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Talkdesk Deepens Microsoft Partnership with Teams, Azure Marketplace Integration
Talkdesk has expanded its partnership with Microsoft by embedding Talkdesk for Microsoft Teams and making its Customer Experience Automation (CXA) platform available on the Azure Marketplace.
The Teams integration enables agents and supervisors to access omnichannel routing, presence syncing and customer data within the Teams interface. Meanwhile, CXA brings AI-driven orchestration to customer interactions, offering prebuilt AI agents that automate workflows without requiring a rip-and-replace of existing infrastructure.
Talkdesk CXA can easily be deployed without disrupting any existing systems. By positioning CXA within both Teams and Azure Marketplace, Talkdesk is aligning with enterprises that want integrated, AI-driven solutions delivered inside their existing collaboration and cloud ecosystems.
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Posted by Redmond Channel Partner magazine staff on October 01, 2025