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Service Pack Support Extended (a Little)

Until this week, when a Service Pack stopped being supported it actually stopped being supported. Under a new policy, when a Service Pack stops being supported, Microsoft will offer limited support in the form of quick and dirty troubleshooting.

But Microsoft will only go so far. If it can't fix the problem quickly, it will advise customers to move onto the next Pack or product revision.

This policy will be welcome news to Windows XP SP2 and Windows 2000 users for which support ends this July.

How long should Microsoft support its products? You tell me at dbarney@redmondmag.com.

Posted by Doug Barney on April 14, 2010 at 11:53 AM


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