Bekker's Blog

Blog archive

Survey: 9 Managed Services Customers Want To Buy

When it comes to customers' spending plans for managed services, backup figures big.

As part of a large hosting survey conducted by 451 Research LLC and commissioned by Microsoft, researchers asked 1,736 respondents to indicate on which managed services they intended to spend heavily over the next two years.

As long as there have been managed services and managed services providers (MSPs), backup and disaster recovery have been the main upsell opportunity. The survey reinforces that truism.

Sixty-eight percent of respondents picked backup and recovery, and 54 percent said disaster recovery/site recovery. Those were the top two responses from the cloud and hosting service provider customers of all sizes from 10 countries in the survey, "Beyond Infrastructure: Cloud 2.0 Signifies New Opportunities for Cloud Service Providers."

[Click on image for larger view.] Managed Services: Spending Over Next Two years (Source: 451 Research.)

Another backup-related category, archiving, came in sixth with 44 percent expecting to spend money on that managed service.

Other categories with high levels of interest included mobile services (47 percent), premium 24x7 support services (45 percent) and end-to-end application management, including monitoring and configuration (42 percent).

For more coverage of the survey, see Microsoft Backs Survey to Define the Elusive Cloud Buyer.

Posted by Scott Bekker on March 23, 2015


Featured

  • IBM Giving Orgs a Governance Lifeline in Agentic AI Era

    Nearly overnight, organizations are facing brand-new challenges caused by self-directed AI systems (a.k.a. agentic AI). Big Blue is extending them some help.

  • Microsoft Launches Integrated E-mail Security Ecosystem for Defender for Office 365

    Microsoft is expanding its e-mail security capabilities with the launch of a new Integrated Cloud Email Security (ICES) ecosystem for Microsoft Defender for Office 365.

  • Microsoft Joins Workday's AI Agent Partner Network

    Microsoft has become a key partner in Workday's newly launched AI Agent Partner Network, aligning with other industry leaders to integrate AI agents into enterprise workforce systems.

  • LinkedIn CEO Ryan Roslansky To Lead Microsoft's Productivity Initiatives

    In a strategic leadership realignment, Microsoft has appointed LinkedIn CEO Ryan Roslansky to oversee its consumer and small business productivity software division, encompassing Microsoft 365, Teams and AI-driven tools like Copilot.