RCP Channel BriefingShort Takes from Microsoft’s Channel Community
Blog archive
ServiceNow Taps OpenAI Frontier Models to Power Actionable Enterprise AI
ServiceNow is working with OpenAI to deepen the use of their frontier intelligence, such as GPT-5.2, across enterprises, aiming to help turn AI insights into concrete actions within everyday workflows. The collaboration brings OpenAI models into ServiceNow’s AI Platform to support established enterprises such as Walmart, Accenture, Target and PayPal, among others, in adopting AI systems seamlessly without the need for human intervention. This ensures enterprises can leverage AI assistance, AI-powered summarization and content generation, admin tools and intelligence search that offers all the right information across enterprise systems when needed. The focus is on delivering AI that is context-aware, governed and embedded directly into operational processes rather than isolated chat experiences.
The announcement reflects a broader shift in enterprise AI adoption toward systems that not only generate content but also trigger and manage actions. The ServiceNow–OpenAI collaboration underscores how generative AI is increasingly being positioned as an execution layer—one that helps enterprises automate work, improve productivity and scale AI responsibly across the organization. This collaboration sets the stage for building a more natural, seamless multimodal experience where AI agents can be used.
The "RCP Channel Briefing" blog is researched, fact-checked, edited and updated by the editors of RCPmag.com, with writing assistance from AI. To submit your channel company's press release for consideration, contact Ammaarah Mohamed.
Posted by Redmond Channel Partner magazine staff on January 20, 2026