News

Amazon Restores Cloud Services, Promises Postmortem

Amazon Web Services (AWS) said it has restored service for a majority of its customers after an outage left numerous organizations crippled for more than three days.

The service disruption occurred after a failure at its regional datacenter in Northern Virginia occurred last Thursday morning, as reported.

Amazon attributed the outages to latency and connectivity issues affecting its Elastic Compute Cloud (EC2) and Relational Database Service (RDS). Also affected were those with Elastic Block Store (EBS) storage volumes running on EC2. The company said it will get the bottom of what caused the failure.

"We are digging deeply into the root causes of this event and will post a detailed postmortem," the company said in a status update on its Service Health Dashboard Sunday night. Amazon indicated it has contacted the customers it knows were affected by the outage but urged those that were still having issues to contact the company.

"The vast majority of affected EBS volumes have been restored by this point, and we are working through a more time-consuming recovery process for remaining volumes," the company said Sunday afternoon.

A number of customers were affected, including Foursquare, Reddit, Quora and HootSuite, though they are all back online.

Nonetheless, Amazon's outage was significant enough that it will likely cause those who have reserved judgment over the use of cloud computing services to sustain those reservations. For others, it will place greater emphasis on service-level agreements and redundancy.

About the Author

Jeffrey Schwartz is editor of Redmond magazine and also covers cloud computing for Virtualization Review's Cloud Report. In addition, he writes the Channeling the Cloud column for Redmond Channel Partner. Follow him on Twitter @JeffreySchwartz.

Featured

  • The 2021 Microsoft Product Roadmap

    From Windows 10X to the next generation of Microsoft's application server products, here are the product milestones coming down the pipeline in 2021.

  • The Future of Windows Server Includes Less Frequent Updates

    Microsoft is ending its practice of issuing semiannual channel updates for Window Server editions, turning instead to long-term servicing channel updates.

  • Notebook

    Microsoft Bolsters Dynamics 365 with Suplari Acquisition

    An acquisition announced by Microsoft on Wednesday promises to bring AI solutions for assessing supply-chain spending to the Dynamics 365 product.

  • Microsoft Announces Positive Q4 Revenue Results of $46.2B

    Microsoft on Tuesday reported $46.2 billion in total revenue during its fiscal-year 2021 Q4 period, up 21% from the same quarter last year.