Whether it's HP or Apple, Microsoft or Toshiba, tablet computing is both noteworthy and a technological advancement. Even better, tablet support represents a unique opportunity for small IT service shops. Companies like HTG Peer Groups thinks tablet support, while not an immediate earth-shaking panacea, is not exactly the worse service line to add to an existing service level agreement SLA framework.
In a recent e-newsletter HTG stated: "We're excited that Apple is working with us as a strategic partner and that we will be training our members to support iPads attaching to corporate networks. Exciting days are ahead as we become mobility specialists in our local markets."
A skeptic may point to recent Gartner research warning of a lukewarm to dismal economic outlook showing that PC sales are slowing down, with tablets and mobile devices replacing those sales. But an IT pro with a glass-half-full vision might see that growth in mobile devices and tablets also can turn into more work for IT pros and MSPs.
Some MSPs are going to get in on the ground floor and write expansion off as an operational rather than a capital expense. The opportunity for tablet support isn't exactly written in stone, but if sales predictions are any indication, tablet support could in the very near future be a rock solid proposition, especially for more nimble IT service shops.
Posted by Jabulani Leffall on September 12, 2011 at 11:57 AM0 comments
The cloud and the MSP business model create the opportunity for a specific, targeted workflow infrastructure based on products and services that make an IT consultant and SMB more streamlined. One example of this is an MSP called ManageEngine, which developed its ManageEngine On-Demand app repertoire by adding Windows Active Directory integration to ServiceDesk Plus On-Demand.
Many MSP-oriented companies are also looking to manage workflow, data and assets on the spot. What on-demand monitoring and operational support give a client with on-demand apps is surety and granular understanding of processes and critical components of a stack, whether large or small.
Posted by Jabulani Leffall on August 15, 2011 at 11:57 AM0 comments