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Pulseway Makes Formal Entry into MSP Market

After building up a sizable installed base of managed service providers (MSPs) with its mobility-focused remote monitoring and management product, Pulseway is making a formal push into the MSP market.

The 5-year-old Dublin, Ireland, based vendor this week launched Pulseway MSP specifically for managed service providers.

The product's baseline capability is to monitor systems such as Windows and Linux servers, Windows and Mac desktops, or .NET and Java applications and send alerts to administrators, who can drill into specifics and take many types of corrective actions remotely from a Web browser or native app on iOS, Android or Windows Phone.

Pulseway is offered in both SaaS and Enterprise architectures, with the Enterprise version combining SaaS with an on-premises central server.

To date, Pulseway has about 3,000 customers in 80 countries, with the majority of its business in the United States, said Pulseway CEO and Founder Marius Mihalec in a telephone interview.

"At this time, we have quite a lot of MSPs, especially early-stage guys with two to three [employees] starting the business," Mihalec said. "Pulseway comes in at a very affordable price; we find that it fits quite well."

Mihalec estimated that about half of the company's 3,000 customers already are MSPs or IT consultants.

As Pulseway prepared to deliver an MSP product, it has been gathering feedback from the MSP half of its customer base on what would be useful.

Some enhancements to the base product for the MSP edition include more scripting capabilities; the ability to provide customizable and white-labelled reports to customers; integration with a Pulseway Business Management Software, which is a professional services automation package; and collaboration features.

Pricing for Pulseway MSP starts at $2.40 per monitored system per month with discounts based on volume and on annual agreements.

Posted by Scott Bekker on August 17, 2016


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