Survey: Managing Office 365 Can Nearly Double the TCO for Smaller Organizations

A new survey by one of Microsoft's largest cloud solution providers (CSPs) takes a crack at quantifying the total cost of ownership (TCO) of Office 365 for organizations of different sizes.

In a report posted Monday, Champion Solutions Group of Boca Raton, Fla., detailed the results of a survey of 101 Office 365 administrators from organizations ranging in size from 1-50 users to more than 500 users.

The survey found that for small organizations, the costs of managing Office 365 can nearly double the per-seat cost of Office 365. Mileage varies dramatically in Office 365 deployments, but for a 50-seat deployment at an average cost per seat of $10 for a $500 per month bill from Microsoft, Champion found management costs would tack on an average of $469 more. The cost for a hypothetical large organization with 501 seats is proportionally much lower -- a $1,235 management cost on top of $5,010 in Office 365 subscription costs -- but still substantial.

[Click on image for larger view.] Source: Champion Solutions Group. (Click here for the full version of this infographic.)

"The end-user community is spending a good amount of time on managing this endeavor, which is probably not the most strategic thing for an end user," said Chris Pyle, Champion's CEO, in an interview. "Small businesses are spending more time on it than large businesses because they don't have knowledgeable staff."

Champion, and its MessageOps business unit that specifically handles Microsoft cloud products, asked survey respondents to estimate how much time they spent on 10 administrative tasks. Those tasks were reconciling billing and invoices, as well as managing users and subscriptions, Active Directory and Active Directory Groups, compliance, mail flow, mobile platforms, permissions, protection, public folders and recipients. Management costs were calculated by multiplying hours spent against a $36/hour average salary for an Exchange administrator.

Pyle said he was most surprised by the amount of time smaller businesses spent on billing and invoice reconciliation. "I would think that people with larger implementations would be the ones most critical of the invoice, but it's the opposite," he said.

Even with all the management costs quantified, Pyle believes Office 365 is still a much better buy than on-premises Exchange Server, as it eliminates a lot of other questions. "How much time do you spend backing up your mailboxes? How much time do you spend retrieving a mailbox that's been deleted? How much time do you spend on failover testing a quarter? How much time do you spend on server performance? How much time does accounting spend, worrying about the depreciation cycle of the hardware?"

For Pyle, and Champion/MessageOps, the survey is an end-user selling tool, helping the company make the case to end users that they should outsource management of Office 365 to a partner who can do it more efficiently at less expense. But by releasing the survey, and its accompanying charts and data, Champion is giving end users and other partners some tools.

The sample size is too small to provide reliable data about size segments or vertical segments, but the report does give end users some broad benchmarks to start thinking critically about the whole cost of managing Office 365 and to compare their own cost estimates against peers.

Microsoft partners will also be able to use those numbers for benchmarking of their internal operations and for determining pricing on Office 365 management services. At the same time, the report gives partners some data points for marketing collateral as they build out their Office 365 practices and make the argument to customers for saving money by going with a partner as opposed to going it alone.

Posted by Scott Bekker on March 13, 2017 at 11:39 AM0 comments

WikiLeaks Details Parts of CIA Playbook Against Windows

The massive WikiLeaks dump on Tuesday of alleged U.S. Central Intelligence Agency documents purports to reveal elements of the CIA's tactics and tools for exploiting Windows-based computers.

The flashiest revelations in the 8,761 documents, dubbed "Vault 7" by WikiLeaks, had to do with non-Windows operating systems: platform exploits against Apple's iOS that could theoretically make application-level encryption and secure communications tools like Signal and WhatsApp moot on iPhones, a catalog of two dozen Android zero-day exploits, and details of how the agency could turn Samsung smart TVs into listening devices.

CIA officials declined to confirm the veracity of the documents, which WikiLeaks said were dated between 2013 and 2016. Edward Snowden, the National Security Agency whistleblower currently living in exile in Moscow who has a complicated relationship with WikiLeaks' founder Julian Assange, tweeted that he found the documents credible:

Microsoft officials had little to say about the revelations immediately. "We are aware of the report and are looking into it," the company said in a statement released to news organizations.

