Bekker's Blog

Blog archive

Microsoft Adding App Migration Troubleshooting to FastTrack

Microsoft is prepping a new service to reduce friction involved in migrating applications to Windows 10 and Office 365.

The service, dubbed Desktop App Assure, will be delivered as a component of FastTrack, Microsoft's internal migration desk for moving customers to its cloud platforms.

Desktop App Assure was announced Wednesday in a blog post, with more details to come at the Microsoft Ignite show later this month. A North American preview of Desktop App Assure will start on Oct. 1, and worldwide availability is set for Feb. 1, 2019.

"Desktop App Assure operationalizes our Windows 10 and Office 365 ProPlus compatibility promise: We've got your back on app compatibility and are committed to removing it entirely as a blocker," wrote Jared Spataro, corporate vice president for Office and Windows Marketing, in the post.

The service is designed to overcome concerns about app compatibility, which Spataro characterizes as disproportionate to the statistics Microsoft sees in customer diagnostic data. His post contends that 99 percent of apps are compatible with new Windows updates, and that apps that work on Windows 7 will generally continue to work on Windows 10 and subsequent feature updates.

"But if you find any app compatibility issues after a Windows 10 or Office 365 ProPlus update, Desktop App Assure is designed to help you get a fix," he said.

The program works on a service desk model. Customers who experience a problem file a ticket through FastTrack and receive follow-up from a Microsoft engineer.

Desktop App Assure will be included for customers of Windows 10 Enterprise and Windows 10 Education.

Posted by Scott Bekker on September 06, 2018


Featured

  • IBM Giving Orgs a Governance Lifeline in Agentic AI Era

    Nearly overnight, organizations are facing brand-new challenges caused by self-directed AI systems (a.k.a. agentic AI). Big Blue is extending them some help.

  • Microsoft Launches Integrated E-mail Security Ecosystem for Defender for Office 365

    Microsoft is expanding its e-mail security capabilities with the launch of a new Integrated Cloud Email Security (ICES) ecosystem for Microsoft Defender for Office 365.

  • Microsoft Joins Workday's AI Agent Partner Network

    Microsoft has become a key partner in Workday's newly launched AI Agent Partner Network, aligning with other industry leaders to integrate AI agents into enterprise workforce systems.

  • LinkedIn CEO Ryan Roslansky To Lead Microsoft's Productivity Initiatives

    In a strategic leadership realignment, Microsoft has appointed LinkedIn CEO Ryan Roslansky to oversee its consumer and small business productivity software division, encompassing Microsoft 365, Teams and AI-driven tools like Copilot.