HP to Replace Memory Modules in Laptops
- By Scott Bekker
- June 30, 2004
HP disclosed that flawed memory modules in 14 models of HP and Compaq laptops could produce blue screens, intermittent lock-ups or memory corruption.
The computermaker announced a replacement program for the third-party memory modules that runs through Dec. 31. HP did not disclose who manufactured the memory modules.
"HP is the first technology company to publicly announce the existence of this problem -- which we discovered by conducting our own ongoing and routine testing of our notebook products," Ronald Kasik, a director in HP's Personal Systems Group, said in a statement.
Affected notebooks include eight models of Compaq Evo, four models of Compaq Presario, the HP Compaq Business Notebook nx7000 and the HP Pavilion zt3000. According to the company, no shipping models of HP notebooks are affected.
More information about the recall is available at www.hp.com/support/memoryreplacement/.
Scott Bekker is editor in chief of Redmond Channel Partner magazine.