There was much in the document dump to concern Windows administrators, partners and end users, especially given WikiLeaks' assertion that the CIA has "lost control" of the tools catalogued in the document dump. The organization did not release all of the CIA materials that it claims to have, most notably any of the code for carrying out attacks. However, WikiLeaks said it would publish more from the archive in the future.

"This extraordinary collection, which amounts to more than several hundred million lines of code, gives its possessor the entire hacking capacity of the CIA," WikiLeaks said in a statement. The assertion that WikiLeaks, in fact, has the CIA's entire hacking capacity drew healthy skepticism from security observers, although the organization does claim to have more to release.

Whether the tools are already in the wild or if WikiLeaks subsequently releases them, any organization, not just likely CIA targets, could be attacked with the now widely public tools and techniques.

Describing tools affecting Windows PCs, servers and networks, a WikiLeaks analysis statement said:

"The CIA also runs a very substantial effort to infect and control Microsoft Windows users with its malware. This includes multiple local and remote weaponized 'zero days', air gap jumping viruses such as 'Hammer Drill' which infects software distributed on CD/DVDs, infectors for removable media such as USBs, systems to hide data in images or in covert disk areas ('Brutal Kangaroo') and to keep its malware infestations going."

Links to materials in the WikiLeaks dump are uneven, with some entries completely blank and others describing introductory-level, how-to information about performing basic tasks in Windows, Visual Studio and other Microsoft tools. Many of the vulnerabilities described involve older versions of software, with most references for the Windows desktop client being to Windows 8 or earlier iterations.

But other sections describe security problems with Microsoft software or provide overviews of sophisticated tools, such as automated multi-platform malware attack and control systems. Some of those systems or components go by the names Fine Dining, HIVE, Cutthroat, Swindle, RickyBobby and Bartender.

The documents also catalogue tools and techniques for evading anti-virus and other personal security products.

The dump has started a fire drill of security checks throughout the Windows tools ecosystem that could lead to a flurry of security patches and updates over the next few months.

Posted by Scott Bekker on March 08, 2017 at 11:40 AM0 comments

Microsoft's Reported HPE Order Cut a Sign of Tectonic Changes in Server Sales

Intrepid reporters at Bloomberg look like they've solved a big mystery of the last week: Which giant HPE client cut server orders so dramatically that President and CEO Meg Whitman was compelled to bring up the setback in an investor call?

Citing anonymous sources, Bloomberg reported that the client was Microsoft, one of the biggest server buyers on the market as it continues its global buildout of Azure, Office 365, Dynamics 365 and other public cloud infrastructure and services. Microsoft and HPE did not offer on-the-record comments to the report.

The question emerged last Thursday on an HPE earnings call. "We saw a significantly lower demand from one customer and major tier 1 service provider facing a very competitive environment," Whitman said in her opening remarks. Following up with detail in explaining HPE's overall 11 percent drop in server revenue for the quarter, EVP and CFO Tim Stonesifer confirmed that the loss in demand involved "our largest tier 1 customer."

Stock analysts were intrigued enough by that revelation that it came up five times in the Q&A session, according to the Seeking Alpha transcript of the call. During that portion, it emerged from Whitman that the drop in sales was significant enough that it could "throw [HPE] into slightly negative growth for 2017" on revenues and that the tier 1 deals, with their lack of attached services, weren't a particularly profitable area for the company.

The huge shift in compute capacity from business and government datacenters and server closets to public cloud datacenters was guaranteed to impact the way servers were sold.

Early on, it was clear that SMB-focused servers would be the first category to suffer, with major server providers shifting engineering and sales talent toward landing huge contracts with Microsoft, Amazon Web Services, Google, Facebook and larger hosting companies as those megavendors sopped up a greater share of the world's back-end computing. Releases of SMB-focused servers have slowed to a trickle and lack any marketing fanfare as those customers are steered relentlessly to cloud services.

As mid-market and enterprise customers adopt the cloud, the emphasis on even rack-based infrastructure servers is sure to become a compressed part of the market, as well. Yet Whitman's comments suggest that the biggest server players of today may not be nimble enough, or hungry enough, to compete to provide the infrastructure for the growing public cloud server business.

Public cloud vendors like Microsoft have very different priorities from traditional server providers like HPE. For HPE, high-touch, services-attached engagements are the best. For public cloud providers, low-cost designs that plug easily into their established and efficient datacenter management processes are ideal.

