Twilio Launches Partner Program for its Communications Platform

Looking to kick start a next stage of growth after 10 years, communications specialist Twilio is making a major investment in the channel.

The San Francisco area company aims to virtualize telecommunications infrastructure by offering APIs that allow developers to create communications solutions that leverage voice, text, chat and video. In its first decade, the company was all about developers, and boasts that 2 million of them have used the Twilio platform.

In February, Twilio hired Ron Huddleston as chief partners officer to lead a channel effort, and on Wednesday Huddleston introduced Twilio Build, the company's new channel program.

"It's our first partner program built from the ground up for a developer-first, API-first world. What we're announcing are all of the foundational things that any kind of partner, consulting or technology, needs to build a healthy businesses using Twilio," said Huddleston, a veteran of senior channel roles at Microsoft, Salesforce and Oracle.

Those foundational elements include a two-tiered program of Registered and Gold partners, support for new business models, a certification program, a marketplace and a technology early access program with exclusive product roadmap information.

The business models may be the biggest change for Twilio. The company has traditionally worked closely with ISVs, who built intellectual property on top of Twilio's platform for end customers. Twilio will continue to work with ISVs, which it now calls technology partners, and Build makes moves to address the distinct requirements of ISVs, as opposed to end customers with their own development teams.

But Twilio is also adding resources, go-to-market materials, training, a platform and personnel to support other business models. One is resell, a model which didn't exist previously for Twilio, and another is an influence business model.

With the launch of the Twilio Build Marketplace, the company is providing a digital showcase of Twilio-based applications and add-ons that mark the start of a co-sell approach for Twilio with partners. The marketplace also includes a directory of consulting partners, and those consulting partners can achieve certifications and the Gold level through digital training, in-person training and other requirements.

Huddleston declined to share the timeframe and percent-of-revenues goals as Twilio moves from an all-direct to a mixed direct-indirect model. He did say that the company has about 100 partners certified already and is aiming to double or triple that number by the Twilio SIGNAL event in San Francisco this October.

The company is initially aiming to develop a roster of systems integrators in the communications, healthcare and financial services sector, and later will emphasize other areas. Eventually, Huddleston sees a new go-to-market approach for Twilio.

"I really do expect every Twilio customer to work with a partner at some point in the future," he said. Huddleston, a veteran of the fast shift to the cloud from his days at Salesforce, sees a lot of work coming for Twilio partners. "It really is an exciting space for partners to begin looking at because I see communications moving three or four times faster [than the move to the cloud]."

Posted by Scott Bekker on June 27, 2018 at 12:42 PM0 comments

Microsoft Readying $80 USB-C Dongle for Surface

Microsoft's long-promised USB-C dongle for its Surface laptop is reportedly coming this week.

In an interview with The Verge over a year ago, Microsoft's Surface chief Panos Panay said that a dongle was in the works. The Verge is now reporting that a rather large dongle to connect USB-C devices will be available starting on Friday.

According to the report, the dongle will cost $79.99, will be available for commercial customers and will plug into the Surface Connect port.

The Friday timeframe seems on track. A day after The Verge released its report, ZDNet and Redmond columnist Mary Jo Foley spotted a new reference to a "Surface Connect to USB-C Adapter" on Microsoft's Surface Web site.

Last year, Panay said he believed in USB-C, but that the right approach would be a dongle, since he didn't think it was the right move yet to replace any of the devices' limited number of other ports and connectors.

The Surface Book 2 already includes a USB-C port, along with two USB 3.0 Type A ports, a UHS-II SDXC card reader, a 3.5mm headphone jack and two Surface Connect ports.

The dongle will work with the first-generation Surface Book and with the Surface Pro. Surface Pro connections include USB 3.0, a 3.5mm headphone jack, a microSDXC card reader, Mini DisplayPort, Cover port and Surface Connect port. The first Surface Book has two USB 3.0 Type A ports, a headphone jack, a card reader, a Mini DisplayPort and two Surface Connect ports.

Posted by Scott Bekker on June 26, 2018 at 12:42 PM0 comments

Microsoft Unveils Inspire Keynote Lineup

As part of the lead-up to the Microsoft Inspire partner conference next month, Microsoft revealed the lineup of keynote speakers and dropped hints about some of the big themes of the conference.

Inspire 2018 is being held in Las Vegas from July 15-19. For the first time, the worldwide partner conference is being co-located with the Microsoft Ready internal sales conference. Microsoft executives say the combined event is bringing 40,000 attendees to Las Vegas.

Gavriella Schuster, corporate vice president for Microsoft One Commercial Partner, wrote in a blog post that the Inspire keynotes will be dubbed Corenotes for 2018, and will occur on Monday, July 16; Tuesday, July 17; and Wednesday, July 18, at the T-Mobile Arena. In some years, the keynotes have been held only on Monday and Wednesday of the show, with Tuesday morning left open for partner meetings.

