Talkdesk Deepens Microsoft Partnership with Teams and Azure Marketplace Integration -- Redmond Channel Partner

RCP Channel BriefingShort Takes from Microsoft’s Channel Community

Talkdesk Deepens Microsoft Partnership with Teams, Azure Marketplace Integration

Talkdesk has expanded its partnership with Microsoft by embedding Talkdesk for Microsoft Teams and making its Customer Experience Automation (CXA) platform available on the Azure Marketplace.

The Teams integration enables agents and supervisors to access omnichannel routing, presence syncing and customer data within the Teams interface. Meanwhile, CXA brings AI-driven orchestration to customer interactions, offering prebuilt AI agents that automate workflows without requiring a rip-and-replace of existing infrastructure.

Talkdesk CXA can easily be deployed without disrupting any existing systems. By positioning CXA within both Teams and Azure Marketplace, Talkdesk is aligning with enterprises that want integrated, AI-driven solutions delivered inside their existing collaboration and cloud ecosystems.

The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI. To submit your channel company's press release for consideration, contact Ammaarah Mohamed.

Posted by Redmond Channel Partner magazine staff on October 01, 2025

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