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Study Rates Exchange as Better Value

Creative Networks Inc. (CNI, Palo Alto, Calif., www.cnilive.com) today announced its release of "Benchmark TCO: Microsoft Exchange and Lotus Notes/Domino in the Enterprise," a study based on messaging/collaboration systems.

It attempts to identify where Microsoft Exchange and Lotus Notes/Domino are most effective, what the impact on cost of improving services levels is, and quantitative data for comparing in-house operations and maintenance to outsourcing.

"The study shows that neither Lotus Notes/Domino, nor Microsoft Exchange are operating at utility grade service levels (better than 99.9 percent). Microsoft Exchange averages 99.7 percent while Notes/Domino average service level is 99.1 percent," says Nina Burns, president and CEO of CNI.

The study illustrates that Notes/Domino is more expensive in the areas of hardware and software acquisition, training and application development. Exchange, however, is more expensive to manage and administer. When all costs are totaled, it costs almost 20 percent more to use Lotus than it does to use Microsoft's messaging product.

CNI conducted 243 interviews of technical staff and end users in 243 organizations using Microsoft Exchange and Lotus Notes/Domino. The study objectives were to determine the costs associated with operating both systems in real-world environments, and with training, migration, application development and other relevant differentiators; and end-user cost savings that accrue from using either system. --Brian Ploskina, Assistant Editor

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.