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WPC: A Fast Track for C-Sat

Most of the changes being introduced to Microsoft's channel program are taking effect relatively slowly. But one change is on the fast track. According to a Microsoft news release this week about changes coming in the Microsoft Partner Network, the following was listed as a "need to know" item:

Microsoft Gold Certified Partners enrolling or re-enrolling in the program must have participated in the Customer Satisfaction Index within the previous 12 months. This new requirement will be required for Gold Certified Partners re-enrolling during the 2010 re-enrollment period.

You told us in our reader survey earlier this year that you generally like the idea of having C-Sat data, and Microsoft has been talking about increasing its reliance on C-Sat data on Gold Certified Partners for a while now. Has Microsoft done enough to warn its Gold Certified Partners about the C-Sat requirement this year? Let me know at sbekker@rcpmag.com.

Posted by Scott Bekker on July 15, 2009 at 11:58 AM


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