In another change, CEO Satya Nadella will give a closing speech on Wednesday, rather than the traditional conference-opening speech on a Monday morning. The reason for the change is to allow Nadella's message to reach both the partners, whose conference will be wrapping up on Wednesday, and the internal sales audience, whose event will just be getting started.

This year, the Monday Microsoft executive lineup will start with Schuster's partner welcome, followed by Judson Althoff, executive vice president of Worldwide Commercial Business; and Brad Smith, president and chief legal officer.

For Tuesday, look for a session on Azure, the hybrid cloud opportunity and the expanding role of artificial intelligence led by Jason Zander, executive vice president of the Microsoft Azure team in the cloud and AI Group.

That session will be followed by industry-focused sessions featuring Alysa Taylor, corporate vice president of Business Applications and Global Industry, and Anand Eswaran, corporate vice president of Microsoft Digital. Schuster will close the general session on Tuesday with partner details.

Other senior executives scheduled to appear during the week's main stage Corenotes are Julia White, corporate vice president of the Microsoft Cloud Platform; Ron Markezich, corporate vice president of Microsoft 365 Marketing; and Yusef Medhi, corporate vice president of the Windows and Devices Group.

Posted by Scott Bekker on June 25, 2018 at 10:29 AM0 comments

Intel CEO Krzanich Steps Down

An investigation into a past consensual relationship with an Intel employee has led to the ouster of Brian Krzanich as CEO of Intel after more than three decades with the chipmaker.

Intel announced Thursday morning that Krzanich, 58, was resigning his post and his seat on the Intel board. Chief Financial Officer Robert Swan was named interim CEO effective immediately, and Intel has begun a search for a permanent CEO.

According to a company statement, "Intel was recently informed that Mr. Krzanich had a past consensual relationship with an Intel employee. An ongoing investigation by internal and external counsel has confirmed a violation of Intel's non-fraternization policy, which applies to all managers. Given the expectation that all employees will respect Intel's values and adhere to the company's code of conduct, the board has accepted Mr. Krzanich's resignation."

Krzanich has been CEO at Intel for five years, and started at Intel as a process engineer in 1982. Swan has been CFO at Intel since 2016, and held similar roles previously at eBay Inc., Electronic Data Systems Corp. and TRW Inc.

The bombshell comes just five days before Intel's second-quarter earnings call. Intel had a rough start to the year with disclosure of the Spectre/Meltdown security issues, related class-action lawsuits and questions about a Krzanich stock sale before the security flaws were made public.

Yet the company had a strong Q1 and Intel as a company is bullish about the just-ended quarter. Alongside the statement about the resignation, Intel raised its guidance for Q2. Intel now expects adjusted earnings of $0.99 per share on $16.9 billion in revenue, up from a previous forecast of 85 cents a share on $16.3 billion in revenue.

Posted by Scott Bekker on June 21, 2018 at 12:43 PM0 comments

Acumatica Lands $25 Million Round To Fund Cloud ERP Expansion Plans

Acumatica, the Bellevue, Wash.-based company run by former Microsoft channel chief Jon Roskill, on Monday announced a $25 million funding round that Roskill believes will accelerate Acumatica's cloud ERP business.

Leading the Series C preferred round is Accel-KKR, a Menlo Park, Calif.-based technology-focused investment firm with $4.3 billion in capital commitments. AKKR is joined in the round by existing investors.

"For Acumatica, what this means is that we're now bringing a true Grade A, growth equity firm into the Acumatica fold. They're going to take a board seat as part of this," said Roskill, CEO of Acumatica since 2014, in an interview. "One of the things that's exciting for us about this is that AKKR doesn't just bring money to the table, but they've got significant resources that we can leverage, as well, whether it's around strategy and planning; recruiting and HR; and, in particular, expansion-oriented resources."

Acumatica's sweet spot is ERP customers with revenues between about $10 million and $500 million looking to move to the cloud. Roskill said that according to analysts at Gartner and IDC, only 18 to 20 percent of companies in that segment have moved to the cloud, but most of them are ready to go to the cloud very soon.

Given Acumatica's 100 percent channel focus, the investments the company has planned will all affect Acumatica's 350 North American partners, as well as potentially affect Microsoft partners looking for a cloud ERP solution, Roskill said. "It's all going to go into building better products, accelerating product development and accelerating go to market," Roskill said.

Expect to see more focus on verticals, where Acumatica over the last 18 months has rolled out editions focused on field service, commerce, manufacturing and construction. "[With] this money, we're going to accelerate our efforts into some of these verticals, and I think you can expect to see us go after a couple others over the coming years," Roskill said.

A strong Microsoft partner itself, Acumatica runs on a Microsoft infrastructure stack and has integrations and add-ins with Office 365, Power BI and LinkedIn. Yet that relationship doesn't stop Acumatica from going after Microsoft Dynamics partners.

