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ConnectWise Acquires zofiQ to Expand AI-Driven Automation for IT Providers

Key Takeaways

  • ConnectWise acquires zofiQ to embed agentic AI automation into PSA workflows for managed service providers.
  • zofiQ’s AI agents enable autonomous IT operations, improving MSP margins by up to 30 percent.
  • The acquisition reflects rising MSP demand for agentic AI as an operational execution layer.

ConnectWise has announced its acquisition of zofiQ, a company focused on AI-powered automation, in a move designed to strengthen ConnectWise’s platform for managed service providers and IT solution firms. The acquisition is expected to bring zofiQ’s agentic AI technology into the ConnectWise PSA workflows, enabling more autonomous handling of routine IT operations, service workflows and decision support. The addition of zofiQ has already helped MSPs achieve up to a 30 percent margin improvement with skill redirection towards higher-value work. The goal is to help partners reduce manual effort while scaling services without adding headcount.

The announcement reflects growing interest in agentic AI across the MSP market, where providers face rising customer expectations alongside persistent talent shortages. While many tools offer task-level automation, zofiQ’s approach focuses on AI agents that can reason, act, and adapt within defined guardrails. For ConnectWise partners, the acquisition signals a push toward more proactive and autonomous service delivery, aligning with broader industry trends that position AI as an operational layer rather than a standalone feature.

The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI. To submit your channel company's press release for consideration, contact Ammaarah Mohamed.

Posted by Redmond Channel Partner magazine staff on January 20, 2026


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