News

PeopleSoft Releases New CRM Suite

PeopleSoft Inc. has released Vantive eBusiness applications for customer relationship management (CRM). The announcement comes almost four months after PeopleSoft agreed to acquire Vantive Corp., a CRM company.

The new e-business applications include:

  • Vantive eSales -- provides sales reps, sales managers, and channel partners with opportunity management and other sales productivity tools using a Web browser interface to the Vantive Sales application.
  • Vantive eService -- allows users to access the Vantive application over the Internet to find resolutions and product information, submit cases, and check status. Customers can access this application from anywhere using a standard browser.
  • Vantive eFieldService -- enables field service technicians to receive and review assignments, verify service level agreements and update service orders from anywhere that they have access to the Internet.
  • Vantive eHelpDesk -- enables employees to review problem status and asset information, search for product information and query existing resolutions for known problems, all via the Internet.

Contact PeopleSoft, (800) 380-7638, www.peoplesoft.com

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

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