Customers are going to the cloud "with or without you," Roskill said. "You've got to get the skills, and you've got to get the product, and Acumatica is certainly here to help those that are interested," said Roskill after arguing that the Acumatica code base is substantially more modern than what Microsoft has put in the cloud so far on the ERP side for midmarket customers.

Posted by Scott Bekker on June 18, 2018 at 12:48 PM0 comments

Microsoft Points Partners to SOC Opportunity

When it comes to broad, new business opportunities for Microsoft partners, security stands apart.

No matter how specialized a partner may be, security concerns are on the rise and they cut across every vertical and niche. Between the need for customers to up their security game and a global skills shortage, there are plenty of ways for partners to rush in.

In a recent online briefing for U.S. partners, Microsoft Vice President for Enterprise and Security Ann Johnson singled out security operations centers (SOCs) as a huge emerging opportunity.

First, Johnson, a veteran of senior posts at Qualys Inc. and RSA Security LLC before joining Microsoft, made a case for managed security services.

"All of our customers are saying, 'Look, we don't have the resources to actually drive a fully robust security program,' especially when you get into small to midsize business. They just can't hire the security professionals. If I were a partner today, I would build a managed security service offering. Of course, I would build it on top of Microsoft tooling, but I would build a managed service security offering so you can supplement your customers' capabilities, you can supplement your customers' skills and you can do it at scale," Johnson said.

Within that broader area, Johnson zeroed in on the need for managed SOCs. An SOC can be defined as a team or a facility dedicated to preventing, detecting, assessing and responding to security incidents. Regulatory compliance requirements are a major driver for SOCs.

"I would focus on managed security operations centers, because, candidly, managed SOCs are places where customers need a lot of help and you can get a lot of breadth across their environment by focusing on that area," she said. "You can also drive a lot of value to your customers by actually helping them build out their SOC and run their SOC, and customers are asking us today for that type of help. So if I were a partner, I would focus on building managed SOC services."

Johnson enumerated various tiers of SOC-related opportunities, from architecting to building to automating to running the facilities.

Johnson and Microsoft are not the only ones pointing to the opportunity. In a press Q&A in October, Gartner analyst Siddharth Deshpande made a strong case for managed SOC services.

"Building a SOC -- or generally creating some form of internal security operations capabilities -- is a costly and time-consuming effort that requires ongoing attention in order to be effective. Indeed, a great number of organizations (including some large organizations) choose not to have a SOC. Instead, they choose other security monitoring options, such as engaging a managed security service provider (MSSP)," Deshpande said.

Posted by Scott Bekker on June 14, 2018 at 9:59 AM0 comments

Changes to Microsoft Office Ribbon, Colors and Search on Tap

Microsoft on Wednesday unveiled big feature changes for the Office user experience, including a simplified ribbon, new colors and icons, and a search overhaul, about a month and a half behind Google's release of major updates for Gmail.

The changes will roll out in stages over the next few months, starting with Web versions, and will be exclusive to and Office 365. Apparently remembering the significant user backlash that accompanied the original rollout of the Office ribbon, Microsoft is taking care to present the changes as a work-in-progress that will be tested with initial user groups and modified as necessary, rather than blasted out to the billion-plus monthly users of Office.

"We plan on carefully monitoring usage and feedback as the changes roll out, and we'll update our designs as we learn more," wrote Jared Spataro, corporate vice president for Office and Windows Marketing, in a blog post announcing the updates.

Additionally, user control over implementing the changes is a key design principle. "We want to give users control, allowing them to toggle significant changes on and off," Spataro said. In fact, there is no current schedule to push the ribbon changes to Word, Excel and PowerPoint for Windows. "They're the preferred experience for users who want to get the most from our apps. Users have a lot of 'muscle memory' built around these versions, so we plan on being especially careful with changes that could disrupt their work," he wrote.

The ribbon takes up less screen real estate and is more context-driven, with Microsoft trying to anticipate what a user wants to do. An underline appears below the main menu tabs, with options appearing underneath the tab in a single line that uses new colors and icons intended to provide more contrast and more intuitive navigation.

[Click on image for larger view.] (Source: Microsoft)

In a video demonstration, Jon Friedman, chief designer for Office at Microsoft, opened a Word document from the Office 365 interface to demonstrate a new speediness to the process. "Office is rebuilt on a modern platform to be faster than ever," Friedman said.

The new search functionality includes a more prominent search bar and brings in what Microsoft calls "zero query search," in which recommendations are presented based on Microsoft's predictive algorithms and data about the user's behavior and working relationships.

Microsoft shared several milestones in its timeline for rolling out the new Office features:

  • All commercial users of, SharePoint Online and the Outlook mobile app have immediate access to the search changes.

  • Select consumer users of Web versions of Word will see the simplified ribbon this week.

  • The color and icon changes will come to the Web versions of Word shortly.

