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Amazon Adds Cloud Support Plans

Amazon Web Services today said it has added two new support plans to its enterprise cloud services and lowered the cost of its existing two support offerings by 50 percent.

The company already had a gold and silver plan. Added to the portfolio are bronze and platinum plans. A new lower cost bare-bones bronze plan, priced at $49 per month, provides response time ranging between 12 hours to one business day. A new premium platinum plan, priced at $15,000 per month or 10 percent of total usage, offers 15-minute support.

The existing gold plan, which offers 24x7 phone support and response times of one-hour for urgent issues, costs $400 per month or 5- to 10 percent of total usage, depending upon which is greater.

The silver plan, priced at $100 per month or 5 percent of total usage, offers same business-day response. For high severity issues, the silver plan provides four-hour response, according to Amazon.

"We've expanded our offerings to give customers of all sizes a support plan that meets their needs," said Brent Jaye, Amazon's director of developer support, in a statement.

For those requiring 24x7x365 support, users will have to subscribe to the existing gold or new platinum service. Both offer one-on-one phone support, though the platinum plan includes access to a technical account manager, "white glove case routing" and management business reviews.

The bronze and silver plans offer online support. The company published a chart comparing the four offerings.

About the Author

Jeffrey Schwartz is editor of Redmond magazine and also covers cloud computing for Virtualization Review's Cloud Report. In addition, he writes the Channeling the Cloud column for Redmond Channel Partner. Follow him on Twitter @JeffreySchwartz.

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