Barney's Blog

Blog archive

Dynamics CRM -- Not Just for Sales?

Microsoft boosted its Dynamics CRM application by adding three "accelerators" or customization options.

The platform has mutated from its original sales database function and now gets used for other organizational needs. Microsoft is referring to this flexibility as "XRM," where the "X" means anything.

Sales may be down around the planet with the current global economic depression, but Microsoft is touting success with Dynamics CRM. There are now more than 1 million users of the application, according to Steven Elop, president of Microsoft's Business Division. Microsoft is also revamping its Microsoft Dynamics specializations, according to reporting from the WPC floor in New Orleans by RCP's Scott Bekker.

Is your IT shop using Dynamics CRM for some other purpose than sales? Tell Doug Barney about it at [email protected].

Posted by Kurt Mackie on July 14, 2009


Featured

  • Microsoft Appoints Althoff as New CEO for Commercial Business

    Microsoft CEO and chairman Satya Nadella on Wednesday announced the promotion of Judson Althoff to CEO of the company's commercial business, presenting the move as a response to the dramatic industrywide shifts caused by AI.

  • Broadcom Revamps VMware Partner Program Again

    Broadcom recently announced a significant update regarding its VMware Cloud Service Provider (VCSP) program, coinciding with the release of VMware Cloud Foundation (VCF) 9.0, a key component in Broadcom’s private cloud strategy.

  • Closeup of the new Copilot keyboard key

    Microsoft Updates Copilot To Add Context-Sensitive Agents to Teams, SharePoint

    Microsoft has rolled out a new public preview for collaborative "always on" agents in Microsoft 365 Copilot, bringing enhanced, context-aware tools into Teams channels, meetings, SharePoint sites, Planner workstreams and Viva Engage communities.

  • Windows 365 Cloud Apps Now Available for Public Preview

    Microsoft announced this week that Windows 365 Cloud Apps are now available for public preview. This aims to allow IT administrators to stream individual Windows applications from the cloud, removing the need to assign Cloud PCs to every user.