Asked specifically on the call whether the client was looking for less capacity or had turned to another provider, Whitman said she didn't know. For what it's worth, IDC this week indicated that the overall server market declined in Q4 in part due to a slowdown in hyperscale datacenter growth.

"Some public cloud datacenter deployments are being delayed and there are indications that overall levels of deployment and refresh may slow down even through the long term as hyperscalers continue to evaluate their hardware provisioning criteria," said Kuba Stolarski of IDC in a statement.

Microsoft isn't confirming that it cut its order with HPE, let alone offering a reason why. Yet it's hard to imagine that hyperscale datacenter growth won't resume, if it's actually slowed, with the rate of revenue growth that those hyperscale vendors are seeing in public cloud infrastructure.

What is clear from Whitman's comments is that current server market leaders may not be completely sold on chasing that business.

Posted by Scott Bekker on March 02, 2017 at 12:17 PM0 comments

Detachables Still a Little Hype-y, But Gaining in the PC Market

Detachables may be slightly heavy on hype at the moment, according to a PC market researcher, but there's no denying that the sector that's drawing in a steady stream of new entries, such as one from HP over the weekend, has potential.

"Regardless of what marketers are saying, detachable tablets are simply not putting pressure on notebooks yet," said IDC analyst Jitesh Ubrani in a statement about the market research firm's latest PC market projections.

IDC's emphasis seems to be on the "yet." Detachable tablets -- a category largely created by the Microsoft Surface about four years ago and since joined by several vendors, most notably Apple -- are growing sales faster than the overall PC market.

Well, they are gaining in annual terms. Poor performance in the just-finished fourth quarter is part of the reason it's too soon to say detachables are living up to marketers' words. The detachable tablet market saw what IDC called a "dramatic decline" in Q4 -- dropping 26 percent. IDC attributed the decline to the segment's dependence on product launch cycles from Microsoft and Apple.

Ubrani argued that right now, the allure of detachables may actually be slightly helping other categories of PCs.

"Consumers are just starting to graduate from old, consumption-based, slate tablets to a more productive detachable tablet. At the same time, the benefits of having a thin, touch-sensitive, productivity-based machine is shining light on the traditional PC category, causing vendors and consumers to focus on more premium devices in the Convertible and Ultraslim space," Ubrani said.

Over the next five years, IDC contends detachable tablets will make up  a greater and greater share of overall PC sales. In 2016, detachable tablet shipments amounted to 21 million units, compared to 103 million desktops and workstations and 157 million notebooks and mobile workstations. But current trends point to a downward trajectory for the desktop category over five years, and a flat trajectory for the notebook/mobile workstation category. IDC assigns a 21 percent compound annual growth rate over the five years for detachable tablets -- projecting the category to amount to 56 million units in 2021.

That's a prediction HP is banking on, based on comments by Michael Park, vice president and general manager for mobility and personal systems at HP Inc., surrounding the launch at Mobile World Conference 2017 of the HP Pro x2 612 G2. The G2 is HP's second-generation detachable tablet, with a much more direct line of descent from the Microsoft Surface Pro than was apparent in HP's first-generation version. Telltale signs of the G2's heritage are a bar-like kickstand, a pen and an angled, magnetically-attached keyboard.

The HP Pro x2 612 G2

"Today, more than 60 percent of Millennials work from more than one location and by 2020 they will be a majority of the workforce," Park said Sunday of the G2. "They want sexy mobile devices that meet their on-the-go work styles and IT needs these devices to be manageable, serviceable and secure."

Posted by Scott Bekker on February 27, 2017 at 1:33 PM0 comments

Tech Data-Avnet Close Blockbuster Distribution Acquisition

Tech Data Corp.'s acquisition of the Technology Business Solutions business of Avnet Inc. is complete, the distributor said on Monday.

The cost to Tech Data is $2.6 billion, which was the amount that Tech Data said it expected to pay when the companies originally announced the deal in September. Funding included $1 billion from Tech Data's recent public debt offering, $1 billion from bank term loans, $400 million from drawings under other credit facilities and cash on hand and nearly 2.8 million shares of Tech Data stock.

Tech Data expects the transaction to add to earnings per share in the first full year, with annual cost savings of about $100 million coming within 24 months and one-time costs of about $150 million to achieve those savings.

