News

Network Associates Introduces XML Based Help-Desk Tool

Magic Solutions, a division of Network Associates Inc, has enabled XML in the new release of Magic Total Service Desk.

The application, which tracks and maintains helpdesk service tickets, is available through a web interface, allowing end users to create tickets through their browser, and enables IT workers to access information across a network.

Extensible Markup Language (XML) enables the integration from back end to interface and allows custom configuration of database categories through a drag and drop interface.

In addition to corporate support departments, Network Associates plans to market the application to Management Service Providers (MSP), a new breed of outsourced helpdesk providers.

The product will ship in April.

Contact Magic Solutions, (800) 338-8754, www.magichelpdesk.com.

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

Featured

  • Image of a futuristic maze

    The 2024 Microsoft Product Roadmap

    Everything Microsoft partners and IT pros need to know about major Microsoft product milestones this year.

  • Microsoft Expands Copilots with Finance and OneDrive Additions

    New Microsoft Copilot generative artificial intelligence products and capabilities were described this week.

  • Microsoft Surface Hub 2S OS Upgrades Available

    Microsoft Surface Hub 2S users can now upgrade those devices to run the Teams Rooms on Windows operating system at no extra cost.

  • Windows 11 Upgrade Prompts Coming in April

    Microsoft plans to issue messages to Windows users in April, prodding them to upgrade to Windows 11 version 23H2.