News

Office 365, Other Microsoft Cloud Services Go Dark After DNS Error

An outage on Thursday affecting several Microsoft Live services, including Office 365, SkyDrive, Hotmail and MSN, was caused by a DNS error, Microsoft reported.

The company has not released further details yet, saying only that it fixed the problem a few hours after the initial outage.

"We have completed propagating our DNS configuration changes around the world, and have restored service for most customers," Microsoft wrote in a blog post at 11:49 p.m. PSD.

According to the company, the outage started in Asia-Pacific and then spread to Europe and the Americas. While the initial time of outage has not been disclosed, Microsoft started reporting specific service outages over Twitter around 9:30 p.m. PSD.

However, beating Microsoft to the announcement were multiple online monitoring Web sites, such as downrightnow.com, which reported the issue an hour before.

This is the second time in less than a month that Microsoft's online services have suffered an outage. Office 365, CRM Online and SkyDrive went down briefly in mid-August after a hosting issue hit one of Microsoft's North America datacenters. Microsoft responded to the incident by reducing Office 365 customer bills by 25 percent for the month.

Microsoft has given no word if it will offer a discount due to Thursday's outage.

About the Author

Chris Paoli is the site producer for Redmondmag.com and MCPmag.com.

Featured

  • The 2021 Microsoft Product Roadmap

    From Windows 10X to the next generation of Microsoft's application server products, here are the product milestones coming down the pipeline in 2021.

  • HoloLens 2 Support Comes to Windows Autopilot Partner Program

    The Windows Autopilot program can now be used to self-provision HoloLens 2 mixed reality headsets, Microsoft announced recently.

  • White Cloud Graphic

    Microsoft Releases Windows 365, Its New Desktop-as-a-Service Solution

    Windows 365 is now available for use by organizations in production environments, Microsoft announced on Monday.

  • Microsoft Partner Nerdio Talks Windows 365 and Cloud PC

    Microsoft's upcoming desktop-as-a-service offering is "nothing but opportunity" for partners, according to Vadim Vladimirskiy, Nerdio's founder and CEO.