News

Dell Adds Support for Enterprise Customers

• By Scott Bekker
• December 01, 1998

Dell Computer Corp. announced yesterday that it will expand its Dell Service Provider program in the United States through the addition of two support service specialists to the network. DecisionOne Corp. (Frazer, Pa., www.decisionone.com) and NCR Corp. (Dayton, Ohio, www.ncr.com) will provide support services that include hardware maintenance, installations, moves, adds and changes for the entire line of Dell products through several limited warranty programs.

Dell plans to incorporate DecisionOne and NCR into its virtual integration service model, which uses Internet and Electronic Data Interchange technologies. Dell officials say this "closed-loop" communication with customers can speed response time and reduce costs while providing a safe and secure method to share technology advances and best practices information.

"Under this agreement, Dell can now better leverage our enterprise computing and service expertise to enhance the overall customer experience by assuring consistent quality and support across the United States," says Steve Felice, DecisionOne’s president and CEO.

According to Gary Cotshott, vice president, customer services for the Americas, at Dell, the advances in service is integral to supporting Dell’s customers. "Today’s corporate enterprise computing customers demand quality, responsive and efficient service and support so they can maximize returns on their technology investments," he says.

Other service providers for Dell include Unisys Corp. and Wang Global, both of which were named global service providers in May. –Matt McCann, Associate Editor