  • Select Insiders using Windows versions of Word, Excel and PowerPoint will see color and icon changes later this month.

  • Color and icon changes will come to Outlook for Windows in July.

  • Select Insiders will see the simplified ribbon on Outlook for Windows in July.

  • In August, commercial users of Outlook on the Web will see the search changes.

  • Also in August, Outlook for Mac users will get the color and icon changes.

Posted by Scott Bekker on June 13, 2018 at 10:35 AM0 comments

Microsoft Names 2018 Partners of the Year

Microsoft highlighted partners doing work with artificial intelligence (AI), Big Data and open source among other categories this year in its annual Partner of the Year awards announced this month.

"These companies are bringing cutting-edge solutions to complex business challenges and providing digital transformation opportunities for their customers," said Gavriella Schuster, corporate vice president for One Commercial Partner at Microsoft, in a statement announcing the 39 category winners, as well as country-level winners.

In addition to the full list (below), Microsoft highlighted a dozen partners doing work in categories and verticals that are strategic for the company in a video. Those categories and winners included Artificial Intelligence, Insight; Big Data Analytics, Cognizant Technology Solutions; Open Source Data & AI, Cloudera; DevOps, Xpirit Netherlands; Modern Workplace Transformation, Dimension Data; and Azure Compete, GTPLUS.

The verticals and winners included Alliance Global Commercial ISV, AT&T; Microsoft CityNext, Bentley Systems; Financial Services, Vector Risk; Health, Solidsoft Reply; Learning, Digicomp Academy AG; and Partner for Social Impact, ProServeIT Corp.

Winners will be recognized next month at Microsoft Inspire in Las Vegas.

Global Category Winners
Alliance Global Commercial ISV Partner of the Year

Alliance SI Partner of the Year

Application Innovation Partner of the Year

Artificial Intelligence Partner of the Year

  • Winner: Insight
  • Finalist: KPMG Consulting Co. Ltd.
  • Finalist: eSmart Systems
  • Finalist: RedPoint Global Inc.

Azure Compete Partner of the Year

  • Winner: GTPLUS
  • Finalist: Wragby Business Solutions and Technologies Ltd.
  • Finalist: Convergent Computing (CCO)
  • Finalist: Infront Consulting Group

Big Data Analytics Partner of the Year

Customer Experience Partner of the Year

  • Winner: Content and Code
  • Finalist: India Private Ltd.
  • Finalist: Insight
  • Finalist: Qorus Software

Data Estate Modernization Partner of the Year

  • Winner: pmOne AG
  • Finalist: Northdoor plc
  • Finalist: Cognizant Technology Solutions
  • Finalist: Datometry

Datacenter Transformation Partner of the Year

  • Winner: Ensono
  • Finalist: 10th Magnitude
  • Finalist: Hanu Software Inc.
  • Finalist: Rackspace

DevOps Partner of the Year

  • Winner: Xpirit Netherlands
  • Finalist: Canarys Automations Private Ltd.
  • Finalist: InCycle Software
  • Finalist: Nebbia Technology

Dynamics 365 for Field Service Partner of the Year

  • Winner: Velrada
  • Finalist: eCraft Oy Ab
  • Finalist: Hitachi Solutions Ltd.
  • Finalist: DXC Eclipse

Dynamics 365 for Talent Partner of the Year

Dynamics Customer Service Partner of the Year

  • Winner: eBECS
  • Finalist: Fusion5
  • Finalist: Accenture/Avanade
  • Finalist: PowerObjects, an HCL Technologies company

Dynamics for Finance and Operations Partner of the Year

  • Winner: Accenture/Avanade
  • Finalist: Infosys Ltd.
  • Finalist: AKA Enterprise Solutions (Formerly InterDyn AKA)
  • Finalist: Hitachi Solutions

Dynamics Sales Partner of the Year

  • Winner: NuSoft
  • Finalist: Cognizant Technologies
  • Finalist: KORUS Consulting
  • Finalist: Ecuity Edge

Education Partner of the Year

Financial Services Partner of the Year

  • Winner: Vector Risk
  • Finalist: V.R.P. Veri Raporlama Programlama Bilisim Yazilim ve Danismanlik Hizmetleri Ticaret A.S.
  • Finalist: Finastra
  • Finalist: Insight

Government Partner of the Year

  • Winner: Axon Enterprises Inc.
  • Finalist: Black Marble
  • Finalist: Pythagoras Communications Ltd.
  • Finalist: EY

Health Partner of the Year

  • Winner: Solidsoft Reply
  • Finalist: KPMG LLP
  • Finalist: DXC Eclipse
  • Finalist: KenSci

Indirect Provider Partner of the Year

  • Winner: Tech Data
  • Finalist: Westcoast Ltd.
  • Finalist: Ingram Micro

Intelligent Communications Partner of the Year

  • Winner: Sada Systems
  • Finalist: Communicativ
  • Finalist: bluesource
  • Finalist: Modality Systems Ltd.