In a statement, Tech Data CEO Bob Dutkowsky called it "a momentous day" in Tech Data's history.

"Our combined company is perfectly positioned at the epicenter of the IT ecosystem -- with the scale and scope to serve dynamic markets throughout the world -- giving our customers access to an end-to-end portfolio of IT solutions and efficiently bringing our vendors' products to new customers in more markets," he said. "Together, we will be an even stronger company, capable of doing more for our channel partners than ever before."

In the pitch for the deal, Tech Data said Avnet's Technology Business would add substantial datacenter capability to its portfolio and broaden its international reach.

Posted by Scott Bekker on February 27, 2017 at 9:05 AM0 comments

Microsoft To Shut Out P-Seller Partners from Corporate Network

Microsoft's exclusive P-Seller partner community in the United States on Monday received 28 days' notice that they would be shut out of the Microsoft corporate network and moved to a new area of the Microsoft Partner Network (MPN) portal, leading some partners to fear that many of the resources they regularly use to sell Microsoft solutions and escalate customer issues will be unavailable.

Partner Sellers, or P-Sellers, are among Microsoft's closest partners, and they help Microsoft drive significant revenue through co-selling engagements. In the United States, the invitation-only program includes 1,139 individuals from 289 managed partner organizations. Those individuals carry the P-SSP (Partner Solution Sales Professional) or P-TSP (Partner Technology Solutions Professional) designations.

In a PowerPoint deck sent to P-Sellers on Feb. 20 and obtained by RCP, Microsoft emphasized that the partners would be invited to a new P-Seller Resource Portal on the MPN in order to make it simpler for partners to find resources and make the program more scalable for Microsoft globally. Microsoft was detailing the changes to P-Sellers in Q&A sessions Tuesday, Wednesday and Thursday.

"We will no longer provide P-Sellers with access to Microsoft's corporate network. Our goal is to provide assets to our P-Sellers [in] a timely manner, in conjunction with our methods for deploying assets to our Microsoft Sales Teams," read a slide in the partner deck. "The MPN P-Seller Resource Portal will act as the 'one-stop shop' for Microsoft P-Sellers, and will drive simplicity and convenience for P-Sellers to help them quickly locate assets, training, learning paths via Partner University, enablement, sales & marketing, entitlements, support, level branding and competency attainment and other benefits. All information is through a single source and will have content specifically geared for P-Sellers. We've built a designated readiness portal that will be exclusive to P-Sellers and populated with Microsoft field facing content."

Ending P-Seller access to Microsoft's corporate network, eliminating their e-mail addresses, removing the access chips from their purple badges and the short notice of the change were the steps that seemed most concerning to partners, according to a Microsoft partner on one of the calls.

Issues associated with being shut out of the corporate network for these partners means losing access to the Microsoft Global Address List, which helped partners properly escalate customer and technical issues; the Microsoft Calendar; distribution lists internal to Microsoft; NDA content such as battle cards, decks and positioning statements; the internal Azure Calculator; Microsoft's dogfood site for accessing pre-release software; the Microsoft Glossary; and the ability to schedule sessions at Microsoft Technology Centers.

Another partner on the call said Microsoft's desire to lock down its own information was understandable but called the changes "super problematic" for partners. "Having the ability to go in and pull everyone's calendar to set up meetings, to go find content out in their network that may help move a deal along or get you connected to what's actually happening is a big deal for all partners. It was literally a game-changer," the partner said. Of the new curated site, the partner added, "The moving stuff over, it always takes longer when there's another step. Some of the selling tools that are for Microsoft employees, they would open up access for P-Sellers. Now there will have to be a decision."

Microsoft did note in a slide that P-Sellers will be able to request to have assets added to the new P-Seller Resource Portal.

Through a spokesperson, Microsoft declined several requests for telephone and e-mail interviews, providing only a short e-mailed statement. "We're making changes and investments to optimize the Microsoft P-Seller Program, including a new one-stop resource portal, to help ensure these partners have everything needed to realize stronger mutual customer relationships and sales goals," the spokesperson said.

In the slide deck, Microsoft emphasized other positives in the changes, including reduction of password resets, a streamlined operations process and a new Partner Seller Microsoft logo for participants. Also, an onboarding freeze in the United States has been lifted as of Feb. 20.

