09/01/2007

September 2007 - Satisfaction Data

Microsoft COO Kevin Turner talks about customer satisfaction and partners; a partner field guide to Software+Services; Symantec and Microsoft square off on security; and Oracle makes an SMB play.


In-Depth

Security Showdown

By Lee Pender

Microsoft's entry into enterprise security has market leader Symantec gearing up for a fight -- but not necessarily doing more to attract Microsoft partners.


Seeking Satisfaction

By Scott Bekker

Since arriving in Redmond, Kevin Turner has focused on filling Microsoft's gap in data on how satisfied customers are with partners. Expect the company to step up its 'C-Sat' measurement efforts this year.


Zooming in on Software Plus Services

By Anne Stuart

Microsoft has given partners a basic field guide to its evolving S+S strategy -- but plenty of details still need clarification.


News

Best Buy for Business Teams with Ingram Micro Services Network

By Scott Bekker

When the job is too big for the Geek Squad, Best Buy for Business turns to the Ingram Micro Services Network.


Distribution: Transaction Czar

By Scott Bekker

Jenni Flinders assumes a new role overseeing Microsoft's distributors, LARs and DMRs.


Events: TechPartner -- Take Your Business to the Next Level

Microsoft's Julie Bennani heads a list of star speakers at TechPartner in Las Vegas this October.


Consulting: New Microsoft Services Chief Introduces Consulting Options

By Scott Bekker

CVP Maria Martinez takes Devenuti's place and reassures consulting partners that Microsoft is serious about its consulting services group.


Sales: Software Assurance Sales -- Obstacles Dead Ahead

By Keith Ward

A new poll cites low SA renewal rates; Microsoft contests the findings.


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