Internet of Things Partner of the Year

Learning Partner of the Year

Manufacturing Partner of the Year

  • Winner: ICONICS
  • Finalist: ABB Group
  • Finalist: Icertis Inc.
  • Finalist: PROS Inc.

Media & Communications Partner of the Year

  • Winner: Advvy
  • Finalist: NV Interactive
  • Finalist: Avid
  • Finalist: Hewlett-Packard Enterprise LLC

Microsoft CityNext Partner of the Year

  • Winner: Bentley Systems
  • Finalist: Meemim Inc.
  • Finalist: Black Marble
  • Finalist: Cubic Transportation Systems

Modern Desktop (formerly Powered Device) of the Year

  • Winner: Insight
  • Finalist: AMTRA Solutions
  • Finalist: Dell
  • Finalist: DXC

Modern Workplace Transformation Partner of the Year

  • Winner: Dimension Data
  • Finalist: Logicalis
  • Finalist: Sulava Oy
  • Finalist: Otsuka Corp.

Open Source Applications & Infrastructure on Azure Partner of the Year

  • Winner: 10th Magnitude
  • Finalist: Nordcloud
  • Finalist: 4ward
  • Finalist: SNP Technologies Inc.

Open Source Data & AI Partner of the Year

  • Winner: Cloudera
  • Finalist: PT Mitra Integrasi Informatika
  • Finalist: KORUS Consulting
  • Finalist: Application Consulting Training Solutions

Partner for Social Impact Partner of the Year

Partner Seller Excellence in Technology, Sales and/or Licensing Partner of the Year

  • Winner: Erik Moll, COMPAREX Canada
  • Finalist: Michael Jonsson, Avanade
  • Finalist: Andrew Mackay, Teambase
  • Finalist: Mark Pierce, New Signature

Platform Partner of the Year

  • Winner: Provance
  • Finalist: Anywhere.24 GmbH
  • Finalist: (Joint submission) PROS Inc., Icertis and VeriPark
  • Finalist: SAGlobal

Power BI Partner of the Year

  • Winner: Slalom
  • Finalist: Truenorth Corp.
  • Finalist: IT-Logix AG
  • Finalist: Teambase

Project and Portfolio Management Partner of the Year

  • Winner: CPS
  • Finalist: Prosperi
  • Finalist: Projectum
  • Finalist: Sensei Project Solutions

Retail Partner of the Year

  • Winner: Teambase
  • Finalist: Blue Yonder GmbH
  • Finalist: Synerise S.A.
  • Finalist: Tallan Inc.

SAP on Azure Partner of the Year

  • Winner: Accenture/Avanade
  • Finalist: Infosys Ltd.
  • Finalist: CoreToEdge
  • Finalist: Brillio

Security and Compliance Partner of the Year

Teamwork Partner of the Year

  • Winner: Adopt & Embrace
  • Finalist: India Private Ltd.
  • Finalist: Rapid Circle
  • Finalist: Content and Code

