SAP Business ByDesign: Hands Off, Partners
SAP, the big German enterprise resource planning monster, put on a little conference
in Boston this week that offered one of the great dessert tables of our era.
Seriously, it was epic, offering everything from blueberry cobbler to kids'-party-style
cupcakes and fudge. Accustomed to the standard fare of lemon squares and mediocre
tiramisu on offer at most conferences, your editor delighted in a sugary mid-afternoon
romp. For that, we say danke schön
, SAP, and come back to town any time.
Aside from the dessert spectacular, which would've been enough on its own,
the SAP Influencer Summit -- the name suggests that somebody must've known that
RCPU would be there -- offered an opportunity for SAP to tout the latest version
of its hosted customer relationship management offering and brought CEO Henning
Kagermann to town for what was (no kidding) billed as a "fireside chat"
with the press. That there was no actual fire was somewhat disappointing --
and in fact, the meeting took the form more of a moderately controlled Q&A
than that of a "chat."
Still, having covered SAP on and off for years, we've always appreciated the
forthrightness of the company's executives, who are much less likely to use
platitudes, meaningless fluff lines and burned-out marketing phrases than are
their counterparts in Redmond. And while the news surrounding SAP CRM 2007 was
interesting (see Barbara Darrow's excellent wrap-up for RCP here),
RCPU was especially intrigued by a few of Kagermann's comments.
He said, for instance, that he doesn't see the business intelligence market
even being a market in a few years time. (You'll remember that SAP
bought BI titan Business Objects not long ago.) BI will just be part of
what enterprise software does, Kagermann said, as absorption of BI vendors into
bigger companies continues. And while he said that another big BI purchase from
SAP wasn't likely in the next year, he wouldn't shut the door to one completely,
basically giving a "you never know"-type answer.
Kagermann also quelled speculation that Microsoft and SAP were talking about
a merger or acquisition of some sort, flatly
denying rumors that he'd been talking to Microsoft about a sale.
But what intrigued us most about Kagermann's conference room Q&A -- actually,
fireside chat does sound much better -- were his comments on partner recruitment
for SAP's hosted ERP offering, Business ByDesign. The company is recruiting
partners to sell the Software-as-a-Service play, but Kagermann doesn't want
to hear from consultants or channel players looking to modify or sell add-ons
to the system. No, at least for now, SAP is recruiting traditional resellers
-- or partners willing to act as traditional resellers -- for Business ByDesign.
Kagermann pointed partners and customers in search of customizable mid-market
applications to Business All-in-One, SAP's budget, on-premise ERP suite.
"If somebody wants to modify a midsize product, he can buy All-in-One,"
Kagermann said. "We will not allow modification [of ByDesign]. We want
to avoid the cost of ownership getting too high."
So there you go, partners -- resell ByDesign, but whatever you do, don't hope
for consulting revenues from it. SAP wants to keep the SaaS service cheap, and
consulting fees can get kind of expensive. It's a message that seems to be just
the opposite of what Microsoft wants partners to hear. Redmond tells its channel
players to find ways to add onto its budding SaaS offerings (including the hosted
Dynamics CRM application), but SAP's message (to both partners and customers)
is a stern "hands off." (At least for now -- Kagermann did leave the
door open to partners eventually doing some consulting work as the product matures.)
And, in a sense, the message makes sense. SAP wants to keep ByDesign simple
and inexpensive. In modern parlance, ByDesign is what it is -- and what it's
not, or at least not supposed to be, is something that could become very expensive
and unwieldy. Since most partners selling ByDesign are probably involved with
lots of other aspects of selling and supporting SAP, it's not likely to be a
big deal that they won't be able to reap consulting revenues from the on-demand
offering. But it is unusual that in an era when pretty much everybody else is
telling partners to specialize and develop domain expertise, SAP is encouraging
them -- at least with this one product -- to be traditional resellers.
We're guessing -- although we don't know for sure -- that SAP must be offering
a pretty sweet compensation deal to ByDesign resellers...possibly including
some treats from the Influencer Summit's dessert table. That perk alone would
make the whole effort worthwhile.
What experience have you had working with SAP? With ByDesign? What's your take
on hosted applications that partners aren't supposed to touch? What was on the
best dessert table you ever saw at a trade show or conference? Tell me at firstname.lastname@example.org.
Posted by Lee Pender on December 05, 2007 at 11:54 AM