Datto Overhauls Partner Program
Backup vendor Datto Inc. this week unveiled a major revamp of its partner program, including a new partner portal, expanded support for partners and the introduction of a partner conference.
According to Datto CEO and Founder Austin McChord, the portal overhaul and other changes have been under development for more than a year, with substantial partner input along the way. "These tools are something we have been working on for a long time," McChord said in a statement.
The portal features an enhanced user interface and features that include the ability for partners to track and get reports on the Datto hardware devices they run or have deployed with customers.
Support has been expanded in both hours and in headcount. Starting next Monday, Datto will offer partners 24-hour live support by U.S.-based technicians from Monday through Friday. Additionally, the company is spinning up a new Quick Start Install Service. In that program, a Datto sales engineer will help partners with the full installation of their first Datto SIRIS or Datto SIRIS Lite implementation.
The company is also joining the list of channel-focused vendors hosting their own partner conferences. The first of what Datto says will be an annual event will occur Sept. 11 -13 in Washington, D.C.
Posted by Scott Bekker on April 10, 2013