Country Winners
Albania: BTS Ltd.
Argentina: Softtek
Australia: rhipe
Austria: Nagarro GmbH
Azerbaijan: Respect Solutions
Bahrain: Computer World W.L.L.
Bangladesh: Aamra Technologies Limited
Bermuda: Fireminds
Bolivia: SoftwareOne
Brazil: Westcon Brasil
Brunei: Concepts Technologies
Bulgaria: COMPAREX Bulgaria OOD
Cambodia: SL International Company Ltd.
Canada: Long View
Cayman Islands: SALT Technology Group
Chile: Kudaw S.A.
China: Shanghai Nanang Wanbang Software Technology Co. Ltd.
Colombia: Bizagi
Costa Rica: Conzultek
Côte d'Ivoire: INOVA
Croatia: Recro d.d.
Curaçao: Inova Solutions
Cyprus: COMIT Solutions Ltd.
Czech Republic: ARTEX informacní systémy s.r.o.
Denmark: ProActive A/S
Dominican Republic: Solvex Dominicana SRL
Egypt: HITS Technologies
El Salvador: Corporación Orbital
Estonia: Primend
Finland: Onrego Oy
France: Capgemini Sogeti
Germany: pmOne AG
Greece: InTTrust SA
Guatemala: Sega
Honduras: Sega
Hong Kong SAR: Superhub Limited
Iceland: Advania
India: Embee Software Pvt. Ltd.
Indonesia: Kreatif Dinamika Intgrasi
Israel: Aztek Technologies
Italy: Avanade Italy
Jamaica: Inova Solutions 
Japan: Japan Business Systems Inc.
Jordan: Specialized Technical Services
Kazakhstan: ASPEX
Kenya: Cloud Productivity Solutions Limited
Kuwait: EBLA Computer Consultancy
Laos: Top Value Service Sole Co. Ltd.
Latvia: SQUALIO Cloud Consulting
Lebanon: Comprehensive Computing Innovations
Lithuania: Telia
Luxembourg: (Joint submission) ELGON SA and AINOS SA
Malaysia: Enfrasys Consulting
Malta: Computime Ltd.
Martinique: INFODOM Martinique
Mauritius: MC3
Mexico: Readymind
Morocco: CASANET
Myanmar: Access Spectrum Company Limited
Namibia: Salt Essential IT
Nepal: Thakral One Nepal Pvt. Ltd.
Netherlands: InSpark
New Zealand: Intergen
Nicaragua: Sega Nicaragua S.A.
Nigeria: Ha-Shem Network Services Ltd.
Oman: KalSoft LLC
Pakistan: Systems Limited
Panama: IT Quest Solutions
Peru: G&S Gestión y Sistemas SAC
Philippines: Tech One Global Phils. Inc.
Poland: Synerise S.A.
Portugal: Armis
Puerto Rico: Truenorth Corporation
Qatar: Information & Communication Technology W.L.L.
Romania: SC Avaelgo SRL
Russia: Bright Box
Saudi Arabia: eSense Software
Senegal: FTF
Serbia: Informatika a.d.
Singapore: NCS Pte. Ltd.
Slovenia: Stroka product d.o.o.
South Africa: Britehouse, a Division of Dimension Data
Spain: Prodware Spain S.A.
Sri Lanka: H One Pvt. Ltd.
Sweden: Haldor AB
Switzerland: Codit
Taiwan: Acer e-Enabling Service Business Inc.
Thailand: MVERGE Co. Ltd.
Turkey: Makronet Bilgi Teknolojileri
Ukraine: SMART business
United Arab Emirates: Teambase
United Kingdom: Kainos
United States: Icertis Inc.
Uruguay: Arkano Software
Venezuela: CONSEIN C.A.
Vietnam: CMC System Integration

Posted by Scott Bekker on June 11, 2018 at 10:36 AM0 comments

Microsoft Sees Partners Driving GitHub Usage in the Enterprise

Microsoft envisions partners helping to drive a major push of the GitHub software development and version control platform into the enterprise.

Microsoft announced a deal on Monday to acquire GitHub for $7.5 billion in stock. The transaction has been approved by both companies' boards and is expected to close before the end of the year.

Microsoft CEO Satya Nadella identified enterprise usage as one of three major opportunities around GitHub in a blog about the deal, and called out partners as having a role.

"We will accelerate enterprise developers' use of GitHub, with our direct sales and partner channels and access to Microsoft's global cloud infrastructure and services," Nadella said.

Of the other two opportunities, one involved bringing Microsoft developer tools and services to GitHub's huge community of developers, many of whom primarily use open source tools. The other opportunity is deepening Microsoft's engagement with developers at every stage of the development lifecycle, Nadella said, "from ideation to collaboration to deployment to the cloud."

The GitHub community currently includes 28 million developers with more than 85 million code repositories. Microsoft regularly boasts of being the most active organization on GitHub. At the Microsoft Build conference in May, Microsoft said it had the most open source project contributors on the platform in 2016. With the acquisition announcement, Nadella claimed that Microsoft's 2 million "commits," or updates made to projects, make it the most active organization on GitHub.

Nadella's comments suggest that enterprise organizations, with development processes that pre-date the 10-year-old GitHub model, could face some adjustments in processes like version control that become integrated into Visual Studio and other parts of the Microsoft developer platforms.

Meanwhile, Nadella and GitHub Co-Founder Chris Wanstrath sought to assure GitHub's massive user community that big business-focused Microsoft wouldn't wreck the open source development platform.

"Most importantly, we recognize the responsibility we take on with this agreement. We are committed to being stewards of the GitHub community, which will retain its developer-first ethos, operate independently and remain an open platform," Nadella promised. "Developers will continue to be able to use the programming languages, tools and operating systems of their choice for their projects -- and will still be able to deploy their code on any cloud and any device."

In his own blog entry, Wanstrath pointed to Microsoft's ongoing engagement with the open source community and its handling of recent acquisitions as reasons to trust Microsoft's intentions. "Their work on open source has inspired us, the success of the Minecraft and LinkedIn acquisitions has shown us they are serious about growing new businesses well, and the growth of Azure has proven they are an innovative development platform," Wanstrath said.

Wanstrath will become a technical fellow at Microsoft once the acquisition closes, reporting to Microsoft Cloud + AI Group Executive Vice President Scott Guthrie. Nat Friedman, the founder of Xamarin, which was acquired by Microsoft in 2016, will become CEO of GitHub, also reporting to Guthrie.

Posted by Scott Bekker on June 04, 2018 at 1:19 PM0 comments

Microsoft's Reorg Continues with Executive Reshuffling

Microsoft announced its latest companywide reorg back in March, but with just a month to go until the end of its fiscal year, its executive roster is still in flux.

