The MSP's Cheat Sheet to Evaluating Security Vendors
You've seen it happen. An MSP bets big on a security vendor, migrates dozens of clients, trains the team, builds runbooks, only to realize six months in that the tool doesn't scale, the vendor's support is a black hole, or worse, they've been acquired and the roadmap just evaporated.
This guide isn't here to sell you anything. It's a framework built from the trenches: the questions you should be asking, the red flags you can't ignore, and the criteria that separates vendors who get the MSP model from those who are just checking a box.
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