Managed Services Pricing Guide 2.0 - Industry Best Practices

Managed Services continues to be a high growth market with many MSPs rapidly acquiring customers, managing new devices and building recurring revenue. The reason for this growth is the reliance of SMBs on their IT infrastructure without the IT budgets to justify staffing. MSPs can shift SMBs away from hourly rates and into managed services. Moving to a model with consistent monthly fees provides stable IT costs for the customer and predictable revenue for the provider.

This guide provides an overview of Managed Services and a proven strategy for moving from break-fix service rates to a predictable managed services model.

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