Knowing what your client needs as an MSP is important, but getting inside a potential customer or client's head on their technology infrastructure and what the projects they'd be willing to undertake or products or services they'd be willing to buy can be tricky.
You don't want to presume anything or patronize them, so it helps as an MSP to see the advice given to small and medium-sized businesses about MSPs. That way you can know what the client might be thinking.
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Posted by Jabulani Leffall on September 06, 20100 comments
Those either already in or entering the MSP game would do well to look at what's happening at the upcoming N-able 2010 Partner Summit, where the main topic will be "Next Generation Managed Services."
Chief among the benefits that the conferences lauds is the ability to upsell clients into a "100 percent managed" service model. What this means is that the conference proponents advocate "converting all SMB opportunities into managed customers that yield fixed-fee recurring revenue over time."
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Posted by Jabulani Leffall on September 06, 20100 comments