February 2008 - Managed Service Provider Starter Kit

MSPs: looking for respect, breaking into the biz. Plus: Tools for the MSP; Centro debuts; selling with infrastructure optimization in mind; SAP's CRM 2007; more.


Managed Services Tool Talk

By Rich Freeman

No managed services provider can afford to be without solid business and IT management applications. Here's a guide to some of the top offerings.

Optimize Sales

By Doug Barney

Microsoft's Infrastructure Optimization push gives partners a way to help customers get a handle on their IT investments -- and get a foot in the door on bigger engagements.

Do MSPs Face an Identity Crisis?

By Lee Pender

The phrase "managed services provider" means different things to different people, and the connotation isn't always positive. But MSPs are working to build credibility and show that their market holds big opportunities for customers, vendors and the channel.


Pushing Partners to Plan for Success

By Paul DeGroot

To break into the enterprise sales segment, you first have to prove to Microsoft that you have the right stuff.

Partner Advocate

A Marriage Made in the Midmarket

By Scott Bekker

Essential Business Server makes its debut in the wake of the Windows 2008 launch wave. Watch the sales roll in.

Partner View

Business-Continuity Planning: Myths and Mistakes

By Brace Rennels

Now that you have a plan, it's time to make sure it works. Practice, in this case, makes perfect.


Iron Mountain Digital Rolls Out Global Partner Program

By Scott Bekker

Iron Mountain Digital is formalizing a global partner program designed to extend the storage provider's reach to channel companies outside North America.

Partner + Partner = Profits

By Anne Stuart

With research confirming the value of P2P activity, Microsoft focuses on ways to help its partners join forces with each other.

R.I.P. Netscape

By Anne Stuart

The Internet marks a major milestone this month -- but chances are, hardly anybody will notice.

Diamond Leaves ePartners, McCarthy Steps in as CEO

By Barbara Darrow

Software reselling veteran Howard Diamond has left ePartners Inc. and the company has promoted its former President, Michael McCarthy, to replace Diamond as CEO.

SAP Keeps It Simple with CRM 2007

By Lee Pender and Barbara Darrow, RCP Staff

New customer relationship management offering stakes enterprise software juggernaut's claim to SaaS bounty.

Softchoice Corp. Bulks up by Acquisition

Toronto-based Softchoice Corp., a major Microsoft large account reseller, has grown even larger thanks to a recent three-month buying spree.