Many other key benefits of the P-Seller program will remain, including deep engagement with Microsoft teams and access -- now through the MPN -- to some resources that are normally available only to Microsoft employees. P-Sellers will also continue to have access to the Microsoft Social Selling Program, which includes use of the premium LinkedIn Sales Navigator service, along with coaching and marketing content for use in social selling. However, it emerged on the call that details on how P-Sellers will access the social selling tools without their Microsoft credentials have yet to be worked out.

While Microsoft's deck doesn't disclose how many P-Sellers there are worldwide (the U.S.-only numbers cited above did come from the slides), other text in the deck suggests Microsoft is clamping down on the network access in anticipation of P-Seller program growth.

"In order to scale this program globally, we must shift to digital experience that is curated specifically for P-Sellers on MPN. Building on top of MPN as our partner enablement resource we are driving parity across P-Seller roles and subs to have the same experience," the deck said.

It's understandable for security, administrative and program management reasons that Microsoft would want to limit the number of outsiders galloping freely through its network, especially if P-Seller numbers are, in fact, about to increase. However, P-Sellers who had that special access were made to feel like valued partners and insiders, and they used that access creatively to improve both their and Microsoft's business. Getting bounced out of the network and into a walled garden has to sting.

Posted by Scott Bekker on February 22, 2017 at 9:32 AM0 comments

LabTech Founder Takes Strategy Role at eFolder

Managed services entrepreneur Matt Nachtrab says he's getting the same feeling of disruptive possibility about eFolder's backup technology that he had about remote monitoring and management (RMM) back when he started LabTech Software.

The LabTech founder, who sold that company to ConnectWise and stayed at the professional services automation (PSA) giant until the LabTech integration was completed early last year, is officially joining eFolder this week as chief strategy officer.

"When I look around at the different parts of the MSP space, after RMM and PSA the third most important thing is backup," Nachtrab said in an interview. "I look at the technology that eFolder has brought together, [and for which] they own the IP from the ground up, and it's a pretty amazing place with a lot of potential to disrupt the backup and management protection space."

The technologies Nachtrab is referring to include eFolder's original cloud backup technology, along with business continuity, backup and disaster recovery (BDR) software, services and appliances, and file sync services. Nachtrab seems most excited about the Replibit business continuity software platform, which eFolder acquired in June and which the company says grew 200 percent year-over-year for all of 2016.

Just as Nachtrab started out running a working MSP (Nemsys), eFolder has a similar corporate DNA, having started as a local VAR in the Atlanta area. As he was considering the job, Nachtrab says he hit it off with Kevin Hoffman and often found himself engaged in long, backyard phone conversations with the eFolder CEO.

"Kevin Hoffman is a brilliant technologist. I love having those conversations, going in deep and learning about that," said Nachtrab, who calls himself technical but believes his bigger strength is on the business side.

In his strategy position, his role will follow his enthusiasm for listening to customers and bringing their feedback to product development. He says that will mesh well with Hoffman's strengths and those of Francois Daumard, a veteran of Microsoft and Apple channel programs who joined the 100 percent channel-focused eFolder in October as senior vice president of sales.

"With my slant toward sales, marketing and business, Francois' ability to execute on sales and account management, and Kevin's leadership and technology strengths, I think that we're going to be really effective," Nachtrab said.

Posted by Scott Bekker on February 21, 2017 at 9:55 AM0 comments

Veeam Hoping Cloud Backup Giveaway Amounts to Million of Dollars

In an effort to boost demand for its cloud-based backup and disaster recovery as a service (DRaaS) technologies, Veeam Software and participating partners are offering up to $1,000 per customer worth of cloud product usage.

Spread across the company's base of 230,000 customers, Veeam executives say, the credits could amount to up to a $200 million giveaway.

Even a fraction of that would be a substantial outlay for a company that reported $607 million in revenues last year, but Veeam executives see only upside.

"If you look at how cloud revenue generates, it looks like a wedge moving over to the right. We think of this as long-term customer value, long-term revenue growth. We're highly confident that this level of investment will be well-eclipsed by future revenues," said Paul Mattes, vice president of the global cloud group at Veeam, in a telephone interview this week.

