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Managing Technicians in an MSP Business for Profitability - MSP Playbook: Part 1 - Understanding Roles and Billability

The technicians that support your customer represent the single largest cost of doing business. The key to driving profitability is efficiently managing your techs, whether you are a small shop or the leader of a larger team.

In this eBook you will learn: 

  • How to define the roles and responsibilities of the service managers and technicians
  • How to maximize the billability of each tech
  • How to develop SOPs to support management efficiency

Download now!

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