In a memo dated March 29, Microsoft CEO Satya Nadella unveiled a major reorganization that included the departure of Terry Myerson, head of the Windows and Devices Group and longtime Microsoft veteran. Myerson was to stay at Microsoft for a while to help with the transition.

The reorg was widely viewed as Nadella demoting Windows, the longtime centerpiece of Microsoft's strategy, to further emphasize artificial intelligence (AI), cloud computing and mixed reality.

To execute on the strategy, Nadella formed two new engineering units. One was Experiences & Devices, led by Corporate Vice President Rajesh Jha. The other was Cloud + AI Platform, led by Scott Guthrie, head of Microsoft Cloud and Enterprise.

All About Microsoft's Mary Jo Foley reported Thursday that the executive moves, even among those specifically named as continuing their positions in the March memo, are not finished.

Kudo Tsunoda is out as corporate vice president for Next Gen Experiences, Foley reported. Tsunoda had reported to Jha and was focused on mixed reality, 3-D, story remix, photos, HoloLens and other related projects. Foley reported that Tsunoda is looking for another role inside the company and the team has been disbanded and moved to other places.

Several teams in other areas are also being shifted around. Some teams on Executive Vice President Jason Zander's Azure and Windows engineering organization are moving into Jha's unit, and the design team and Windows Insider program are moving from Windows engineering into Corporate Vice President Joe Belfiore's Windows client experience team, Foley reported.

Posted by Scott Bekker on June 01, 2018 at 1:15 PM0 comments

Exclusive: Nerdio Lowers Azure Barriers to Entry for MSPs

A year after launching a platform based on the idea that Microsoft Azure was both a powerful and challenging platform for IT as a Service (ITaaS), Chicago-based Nerdio is taking its vision for managed service providers (MSPs) and small and medium business (SMB) to another level.

Nerdio for Azure (NFA) formally launched last year as a toolset to help MSPs get their SMB customers up and running on an ITaaS platform based on Azure. NFA included tools for provisioning, managing and optimizing entire environments into the Microsoft public cloud. An NFA-enabled environment could include desktops, as either virtual desktop infrastructure or via Remote Desktop Services (RDS); server instances with automated backup; and Office 365.

With price estimation tools included that allowed what-if forecasting, MSPs using the platform were able to predict what such environments would cost, enabling them to price in their own margins and reduce the possibility of price shocks when the Azure bill came each month from Microsoft. Further, the platform contained automation and orchestration tools for tasks like upsizing line-of-business server virtual machines during work hours and downsizing them at night or on weekends to control Azure costs.

In the interim, the platform has attracted dozens of partners and Nerdio inked a key strategic partnership earlier this year with SherWeb, one of Microsoft's Indirect Providers in the Cloud Solution Provider (CSP) program. Nerdio does not handle licensing of Azure or Office 365, so partners need to work with Microsoft directly or with a provider like SherWeb to sell the subscriptions to customers.

Yet a key obstacle to MSP adoption is the full-stack approach of NFA. Not all -- and in fact probably relatively few -- MSPs and SMBs are ready to throw all of their infrastructure up into the Azure cloud just yet, Nerdio CEO Vadim Vladimirskiy said in an interview on Tuesday.

"We believe, and I think most of our partners believe, that they will have their IT in the cloud at a certain point in the future. All at once? Probably not. What we're working on now is to simplify that process," Vladimirskiy said.

While Nerdio is a forward-thinking company that has been providing private cloud-based, full IT stack solutions to its own customers for years, the company recognizes that most partners and their customers are interested in smaller steps initially.

Looking over the technology platform Nerdio has built, executives there believe their platform has value for more limited Azure implementations run by MSPs on behalf of both SMBs and even enterprises. While the scope of the stack is smaller, the market opportunity could be many times larger.

"We believe, and I think most of our partners believe, that they will have their IT in the cloud at a certain point in the future. All at once? Probably not. What we're working on now is to simplify that process."

Vadim Vladimirskiy, Nerdio CEO

"Because not all organizations are necessarily ready to go full IT stack in Azure, we wanted to make it as easy as possible for more MSPs to address a wider range of customer use cases, and therefore capture more business through Azure," Vladimirskiy said.

What Nerdio launched this week are four new "use cases" for NFA. Running from the least comprehensive to the most, the offerings are Servers, Azure Hosted RDS, Desktop as a Service (DaaS) and ITaaS. The last one, ITaaS, is basically the original, full-stack NFA offering.

The use cases are defined as high-level guides for MSPs, complete with a sample deployment, simple implementation steps within NFA and customer pricing recommendations.

NFA's Servers use case could be a logical place to start for MSPs looking to move some workloads into Azure without building up a lot of Azure expertise. The use case handles extending the existing network and Active Directory into Azure, migrating line-of-business applications and database servers, managing server infrastructure in Azure and managing backups in Azure.

