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Survey: 9 Managed Services Customers Want To Buy

When it comes to customers' spending plans for managed services, backup figures big.

As part of a large hosting survey conducted by 451 Research LLC and commissioned by Microsoft, researchers asked 1,736 respondents to indicate on which managed services they intended to spend heavily over the next two years.

As long as there have been managed services and managed services providers (MSPs), backup and disaster recovery have been the main upsell opportunity. The survey reinforces that truism.

Sixty-eight percent of respondents picked backup and recovery, and 54 percent said disaster recovery/site recovery. Those were the top two responses from the cloud and hosting service provider customers of all sizes from 10 countries in the survey, "Beyond Infrastructure: Cloud 2.0 Signifies New Opportunities for Cloud Service Providers."

[Click on image for larger view.] Managed Services: Spending Over Next Two years (Source: 451 Research.)

Another backup-related category, archiving, came in sixth with 44 percent expecting to spend money on that managed service.

Other categories with high levels of interest included mobile services (47 percent), premium 24x7 support services (45 percent) and end-to-end application management, including monitoring and configuration (42 percent).

For more coverage of the survey, see Microsoft Backs Survey to Define the Elusive Cloud Buyer.

Posted by Scott Bekker on March 23, 2015 at 10:24 AM


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