State Department Got Mail -- and Hackers
A break-in targeting State Department computers worldwide last summer occurred
after a department employee in Asia opened a mysterious e-mail that quietly
allowed hackers inside the U.S. government's network.
In the first public account revealing details about the intrusion and the government's
hurried behind-the-scenes response, a senior State Department official described
an elaborate ploy by sophisticated international hackers. They used a secret
break-in technique that exploited a design flaw in Microsoft software.
Consumers using the same software remained vulnerable until months afterward.
Donald R. Reid, the senior security coordinator for the Bureau of Diplomatic
Security, also confirmed that a limited amount of U.S. government data was stolen
by the hackers until tripwires severed all the State Department's Internet connections
throughout eastern Asia. The shut-off left U.S. government offices without Internet
access in the tense weeks preceding missile tests by North Korea.
Reid was scheduled to testify Thursday at a cybersecurity hearing for a House
Homeland Security subcommittee. He was expected to tell lawmakers an employee
in the State Department's Bureau of East Asian and Pacific Affairs -- which
coordinates diplomacy in countries including China, the Koreas and Japan --
opened a rigged e-mail message in late May giving hackers access to the government's
The chairman of the Homeland Security Committee, Rep. Bennie Thompson, D-Miss.,
said hackers are no longer considered harmless, bored teenagers. "These
are experienced, sophisticated people who are trying to exploit our vulnerabilities
and gain access to our information," Thompson said.
Reid was not expected to disclose the identities or nationalities of the hackers
believed to be responsible for the break-ins or to disclose whether U.S. authorities
believe a foreign government was responsible. The department struggled with
the break-ins between May and early July.
The panel's chairman, Rep. James R. Langevin, D-R.I., called cybersecurity
an often-overlooked line of defense. "Since much of our critical infrastructure
is dependent on computers and networks and is interconnected and interdependent,
a cyberattack could disrupt major services and cripple economic activity,"
The mysterious State Department e-mail appeared to be legitimate and included
a Microsoft Word document with material from a congressional speech related
to Asian diplomacy, Reid said. By opening the document, the employee activated
hidden software commands establishing what Reid described as backdoor communications
with the hackers.
The technique exploited a previously unknown design flaw in Microsoft's Office
software, Reid said. State Department officials worked with the Homeland Security
Department and even the FBI to urge Microsoft to develop quickly a protective
software patch, but the company did not offer the patch until Aug. 8 -- roughly
eight weeks after the break-in.
Microsoft said it works as quickly as possible to provide customers with security
"If we release a security update that is not adequately tested, we could
potentially put customers at risk, especially as the release of an update can
lead to reverse-engineering the fix and lead to broader attacks," said
Microsoft's senior security strategist, Phil Reitinger. "Updates must be
able to be deployed by customers with confidence."
At the time, Microsoft described the software flaw as "a newly discovered,
privately reported vulnerability" but did not suggest any connection to
the U.S. government break-in. It urged consumers to apply the update immediately.
It also recommended that consumers not open or save Microsoft Office files they
receive from sources they don't trust or files they receive unexpectedly from
The State Department detected its first break-in immediately, Reid said, and
worked to block suspected communications with the hackers. But during its investigation,
it discovered new break-ins at its Washington headquarters and other offices
in eastern Asia, Reid said.
At first, the hackers did not immediately appear to try stealing any U.S. government
data. Authorities quietly monitored the hackers' activity, then tripwires severed
Internet connections in the region after a limited amount of data was detected
being stolen, Reid said.
Reid also complained the State Department's efforts to deal quietly with the
break-in were disrupted by news reports. The Associated Press was first to reveal
"We were successful here until a newspaper article telegraphed what we
were dealing with," Reid said.