ServiceNow has rolled out its Zurich release, introducing new capabilities to the ServiceNow AI Platform designed to scale enterprise AI use. Key additions include the AI Central Tower for centralized governance, RaptorDB for high-performance data unification and enhanced workflow automation across IT, HR and customer service functions. The update also strengthens ServiceNow’s Responsible AI framework with features for transparency and compliance.
The release comes as enterprises accelerate AI adoption but struggle with fragmented governance. By pairing workflow automation with governance and unified data, ServiceNow is positioning its AI platform as both a productivity driver and a compliance safeguard in large-scale enterprise environments. The release is generally available and can be found in the ServiceNow store.
The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI. To submit your channel company's press release for consideration, contact Ammaarah Mohamed.
Posted by Redmond Channel Partner magazine staff on September 25, 20250 comments
Netrio has launched the
next release of its NetrioNow platform, designed to reframe how MSPs deliver IT and security support.
The platform integrates automation, AI-powered enrichment tools, governance frameworks and risk compliance modules into a unified portal. Customers can manage tickets, monitor risks, access dashboards and run compliance checks in real time. The update also introduces predictive AI models for proactive cybersecurity and data-driven insights.
The move reflects pressure on MSPs to modernize amid rising demand for automation and self-service. Netrio's approach, which combines AI with customer empowerment, highlights how midmarket-focused MSPs are trying to differentiate themselves in a crowded field.
The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI. To submit your channel company's press release for consideration, contact Ammaarah Mohamed.
Posted by Redmond Channel Partner magazine staff on September 23, 20250 comments
Commvault has joined forces with BeyondTrust to enhance privileged access security within backup and disaster recovery operations. Their collaboration integrates BeyondTrust Password Safe PAM with the Commvault Cloud cyber resilience platform, enabling centralized credential management. Just-in-time access is supported, temporary credentials can be issued for specific tasks and full audit trails are maintained to help with compliance obligations.
The move responds to growing risks associated with human and non-human identities, such as scripts, applications and automated agents, which form a large and often vulnerable attack surface. By combining backup data protection with robust identity security controls, organizations can more effectively defend against threats related to stolen credentials or unauthorized access. The integration offers centralized credential management, Just-In-Time (JIT) access, stronger audit and compliance capabilities and better cyber resilience via Commvault Cloud. The new product is available globally.
The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI.
Posted by Redmond Channel Partner magazine staff on September 23, 20250 comments
Workday and Microsoft announced a partnership to unify AI agent management across their platforms. The integration connects Workday’s Agent System of Record with Microsoft Entra Agent ID, enabling enterprises to verify agent identities and assign business context.
Customers building AI agents in Azure AI Foundry or Copilot Studio can now register and manage them centrally in Workday ASOR. The companies stated that their goal is to mitigate risks associated with fragmented governance and ensure the secure deployment of autonomous agents to allow organizations to focus on results.
The move comes from growing concerns about the oversight of AI agents and tracking control. Microsoft’s entry into AI identity management reflects broader industry debates on securing generative AI. This integration allows customers to seamlessly register agents on an open ecosystem, enhance human-agent collaboration, improve security and gain measurable ROI from actionable insights.
The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI.
Posted by Redmond Channel Partner magazine staff on September 22, 20250 comments
TrustedTech (previously Trusted Tech Team) has officially transitioned from a licensing specialist into a full-service technology partner.
Last month, the Microsoft Managed Partner kicked off a rebrand and relaunch of its website to reflect broader ambitions in AI integration, infrastructure modernization, cloud optimization and cybersecurity. TrustedTech says it’s aligning its capabilities, people, processes and partner ecosystem to better support IT leaders in managing complex, high-pressure transformations.
Major aspects of the change include:
- A redesigned website featuring clearer service pathways (AI readiness, infrastructure, security, licensing), solution‑deep dives, streamlined engagement tools and industry-specific insights.
- Service growth and expansion, including growth in Modern Work, Azure and custom solution delivery.
- Diversified offerings with new capabilities in disaster recovery, backup and cybersecurity.
- Market penetration to support complex organizations with integrated cloud, security and enterprise continuity solutions.
Said founder Julian Hamood, “The rebrand is not just about aesthetics, it’s about capability and commitment.”
The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI.
Posted by Redmond Channel Partner magazine staff on September 19, 20250 comments
Microsoft MSP ANS has acquired Makutu, a 25-person data and AI consultancy, to strengthen its enterprise-grade data platform and AI service offerings.
The deal, announced earlier this month, follows ANS’s 2022 acquisition of Dynamics 365 specialist Preact.
Founded in 2020, Makutu has expertise in Microsoft Fabric readiness, OneLake migration, predictive analytics and real-time IoT platforms. Its public and private sector clients span the local government, housing, utilities and retail sectors, among others.
The acquisition brings Makutu’s Microsoft-first approach into ANS’s long-standing strategic alignment with Microsoft. ANS was named Microsoft Services Partner of the Year in 2024 and employs over 100 Microsoft-certified professionals. The integration will give Makutu expanded go-to-market reach via ANS’s 650-person team and national client base.
The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI.
Posted by Redmond Channel Partner magazine staff on September 18, 20250 comments
HR-giant Adecco Group has renewed its strategic partnership with Microsoft for another six years, the two companies announced recently.
The partnership will help boost Adecco's use of Azure, Microsoft 365, Dynamics 365 and Microsoft security and compliance solutions. The deal also includes a global rollout of Dynamics 365 as Adecco's preferred platform for finance and procurement. Adecco also confirmed full enterprise deployment of Microsoft Copilot to enhance decision-making and collaboration.