"We make the creation of servers a trivial thing," Vladimirskiy said. One other point of interest around that server management use case is a pricing loophole. Because NFA is priced per-desktop, per-month, MSPs that try out the Servers use case won't see a bill from Nerdio.

While much of the appeal for NFA is within the SMB market, the Azure Hosted RDS use case comes in response to enterprise demand. Enterprise environments are generally too complicated to roll completely into a single ITaaS solution, but many organizations are looking for help with RDS. "They didn't want to be constantly updating their RDS environment. Also, the datacenter is typically not ideally situated for the bulk of their users. Azure is a natural deployment because you can place the right amount of resources next to the right user groups," Vladimirskiy said.

The DaaS use case is for organizations that are looking for Windows desktop access from any connected device but that don't necessarily want the rest of the stack.

Finally, the ITaaS use case has everything that NFA can manage, including servers, desktops and backup from Azure, and security, e-mail, collaboration and file storage from Office 365.

According to Nerdio, the use cases resulted from MSP feedback, and the company will continue to look at additional use cases. Some current candidates include file sharing-only or messaging-only scenarios.

Posted by Scott Bekker on May 29, 2018 at 2:48 PM0 comments

SOHO Routers, NAS Devices at High Risk from VPNFilter

Managed service providers (MSPs) who manage small office/home office (SOHO) routers and network-attached storage (NAS) devices for SMB customers are facing a major new headache in the destructive malware dubbed VPNFilter that has spread to an estimated 500,000 devices in 54 countries.

Cisco Talos Intelligence Group, which conducts broad industry research for vulnerabilities beyond just Cisco hardware, on Wednesday called on owners of the devices and ISPs who provide routers to customers to reboot the devices to their factory settings, a temporary measure that provides only a limited fix for the issue.

Due to the sophistication of VPNFilter and growing concern over the potential for an imminent attack leveraging the malware, the warning was released before research on the flaw and remediation for the problems were complete. MSPs will need to monitor security research organizations and vendor contacts for ongoing updates in the coming days and weeks.

Talos said VPNFilter has been found on routers manufactured by Linksys, MikroTik, NETGEAR and TP-Link, as well as NAS devices made by QNAP. No Cisco devices, or devices from other manufacturers, have been found to be infected yet.

However, in a lengthy blog post on the issue, Talos said it assesses with high confidence that its list of affected devices is incomplete. "Due to the potential for destructive action by the threat actor, we recommend out of an abundance of caution that these actions be taken for all SOHO or NAS devices, whether or not they are known to be affected by this threat," the post stated.

While they have been tracking the malware for a few months, Talos researchers accelerated public disclosure plans over concerns that efforts to spread the multistage modular malware platform had accelerated this month. The month of May brought port scans indicative of attempts to infect additional MikroTik and QNAP devices in more than 100 countries, further evidence of code overlap between VPNFilter and the BlackEnergy malware, which was identified in previous attacks against devices in Ukraine, and sharp spikes in infection activity, especially in Ukraine.

The precise exploitation route has not yet been identified, although Talos does not believe any zero-day flaws are involved. The company said known vulnerabilities in the affected devices provide sufficient avenues for infection.

The malware itself appears to be both sophisticated and versatile. Talos described it as having three stages. The first stage is designed to gain a foothold on the system and persists despite a reboot, meaning the current workaround cannot wipe out that portion of the threat. The first stage also features redundant mechanisms to connect to a command-and-control (C2) server.

That connection causes the infected device to download the Stage 2 malware, which does not persist after a reboot. Capabilities of the second stage include file collection, command execution, data exfiltration, device management and, in some versions, self destruction. The self-destruct capability is particularly nasty in that it overwrites part of the device firmware and then causes a reboot, making the device unusable.

"The destructive capability particularly concerns us. This shows that the actor is willing to burn users' devices to cover up their tracks, going much further than simply removing traces of the malware. If it suited their goals, this command could be executed on a broad scale, potentially rendering hundreds of thousands of devices unusable, disabling internet access for hundreds of thousands of victims worldwide or in a focused region where it suited the actor's purposes," the blog post stated.

Even versions of the Stage 2 malware without the self-destruct capability would be in danger in a mass-destruction attack, given the command execution capability of the base-level malware.

A third stage found in some devices consists of modules that plug into the Stage 2 malware. One module discovered so far includes a packet sniffer capable of stealing Web site credentials and monitoring Modbus SCADA protocols. Another module is designed to allow the Stage 2 malware to make connections over Tor.

The Talos blog post includes links to Snort rules for detecting VPNFilter and for protecting against known vulnerabilities in the affected devices, as well as anti-virus signatures for VPNFilter.

Posted by Scott Bekker on May 24, 2018 at 7:43 AM0 comments