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Kaseya Updates RMM with VSA 9.5

Kaseya's newest version of its remote monitoring and management (RMM) solution for managed service providers hit general availability on Tuesday.

Kaseya VSA 9.5 is primarily focused on user experience enhancements to the RMM platform, which serves as the flagship of the Kaseya IT Complete suite. Other elements of the IT Complete suite for MSPs include Traverse for network management, AuthAnvil for identity and access management, Cloud Backup for backup and disaster recovery, 365 Command for Office 365 management, Unigma for cloud management, BMS for professional services automation and MSP Insights for benchmarking. (VSA stands for Virtual System Administrator and BMS stands for Business Management Solution.)

Key enhancements in VSA 9.5 that Kaseya is highlighting include the Live Connect user interface for technicians, VSA's integration with BMS, backup automation integrations and partner momentum around the API.

Live Connect technicians in VSA 9.5 will be able to perform remote scripting with Microsoft PowerShell and will be able to remotely upload or download multiple files or entire directories from a single interface.

The BMS integrations include automated ticket de-duplication, which aims to link events to a root problem, automated ticket closing once a problem is resolved, and automated ticket re-opening if an issue reappears to prevent duplication of steps.

The backup improvements focus on integrating Kaseya's Cloud Backup product with Kaseya Policy Management to "fingerprint" different machines and automatically apply backup policies for machines and applications.

Meanwhile, Kaseya rolled out a new integration platform and API for VSA 9.5. Vendors working on integrations with VSA 9.5 include Warranty Master, Acronis, Carbonite, Customer Thermometer, Webroot and Bitdefender, according to Kaseya.

The last major update to VSA was the 9.4 release a year ago.

Posted by Scott Bekker on January 23, 2018 at 11:39 AM