"Our renewed partnership with Microsoft is a shared vision for the future," said Caroline Basyn, Adecco's chief digital and IT officer. "Together, we are building a future-ready organisation that empowers our people, enhances operational excellence, and delivers greater value to our clients and candidates around the world."
HR and staffing firms are increasingly turning to AI and hyperscale cloud platforms to streamline operations and meet evolving workforce demands. With this extented Microsoft partnership, Adecco says it aims to position itself as a leader in "human-centric" technology solutions.
The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI.
Posted by Redmond Channel Partner magazine staff on September 17, 20250 comments
SilverTree Equity has acquired mhance, a U.K.-based Microsoft technology partner, in a move aimed at accelerating growth across Azure, Dynamics 365 and Power Platform, as well as data and AI.
Julian Stone, former founder of Pythagoras and now mhance's executive chairman, will help steer the firm's strategic direction under its new ownership.
"With AI now embedded across Azure, Dynamics 365, and the Power Platform, organisations of all sizes and sectors are accelerating their digital transformation," Stone said in a prepared statement. "mhance is uniquely positioned to help customers unlock the full potential of this ecosystem -- combining proven Microsoft expertise, a strong track record of delivery, and our own IP to create tailored, high-impact solutions."
mhance currently serves over 500 clients across the United Kingdom and Ireland, with over a decade of experience in the field and collaborations with nonprofit organisations such as WWF, among others. The company is also one of the United Kingdom's last major support providers for Microsoft Dynamics GP, which Microsoft plans to phase out in the coming years.
The deal underscores SilverTree's continued interest in acquiring businesses with a deep network of software and technological expertise.
The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI.
Posted by Redmond Channel Partner magazine staff on September 15, 20250 comments
Veza, which provides security services to end users and channel partners, recently expanded its partnership with CrowdStrike to deliver tighter integration between access governance and endpoint threat detection, aiming to address the top attack vector in enterprise security: compromised identities.
The new capabilities, now available through both the CrowdStrike Marketplace and the Veza platform, combine Veza's Access Intelligence with CrowdStrike's Falcon endpoint telemetry to provide SOC teams with real-time visibility into who has access to what -- and what they can do with it -- across hybrid environments.
The integration enables security teams to prevent breaches from becoming full-scale incidents. Key benefits include end-to-end visibility, faster threat hunting and responses, and proactive identity threat mitigation. These combined capabilities also extend visibility to nonhuman identities (NHIs) by surfacing permissions for humans and NHIs to secure all identities.
"By fusing [CrowdStrike's] endpoint telemetry with Veza's access intelligence and identity risk scores, we're giving security teams the power to reduce least privilege violations before they become full-blown incidents," said Veza chief product officer Shalabh Mohan. "This is how you move from reactive defense to preemptive control."
The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI.
Posted by Redmond Channel Partner magazine staff on September 12, 20250 comments
Microsoft ISV Tanium has introduced its Connector for Microsoft Intune, enabling organizations to integrate mobile device visibility directly into Tanium's Autonomous Endpoint Management (AEM) platform.
The integration allows devices managed by Intune to appear, be inventoried, monitored and reported on within Tanium, alongside traditional compute endpoints. It supports Intune-managed devices across operating systems such as Android, iOS, iPadOS and ChromeOS.
Tanium's connector also supports multiple Intune tenants, funnels asset data into ServiceNow CMDBs and retains existing Intune workflows, all while unlocking AI capabilities like Tanium Ask for asset‑level insights.
This unified endpoint perspective addresses a growing challenge: Most enterprises currently use at least two endpoint tools, and many use three or more, which leads to visibility gaps, inconsistent policies and sluggish response times. By collapsing console fatigue and enabling centralized operations, Tanium hopes the integration will free security and IT teams to focus on strategic initiatives rather than stitching together fragmented data silos.
The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI.
Posted by Redmond Channel Partner magazine staff on August 19, 20250 comments
Microsoft this week said it will expand its unified pricing structure for Online Services under volume licensing programs beginning Nov. 1, 2025.
The update will align prices for all Online Services across Price Levels A-D. Affected licensing plans include Enterprise Agreement (EA), the China-specific Online Services Premium Agreement (OSPA) and the Microsoft Products and Services Agreement (MPSA).
The change applies at customers' next contract renewal or when purchasing new Online Services not listed on their existing Customer Price Sheet. On-prem software, U.S. Government and global education pricing remain unaffected.
This move follows Microsoft's earlier shift to consistent Azure pricing. Competitors like AWS and Google Cloud have similarly pursued simplified, globally aligned pricing models to reduce complexity for enterprise buyers.
Microsoft advises organizations to consult account teams or partners to assess the potential impact on upcoming renewals.
The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI.
Posted by Redmond Channel Partner magazine staff on August 13, 20250 comments
SonicWall has introduced a slate of new firewalls under its Generation 8 portfolio, with features designed to meet the needs of managed service providers (MSPs) and managed security service providers (MSSPs).
The update includes eight new models, including lighter-footprint TZ280 to the enterprise-ready NSa 5800, all featuring built-in zero trust capabilities, cloud-native management, and SonicWall's first embedded cyber warranty.
The launch also expands SonicWall's platform with unified cloud management and optional co-managed services via its SonicSentry team. Jason Carter, chief revenue officer at SonicWall, said the updates are designed to give partners "every advantage to grow margins, differentiate offerings, and meet their customers' evolving needs."
These changes arrive as MSPs face growing security expectations from clients. Demand for co-managed security services is increasing, especially among midmarket firms. SonicWall's integrated platform -- with monthly billing and no‑commit, in‑arrears options -- supports MSPs and MSSPs in adopting flexible, simplified cybersecurity delivery.
The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI.
Posted by Redmond Channel Partner magazine staff on August 13, 20250 comments