More than 50,000 users at MSP and VAR companies are using ConnectWise PSA for professional services automation, the Tampa, Fla.-based company reported this week.
Jeannine Edwards, director of the ConnectWise Community, said in a telephone interview on Thursday that those licenses cover nearly 4,300 solution provider organizations. "We have anywhere from a one-user company to our largest partner is 450 users. Our sweet spot is probably 15 to 20 users," Edwards said.
While most of the community uses ConnectWise PSA to run their managed services businesses, many also run product/VAR businesses out of the system. "PSA is like an ERP system designed specifically for a VAR. The epicenter of that system, if done well, is time -- capturing time and being able to bill time so you can put money in the bank," she said.
ConnectWise developed its PSA to run its own IT services firm and began selling the tool 10 years ago. The number of organizations using the tool has accelerated since mid-2009 when the company lowered hosting pricing. "We were typically known as an on-premise solution. We started realizing that the less-than-five-person VAR needed" a lower price, Edwards said.
ConnectWise is one of two PSAs that Microsoft chose to target for integration with its Windows Intune cloud-based remote monitoring and management tool.
Posted by Scott Bekker on April 07, 2011 at 11:58 AM
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