The program works with the Veeam Cloud Connect technology that integrates with the Veeam Availability Suite, Veeam Backup and Replication product, and Veeam Backup Essentials. Going by the 3:2:1 rule of backup -- three copies of the data on two types of media with one backup kept offsite -- Cloud Connect enables a cloud backup/DRaaS option hosted at a Veeam partner datacenter or with a public cloud provider. With its 100-percent channel model, Veeam does not offer its own option to do a cloud backup to a datacenter it controls.

Partners, mostly participants in the Veeam Cloud & Service Provider (VCSP) program, will be responsible for half of the credits, but their responses to that financial burden so far have been positive, Mattes said. "We're asking the partners to share in the incentive. Every partner to date has said that's no problem. It's just the tip of the iceberg when they see the revenue growth that can happen over time."

In marketing the new program to the channel, Veeam points to recent Gartner estimates that the DRaaS market will nearly triple within the next three years to $3.4 billion in revenues by 2019.

The bulk of Veeam's business now comes through its 45,000 reseller partners, who deal mostly in the company's virtualization-based availability and backup and recovery software. Veeam and its fast-growing base of 14,000 VCSPs hope the giveaway program will radically increase the share of business that involves cloud-based backup from a relatively small base, Mattes said.

Both parties also hope the program will spark profitable new connections between Veeam resellers and the VCSP community. Said Mattes, "Part of the goal of this program is how do we empower that connection?"

Posted by Scott Bekker on February 16, 2017 at 12:51 PM0 comments

Rackspace Doubles Down on Microsoft Competencies

Hosting and managed cloud services provider Rackspace is doubling down on its Microsoft commitments, at least in terms of earning Microsoft competencies.

Rackspace announced Thursday that it went from five Microsoft competencies a year ago to 10 competencies now.

Rackspace renewed gold competencies in Cloud Platform, Cloud Productivity, Collaboration and Content, Hosting, and Small and Mid-Market Cloud Solutions. The San Antonio, Texas-based provider added gold competencies in Application Development and Data Center and silver competencies in Data Analytics, Data Platform and Messaging.

The company also touted individual Microsoft certifications by its employees, referred to officially by the company as "Rackers" -- 1,000 technical certifications and 800 sales and licensing certifications. Without providing specifics, a spokesperson said the individual certifications marked a "significant increase" from 2015 to 2016.

The investment in technical expertise and competencies comes during a time that Rackspace has been undergoing major changes as a company. The company went private in a $4.3 billion deal that closed in November.

At the same time, Rackspace has been aggressively expanding from its traditional hosting business to add a substantial practice involving providing managed services for public clouds and hybrid clouds.

For what would be Rackspace's final public earnings release last August, CEO Taylor Rhodes said the company was providing managed services for nearly 600 customers on Amazon Web Services (AWS), Microsoft cloud services and OpenStack. "Demand is scaling rapidly for the expertise and managed services that we provide to businesses that use AWS, the Microsoft cloud and our OpenStack private cloud," Rhodes said at the time.

Although AWS has the bigger share of the total cloud platform market, Rackspace's emphasis so far has been heavier on the Microsoft side, which befits its 15-year partnership with Microsoft as a major hosting provider. The five-time Microsoft Partner of the Year Award winner's Microsoft technology products and services include Fanatical Support for Microsoft Azure, Rackspace Private Cloud powered by Microsoft Cloud Platform, Fanatical Support for Office 365 and Rackspace Support for Microsoft SQL Server.

That said, the company is rapidly building up its AWS expertise in parallel. The Rackspace Web site currently claims more than 700 individual AWS technical certifications, up from 500 in November and 300 in July.

While Rackspace is a major Microsoft partner in its own right, the company serves as an intermediary between Microsoft and a lot of other Microsoft partners, as well. Rackspace has referral and reseller programs and stepped up within the Microsoft Cloud Solution Provider (CSP) program last July from being a marquee Tier-1 CSP to becoming a Tier-2 CSP, a distribution role that allows companies in the Rackspace Partner Network to resell Office 365 and Azure.

Posted by Scott Bekker on February 16, 2017 at 10:44 AM0 comments

Tech Partnerships Bolster Nintex Workflow Cloud

During its annual customer and partner conference this week, workflow and content automation platform vendor Nintex unveiled extended relationships with six key technology partners.

