Salesforce has introduced Agentforce IT Service, a new AI-driven IT service management (ITSM) platform designed to automate incident resolution and streamline support workflows. Built on the Salesforce platform, it replaces traditional ticket-based systems with conversational AI agents that handle issues directly in Slack, Microsoft Teams and web portals. The platform includes 100+ prebuilt connectors with partners like Microsoft, Oracle NetSuite, Workday and Zoom and features an agentic CMDB for real-time infrastructure visibility, along with Service Graphs for infrastructure, applications and service-based enterprise graphs.
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Posted by Redmond Channel Partner magazine staff on October 17, 20250 comments
Nutanix has introduced Partner Central, a redesigned partner portal built to simplify operations for resellers, service providers and integrators. The AI-enabled platform consolidates sales tools, performance dashboards, training resources and marketing assets into a single environment. It also integrates predictive analytics to surface deal insights and automate incentive tracking.
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Posted by Redmond Channel Partner magazine staff on October 15, 20250 comments
Microsoft has announced the general availability of Exchange integration with Dynamics 365 Field Service, enabling automatic synchronization of work order bookings into Outlook and Teams calendars.
The feature provides field-service users -- Microsoft specifies technicians and dispatchers -- with a single view of appointments, work assignments and meetings, reducing the need to switch between apps. Bookings sync within 15 minutes and the integration is one-way from Field Service to Exchange (Outlook and Teams).
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Posted by Redmond Channel Partner magazine staff on October 15, 20250 comments
Microsoft has deployed an internal AI agent, Licensing Navigator, to help employees resolve complex product licensing questions more efficiently. Built on Azure AI Services, Azure AI Search and Copilot Studio, the system uses a retrieval-augmented generation (RAG) model to parse hundreds of licensing documents and return validated, context-specific answers. The tool integrates with Microsoft Teams and Microsoft 365 Copilot, serving more than 800 active users and cutting response times by nearly 90 percent.
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Posted by Redmond Channel Partner magazine staff on October 15, 20250 comments
AvePoint has expanded its Confidence Platform with broader multi-SaaS data protection and governance for agentic AI.
The update adds backup support for Monday.com, DocuSign, Smartsheet, Okta, Confluence and Google GCP VMs, alongside a new Operational Efficiency Command Center that measures the ROI of governance and security practices. The platform also introduces visibility into Microsoft Copilot Studio agents, allowing IT teams to monitor compliance and access levels across AI-driven workflows.
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Posted by Redmond Channel Partner magazine staff on October 14, 20250 comments
Enavate, a Microsoft partner focused on business development, has unveiled Enavate AI, an AI companion for Microsoft Dynamics GP that provides real-time insights and natural language queries within the ERP's interface.
Users can ask questions like “What’s our AR balance?” and receive instant, context-based responses, according to the company. The system connects Dynamics GP data with Microsoft Fabric for secure analytics and uses Entra ID for access control and governance.
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Posted by Redmond Channel Partner magazine staff on October 13, 20250 comments
Talkdesk has expanded its partnership with Microsoft by embedding Talkdesk for Microsoft Teams and making its Customer Experience Automation (CXA) platform available on the Azure Marketplace.
The Teams integration enables agents and supervisors to access omnichannel routing, presence syncing and customer data within the Teams interface. Meanwhile, CXA brings AI-driven orchestration to customer interactions, offering prebuilt AI agents that automate workflows without requiring a rip-and-replace of existing infrastructure.
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Posted by Redmond Channel Partner magazine staff on October 01, 20250 comments
WatchGuard Technologies has introduced FireCloud Total Access, a hybrid secure access service edge (SASE) platform designed to bring enterprise-grade security to managed service providers (MSPs) and smaller IT teams. Delivered through WatchGuard Cloud, the service combines secure web gateway (SWG), firewall-as-a-service (FWaaS), zero trust network access (ZTNA), and identity management in a single platform. The company says the solution reduces the need for VPNs and hardware, making deployment faster for hybrid workforces.
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Posted by Redmond Channel Partner magazine staff on September 26, 20250 comments
Microsoft has relaunched its Marketplace, merging AppSource and Azure Marketplace into a single platform that now features a dedicated category for AI apps and agents. The reimagined portal features over 3,000 AI-driven solutions from partners, all governed by Microsoft’s existing compliance and security controls. The Marketplace is integrated directly into Microsoft products, allowing customers to discover, provision and deploy partner solutions without leaving the cloud environment.
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Posted by Redmond Channel Partner magazine staff on September 26, 20250 comments
CyberFOX and MSP Process have announced a strategic partnership to integrate dual identity verification into managed service provider (MSP) environments. Under the agreement, CyberFOX will resell MSP Process’s end-user and technician verification technology, which uses two-way authentication to confirm identities and block impersonation attempts. The tools are designed to mitigate risks from voice-based phishing attacks, a growing tactic in which attackers pose as IT staff or clients to gain unauthorized access.
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Posted by Redmond Channel Partner magazine staff on September 25, 20250 comments
ServiceNow has rolled out its Zurich release, introducing new capabilities to the ServiceNow AI Platform designed to scale enterprise AI use. Key additions include the AI Central Tower for centralized governance, RaptorDB for high-performance data unification and enhanced workflow automation across IT, HR and customer service functions. The update also strengthens ServiceNow’s Responsible AI framework with features for transparency and compliance.
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Posted by Redmond Channel Partner magazine staff on September 25, 20250 comments
Netrio has launched the
next release of its NetrioNow platform, designed to reframe how MSPs deliver IT and security support.
The platform integrates automation, AI-powered enrichment tools, governance frameworks and risk compliance modules into a unified portal. Customers can manage tickets, monitor risks, access dashboards and run compliance checks in real time. The update also introduces predictive AI models for proactive cybersecurity and data-driven insights.
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Posted by Redmond Channel Partner magazine staff on September 23, 20250 comments