Question: need software for dvd-rom player
keith ward: anyone there?
Chris: Keith, I am here to help you with your computer/device issue.
Please wait a moment while I search for your customer information.
Chris: Here you go, this page should contain all the information you
will need. Is there anything else I can assist you with today?
Chris: [Item sent - Installation References - DVD]
keith ward: yes. my dvd rom is the pioneer dvd-114...
Chris: I am having difficulty finding your customer information. Could
you please repeat your client id and/or serial #.
keith ward: and i need all the software and drivers for it, since i
installed win2k on my desktop. the other dvd software was overwritten
when i reformatted the hard drive
keith ward: do you mean my computer's serial#?
Chris: Without the serial number I may not be able to help you.
keith ward: you mean the computer's serial #, right? it's XXXXXXXXX.
Chris: Thank you; please wait one minute, while I investigate your
request.
keith ward: okay.
Chris: I realize your time is valuable, please wait one minute while I
research this further.
Chris: Here you go, this page should contain all the information you
will need. Is there anything else I can assist you with today?
Chris: [Item sent - Installation References - Video]
keith ward: i don't think you're understanding me. i now have
windows2000 as my OS, not 98. i did a clean install this afternoon. i need the
software and drivers to make my dvd player work under 2000.
Chris: Did you upgrade from Us?
keith ward: no. i tried to do an upgrade myself, but when that didn't
work, i put in my G---way system restore cd, which wouldn't work. then
i just FDISKed the hard drive and started from scratch.
Chris: We don't support it, that's all we have at the moment at our
website. You may check the manufacturer website.
keith ward: don't support what? win2k?
Chris: ========-
keith ward: what was that?
keith ward: hello?
Chris: We only support software that were sold trough G---way.
keith ward: are you saying that you don't have win2k drivers for my
dvd player?
keith ward: if so, what exactly do you ship with your win2k systems
that have pioneer dvd drives?
Chris: They are not yet available, use the one I sent you .
Chris: Thank you for using the G---way Trusted Guide Center. You will
receive a transcript of our chat via email. Our chat session will now
be closed.
[Chris - user has closed this session]