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A 'Family Approach' in Nashville

Charles Henson, vice president of Nashville Computer Inc., knows as well as anyone that in business the decisions you make shape strategy and long-term prosperity just as much as those you don't.

It's that type of mentality that Henson said has served him well since he started working for Nashville Computer in 1991 as a part-time technician.

One of the tricks Nashville Computer's team members employ, Henson quips, is making clients feel as if they are co-workers or even "family members" in a vendor-customer relationship that is more like an in-house IT department with people "you know" than a service provider that "shows up every once and a while."

Henson said it's because of these relationships that Nashville Computer has in many ways become the "single point of contact for most technology related areas," of client businesses.

Among other things, Nashville Computer provides network installation and support services, server support services, equipment repair, web hosting services and customer relationship management software implementations and consultations.

Nashville Computer is an example, Henson believes, of a managed service provider that thrives because it has "key personnel and relationships with many partners."

Posted by Jabulani Leffall on September 15, 2010 at 11:57 AM