Best Practices Blog

Blog archive

Do the MSP Math

Technology advancement aside, business has always been about numbers.

After the abacus came the ledger and after that the spreadsheet, which gave way to the calculator and then the ascendance of good business literally began to add up with the computer. Now with the information revolution, enterprise success regardless of statistics can sometimes be a zero-sum game.

A few companies large and small recognized larger evolution and changed with the times to help clients with not only improving their bottom lines but with giving them ways to, well, multiply sales and profits.

Olsen Thielen Technologies Inc. of St. Paul, Minnesota is a good example of a company that made the logical progression from accounting firm to information technology and enterprise services as a vital complement to many a business. The company also exemplifies the resonating importance of both -- when it comes to enterprise operations -- risk and efficiency.

"We're a little unique from the perspective that the company was around generations before the PC," said Theresa Putzier, IT practice manager for Olsen Thielen. "Our parent company is an 88-year-old CPA firm and 23 years ago we very logically got into supporting software accounting solutions."

As managed services became a focus for the IT practice, Olsen Thielen looked for managed service partners to sell to clients.

Even though Olsen Thielen has a storied history, Putzier operates from the perspective that enterprise infrastructure consulting is a dime a dozen. One-stop-shop offerings through managed services will be key.

"Managed Services will be mainstream as a whole and is definitely a profit center for us now," said Putzier. "Our goal is to help clients leverage technology. You'll see it with smaller clients outsourcing the whole function and larger businesses that actually have IT staffs will start to leverage managed services so the in-house staff can focus on in-house projects and not operational concerns that take away from core business goals."

Posted by Jabulani Leffall on August 09, 2010 at 11:57 AM


  • The 2019 Microsoft Product Roadmap

    From the next major update to Windows 10 to the next generation of HoloLens, here's what's on tap from Microsoft this year.

  • 2019 Microsoft Conference Calendar: For Partners, IT Pros and Developers

    Here's your guide to all the IT training sessions, partner meet-ups and annual Microsoft conferences you won't want to miss this year.

  • New Features Added to Microsoft 365 Business Subscriptions

    Microsoft's productivity and collaboration plan for businesses with fewer than 300 users is getting two new features: conditional access security and trouble-ticket tools for administrators.

  • Microsoft Details 'Wave 2' Release Roadmap for Dynamics 365

    Microsoft this week announced its "Wave 2" product release plans for its Dynamics 365 enterprise resource planning solutions, as well as its Power Platform.