News

Network Associates Introduces XML Based Help-Desk Tool

Magic Solutions, a division of Network Associates Inc, has enabled XML in the new release of Magic Total Service Desk.

The application, which tracks and maintains helpdesk service tickets, is available through a web interface, allowing end users to create tickets through their browser, and enables IT workers to access information across a network.

Extensible Markup Language (XML) enables the integration from back end to interface and allows custom configuration of database categories through a drag and drop interface.

In addition to corporate support departments, Network Associates plans to market the application to Management Service Providers (MSP), a new breed of outsourced helpdesk providers.

The product will ship in April.

Contact Magic Solutions, (800) 338-8754, www.magichelpdesk.com.

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

Featured

  • Microsoft Offers Support Extensions for Exchange 2016 and 2019

    Microsoft has introduced a paid Extended Security Update (ESU) program for on-premises Exchange Server 2016 and 2019, offering a crucial safety cushion as both versions near their Oct. 14, 2025 end-of-support date.

  • An image of planes flying around a globe

    2025 Microsoft Conference Calendar: For Partners, IT Pros and Developers

    Here's your guide to all the IT training sessions, partner meet-ups and annual Microsoft conferences you won't want to miss.

  • Notebook

    Microsoft Centers AI, Security and Partner Dogfooding at MCAPS

    Microsoft's second annual MCAPS for Partners event took place Tuesday, delivering a volley of updates and directives for its partners for fiscal 2026.

  • Microsoft Layoffs: AI Is the Obvious Elephant in the Room

    As Microsoft doubles down on an $80 billion bet on AI this fiscal year, its workforce reductions are drawing scrutiny over whether AI's ascent is quietly reshaping its human capital strategy, even as official messaging avoids drawing a direct line.