Bekker's Blog

Blog archive

Kaseya Partner: New RMM Release Shows Company 'Mojo'

A lengthy and well-run beta testing program that culminated this week in the latest release of Kaseya's remote monitoring and management (RMM) product, VSA 9.4, is evidence of the company's newfound focus, says one longtime partner.

"The mojo has completely changed with different management and a renewed focus on customer feedback, and on the whole feedback loop of 'We have this issue,' and they're truly putting their money where their mouth is," said Chris Banta, director of security and automation for Alpharetta, Ga.-based Safe Systems Inc., which provides IT services for community banks.

Safe Systems, which has been a Kaseya partner for 10 years and belongs to the company's Partner Success Council, has been kicking the tires of the beta for a while. "This is the highest-quality release that we've seen from coding and certainly the most collaborative release, as well," Banta said.

A Kaseya spokesperson confirmed that the four-month beta testing timeframe for version 9.4 was the longest beta testing period the company has held for a VSA release.

When he took over as Kaseya CEO a year and a half ago, Fred Voccola promised to focus on making the products powerful, easy to use and scalable. "It's demonstrating the continued commitment to shut up and listen to our customers," Voccola said in a telephone interview about the latest release. "It's the fourth release that we've had where we've met all of our commitments."

Key enhancements for 9.4 center on look and feel, which were overdue for refurbishment, as well as more cross-platform support for macOS and Linux. Company executives say the process of discovering devices on a network is much faster and more powerful in the current release, helping MSPs make a strong impression in presales engagements. Another focus was on proactive alerting and automations to allow MSPs to cover more endpoints with the same number of technicians. Meanwhile, Kaseya is also continuing to put pricing pressure on competitors, this time on the cloud backup front, executives say.

For Banta, the changes are welcome. "There's this huge, old culture of bashing Kaseya," he said. "We're seeing the culture shift at conferences."

Posted by Scott Bekker on January 26, 2017 at 2:58 PM


  • Microsoft Highlights Upcoming SharePoint Support Deadlines

    The SharePoint "workflows" component stands to lose support this year in SharePoint 2010 Online, and will be deprecated in SharePoint 2013 Online.

  • The 2020 Microsoft Product Roadmap

    From the next major update to Windows 10 to the next generations of .NET and PowerShell, here's what's on tap from Microsoft this year.

  • 2020 Microsoft Conference Calendar: For Partners, IT Pros and Developers

    Here's your guide to all the IT training sessions, partner meet-ups and annual Microsoft conferences you won't want to miss. (Now updated with COVID-19-related event changes.)

  • Microsoft Closing Most of Its Retail Stores

    Microsoft on Friday announced a major shift in its retail operations, with plans to close most of its physical Microsoft Store outlets in favor of online sales.

RCP Update

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.