Barney's Blog

Blog archive

When Mission Critical Isn't Critical Enough

Vendors loves to toss around the term "mission critical," as if every organization was NASA. Truth is, mission critical is in the eyes of the beholder. What's meaningless to you may be critical to me.

For those that truly care about data and uptime, Microsoft is offering the Dom Perignon of support -- a mission-critical add-on to the company's Premier program. When you pay the top shelf price, you expect top shelf service. In this case, you get a team of dedicated solutions engineers who promise to respond in a half hour (although, if 30 minutes of downtime is acceptable to a mission-critical system, how mission critical is it?). You'll also get 24x7 support.

Like an SLA, if Microsoft doesn't perform, you get some of your money back.

What is your impression of Microsoft support, or do you use another option. Talk about either at dbarney@redmondmag.com.

Posted by Doug Barney on August 11, 2010 at 11:53 AM


Featured

  • The 2019 Microsoft Product Roadmap

    From the next major update to Windows 10 to the next generation of HoloLens, here's what's on tap from Microsoft this year.

  • 2019 Microsoft Conference Calendar: For Partners, IT Pros and Developers

    Here's your guide to all the IT training sessions, partner meet-ups and annual Microsoft conferences you won't want to miss this year.

  • New Features Added to Microsoft 365 Business Subscriptions

    Microsoft's productivity and collaboration plan for businesses with fewer than 300 users is getting two new features: conditional access security and trouble-ticket tools for administrators.

  • Microsoft Details 'Wave 2' Release Roadmap for Dynamics 365

    Microsoft this week announced its "Wave 2" product release plans for its Dynamics 365 enterprise resource planning solutions, as well as its Power Platform.