"Nintex is pleased to recognize our expanded partnerships with Adobe, Box, DocuSign, Dropbox, Microsoft and Salesforce -- all technology innovators driving digital transformation," said Nintex CEO John Burton in a statement.

RCP contacted Nintex via e-mail to get more information about what's new for the Nintex Workflow Cloud with each partnership. Here's what Burton had to say:

  • Adobe/DocuSign: "[The] relationships are extending beyond Salesforce-based document production with e-signatures to additional platforms such as Office 365 through connections to Nintex Workflow Cloud."

  • Box/Dropbox: "New actions within Nintex Workflow Cloud are designed to automatically integrate with Box and/or Dropbox. An event in either system can trigger workflow action in Nintex Workflow Cloud."

  • Salesforce: "[The] relationship is extending beyond our initial work in document generation (AppExchange: Nintex Drawloop) to the remainder of our product suite thanks to Nintex Workflow Cloud."

  • Microsoft: "[The] relationship is extending beyond SharePoint and Office 365 to Azure. Nintex Workflow Cloud is built on Azure which also extends workflows running in Azure."

Posted by Scott Bekker on February 15, 2017 at 2:56 PM0 comments

Struggling To Navigate IBM PartnerWorld? Turn to Watson

When it comes to partnering with a tech giant like IBM, the options and programs can be overwhelming.

Which is why it makes sense that when IBM is trying to nudge its partners into the "cognitive era," the company would turn to Watson, its question-answering computer system.

The company on Tuesday announced a new Watson-based support tool, which is voice- and text-activated, on the portal for PartnerWorld, the IBM partner program. The announcement came as part of the 2017 PartnerWorld Leadership Conference in Las Vegas.

"To help Business Partners quickly find information related to the PartnerWorld program structure, Competencies, program levels, incentives contracts and more, the company has developed IBM PartnerWorld Advisor," IBM said in a statement. "Building PartnerWorld support with Watson technology is another example of IBM's focus on simplification and is geared toward providing Business Partners with all the resources they need to do business with IBM."

There's a lot for Watson to help partners with, even those who have been working with IBM for a long time. IBM launched a redesigned, competency-based PartnerWorld on Jan. 1. Many partners have already hit the new tiers -- 5,000 are Silver, 2,500 are Gold and 75 are Platinum -- but many more are trying to find their way back into IBM's new partner structure. It's complex with 40 competencies at the start and more on the way in Q2.

"We've expanded and redesigned the PartnerWorld program to guide Business Partners of all types and models in developing capabilities aligned to our cognitive solutions and cloud platform strategy to deliver high client value," said Marc Dupaquier, general manager for IBM Global Business Partners, in a statement.

Partners will see changes at the top and bottom of the program -- from deep enterprise and ISV engagement to SMB volume. IBM this week announced new programs and initiatives to engage more deeply with ISVs developing for the IBM Bluemix cloud platform, as well as enhanced software incentives coming in April for partners conducting high-value activity, such as autonomous selling or bringing business in the commercial segment. In April, an IBM Express Start offering is supposed to provide a faster onboarding process for new partners to resell entry-level products. In the hybrid cloud arena, IBM and VMware are also expanding their partnership to allow IBM partners to more easily sell VMware Cloud Foundation and other VMware cloud services within IBM solutions.

It's a lot of change at a lot of levels that a well-implemented Watson-based tool could help new and longtime partners navigate. The question that only repeated partner trials can answer is whether IBM's PartnerWorld Advisor is guru or gimmick.

Posted by Scott Bekker on February 14, 2017 at 3:58 PM0 comments

Microsoft Says Access Problems with the Partner Center Fixed

Access problems with Microsoft's online partner resources, noted by several partners Tuesday morning, have been fixed, according to a Microsoft spokesperson.

"Some partners may have experienced difficulties accessing the Microsoft Partner Center, and this has been fully resolved," the spokesperson said in an e-mail exchange. The spokesperson declined to respond to follow-up questions about what caused the problems, which Microsoft resources were affected or how long any problems lasted.

Several partners Tweeted about problems with the Partner Center around 9 a.m. Eastern Time on Tuesday.

Posted by Scott Bekker on February 14, 2017 at 10:53 AM0 comments