Business Modernization from COVID-19: Service Desks, Automation and More MSPs

Remember when your customers had offices filled with workers and everyone had a PC on their desks? Remember when people met in person and the computer room in the basement hosted all the servers?

Most systems integrators (SIs) and value-added resellers (VARs) had a viable business with support staff onsite taking care of people and systems. Most SIs and VARs did a blended delivery, where only some of the support was delivered from a central service desk. Their livelihood was to sell hours in different packages. The Microsoft Office experience was delivered through local Exchange and SharePoint servers -- though, of course, many customers had made the switch to Microsoft 365. More

Posted by Per Werngren on November 05, 2020 at 9:44 AM0 comments


Giving CIOs What They Need, Part 2

In Part 1 of this series, I covered the way the CIO job has changed and how partners can best help CIOs succeed in delivering on business objectives rather than just on technology objectives.

Now that you know the big picture, here are some thoughts for low-hanging fruit: More

Posted by Per Werngren on September 22, 2020 at 7:59 AM0 comments


Giving CIOs What They Need, Part 1

Despite the ongoing coronavirus pandemic, we still need to be there for our customers and give them strategic advice. And perhaps this is more important now than ever.

If I were a Microsoft partner working as a strategic advisor to CIOs, here is what I would like to talk to them about. More

Posted by Per Werngren on September 15, 2020 at 8:17 AM0 comments


10 Key Coronavirus Measures for Microsoft Partners

Getting employees working from home or at least in widely separated sections of the office, leveraging Microsoft Teams and watching your cash flow like a hawk are among the key measures to weather this pandemic, says channel community leader Per Werngren.

With the coronavirus affecting us all, both in our professional and our personal lives, it is important for Microsoft partners to take proper action in order to not fall victim to this crisis.

We need to take care of each other: our employees, our customers and our fellow partners. We compete every other day with each other, but right now is the time to be generous and help those in need. Don't try to make the coronavirus an opportunity to steal business from each other -- we're better than that and united we stand as a community. More

Posted by Per Werngren on March 17, 2020 at 11:38 AM0 comments


Marching Orders: Let's Make 2020 the Year of Diversity, Collaboration and Transformation

As we're well into the first quarter of 2020, I see four big trend-related opportunities for Microsoft partners this year.

Having been around this ecosystem for quite some time, I'm noticing that we are finally seeing great progress in embracing diversity. More

Posted by Per Werngren on February 20, 2020 at 12:52 PM0 comments


Virtual Hosters Part 2: Why Azure Lighthouse Is a Gift to Microsoft Partners

Thank you for all the great feedback and wonderful discussions on my previous guest blog about the concept of the virtual hoster. I understand that this resonates well with both legacy hosters, as well as newcomers who want to enter this market.

As Microsoft prepares mechanisms and processes to incentivize partners who manage resources -- instead of only those who just handle the transactions -- we see that this will further boost interest from partners to be in this space. More

Posted by Per Werngren on November 18, 2019 at 9:13 AM0 comments


Expert Tips: 7 Secrets for Selling Microsoft CSP

As the CEO of Interlink Cloud Advisors in the Cincinnati area, Matt Scherocman has been selling cloud for a long time. Having launched the born-in-the-cloud startup after observing the opportunity from inside Microsoft, Scherocman has navigated a lot of change in how Microsoft offers cloud services. In this guest post, Matt shares his secrets for selling to customers under Microsoft's Cloud Solution Provider model and for competing with Enterprise Agreement inertia.

Interlink has seen it all when it comes to selling Microsoft's Cloud Solution Provider (CSP) licensing program. We have had tremendous success over the last eight years of our business, but we also know the tremendous frustration it can bring. Licensing itself is constantly changing, and it can be confusing and complicated.

Microsoft and other partners often ask us what has made us successful and how we overcome challenges. Here are some pointers: More

Posted by Matt Scherocman on October 17, 2019 at 2:33 PM0 comments


Virtual Hosters: 10 Ways To Find Success Beyond Datacenters

Being a hoster has been a phenomenal business model for many years. The concept was easy: You built a datacenter in your own building or rented colocation space elsewhere, and then you bought hardware and expanded as needed. It was a simple way to earn good money when you did it right with a structured, industrial approach.

For many years, I ran my own hosting company and it was the best of times. But times are changing! With the adoption of megascale cloud computing provided by Microsoft, Amazon Web Services (AWS) and Google, many local hosters are becoming obsolete and losing their customers. Some local hosters will still make a decent living for years to come, but they might benefit from special requirements in a certain vertical or geography. More

Posted by Per Werngren on September 17, 2019 at 9:15 AM0 comments


5 Ways To Build a Partner Business on Microsoft Teams

Over the years, it has been very lucrative for partners to look at where Microsoft is making investments and to make sure that their bets are aligned with Microsoft's.

The level of investment from Microsoft that goes into engineering, readiness, marketing and sales means that partners who make sure to align their businesses with those priorities have a lot of wind at their backs. More

Posted by Per Werngren on August 12, 2019 at 10:11 AM0 comments


Marching Orders 2019: Let's Make this the Year of P2P

What are the top steps Microsoft partners can take to help their businesses succeed in 2019? We put that question to top experts, including Microsoft channel veteran and RCP contributor Per Werngren.

I have been a leading advocate for partner to partner (P2P) cooperation for several years and in recent years I'm seeing a hockey stick effect, which is marketing lingo for something that takes off and grows like crazy.

P2P is simply on everyone's lips, and the momentum that I saw last year is a great promise for what 2019 will bring to us. More

Posted by Per Werngren on March 22, 2019 at 3:03 PM0 comments


IAMCP and the WIT Network Join Forces

With diversity and inclusion top of mind for most companies, both the International Association of Microsoft Channel Partners (IAMCP) and The WIT (Women in Technology) Network are working hard to help businesses build programs and take advantage of education that will foster success. A new joint membership promotion makes it easier for respective members to be part of the unique opportunities each organization is driving.

The IAMCP and The WIT Network share an impressive history, with both organizations demonstrating significant impact on this critical agenda. It is this robust and mutually successful growth that has led to an official alliance between the two organizations. More

Posted by Gail Mercer-MacKay on March 21, 2019 at 3:07 PM0 comments


Marching Orders 2019: Remember Microsoft's Big Bet

What are the top steps Microsoft partners can take to help their businesses succeed in 2019? We put that question to top experts, including Howard M. Cohen, Senior Resultant, The Tech Channel Partners' Results Group.

It has now become incredibly easy to know how to optimize your Microsoft relationship and enjoy the best of their support and attention. Easier than ever.

From the very beginning of the Microsoft Partner Program (MSPP) through to the Microsoft Partner Network (MPN) it has always been all about "The Big Bet." While the current Big Bet at any given time has changed regularly, causing partners to have to be very light on their feet, there has always been at least one Big Bet. More

Posted by Howard M. Cohen on February 21, 2019 at 11:27 AM0 comments