Luware Adds CRM-Based Client for Microsoft Teams Contact Centers -- Redmond Channel Partner

RCP Channel BriefingShort Takes from Microsoft’s Channel Community

Luware Adds CRM-Based Client for Microsoft Teams Contact Centers

Luware has introduced NimbusOne, a new client for its Nimbus cloud contact center platform that lets agents work outside the Microsoft Teams client while continuing to use Teams-based telephony. Luware also announced that Microsoft has certified Luware Nimbus for Unify, the integration model behind the new client.

NimbusOne can operate directly within Salesforce or Microsoft Dynamics 365 or as a customizable agent desktop. Employees whose workflows are suited to Teams can continue using the existing Nimbus interface, with both options managed through the same administration environment.

A dual-persona capability separates customer interactions from employees' everyday communications. Customer calls appear in NimbusOne, while personal calls, meetings and chats remain in Teams, despite both using the same phone system.

The client also provides real-time AI transcription and summarization, generating call notes while conversations are underway rather than processing them only after calls end.

NimbusOne is built on Microsoft's Unify integration model, which uses Azure Communication Services to process calls while allowing organizations to retain their existing Teams Phone infrastructure and numbers. Luware said it is one of 10 organizations worldwide certified by Microsoft for Unify.

For enterprise IT teams, the architecture provides an alternative to deploying separate contact center platforms for employees with different workflows while preserving centralized management across Teams, CRM-based and dedicated agent experiences.

NimbusOne is available now to new and existing Luware Nimbus customers.

The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI. To submit your channel company's press release for consideration, contact Ammaarah Mohamed.

Posted by Redmond Channel Partner magazine staff on October 03, 2026

Featured

Microsoft Expands Copilot from AI Assistant to App Builder and Autonomous Worker

Microsoft announced that it's redesigning Copilot, the company's all-encompassing AI assistant, so users can hand off complex tasks, build tools by describing what they need and assign work to an agent that keeps going after they log off.
$2.7 Trillion AI Boom Is Soaring, but Models Are Getting Only a Sliver of the Money

Gartner forecasts worldwide AI spending will reach $2.67 trillion in 2026, up 49.5% from 2025, with AI infrastructure accounting for nearly $1.5 trillion.
Enterprise Firewalls Are Evolving to Police AI Agent Traffic

Enterprise firewalls have spent decades deciding which network traffic to allow through. The rise of AI agents is giving them another job: figuring out what those agents are doing and which systems they should be allowed to reach.
Copilot in PowerPoint Gets New Tools for On-Brand, AI-Built Presentations

Microsoft is expanding Copilot in PowerPoint with new branding and presentation-building capabilities. The aim is to help organizations create more consistent, polished presentations with AI.