Goodness gracious.
No, really. Eric Goodness, a vice president at renowned research firm Gartner, Inc. has some gracious news for MSPs. He's making the bold prediction that predicts that 90 percent of "all North American companies," -- that means Canada and Mexico too for you geography buffs -- will be using remote infrastructure managed services by 2014.
This follows a survey last year of 2,300 IT executives and technology decision-makers in North America and Europe by Forrester Research Forrester found that almost half -- 47 percent in fact -- of enterprise and 37 percent of SMB respondents had at that point already purchased managed or outsourced telecommunications services.
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Posted by Jabulani Leffall on September 15, 20100 comments
Charles Henson, vice president of Nashville Computer Inc., knows as well as anyone that in business the decisions you make shape strategy and long-term prosperity just as much as those you don't.
It's that type of mentality that Henson said has served him well since he started working for Nashville Computer in 1991 as a part-time technician.
One of the tricks Nashville Computer's team members employ, Henson quips, is making clients feel as if they are co-workers or even "family members" in a vendor-customer relationship that is more like an in-house IT department with people "you know" than a service provider that "shows up every once and a while."
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Posted by Jabulani Leffall on September 15, 20100 comments