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Microsoft Builds Azure AI Agent to Simplify Licensing Queries
Microsoft has deployed an internal AI agent, Licensing Navigator, to help employees resolve complex product licensing questions more efficiently. Built on Azure AI Services, Azure AI Search and Copilot Studio, the system uses a retrieval-augmented generation (RAG) model to parse hundreds of licensing documents and return validated, context-specific answers. The tool integrates with Microsoft Teams and Microsoft 365 Copilot, serving more than 800 active users and cutting response times by nearly 90 percent.
The project illustrates how Microsoft is using its own AI stack to improve enterprise knowledge management. By using Azure’s semantic ranking and tagging capabilities, Microsoft demonstrates how retrieval-optimized agents can scale across internal knowledge bases with governance and traceability built in.
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Posted by Redmond Channel Partner magazine staff on October 15, 2025