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With Partner Kits, Citrix Aims To Expand Field Capacity

Citrix Systems this week rolled out a Services Delivery Program based on converting the experience and intellectual property of Citrix Consulting into packaged, repeatable offerings for partners serving midmarket customers or those operating in developing or under-served markets.

The core of the program is a set of Services Delivery Kits to allow any partner to ramp up a services portfolio in areas including infrastructure assessments, design, core build, issue resolution and pilot development.

"Each kit is a one-stop shop that has everything you need to execute a specific customer engagement," said Hector Lima, Citrix vice president of worldwide professional services, in a video introducing the program.

Kits include project scope documents; tools, such as automation scripts; templates for things from sales slide decks to design matrices; and project-specific instructional videos. Each kit also includes two hours of remote assistance from Citrix Consulting Services. That consultant access is available 24 hours a day from Monday through Friday.

Unlike many elements of Citrix's programs for partners, even relatively elite tiers, the kits carry a price tag, and partners are required to buy a kit every time they use them with a customer.

A second tier of the program is a new set of e-learning training courses and certification exams leading to Services Delivery Certification for a partner. Once completed, Citrix partners with that certification will qualify for lower pricing on kits, preferential promotion and eligibility to join the Global Citrix Virtual Bench, in which the partner acts as Citrix Consulting staff.

Posted by Scott Bekker on April 21, 2017 at 2:26 PM