Barney's Blog

Blog archive

But Microsoft Says Commercial Software Cheaper

Last week, we discussed whether open source can support one of the tenets of capitalism: profit. One guru, Stuart Cohen, argued that the only way to make money on open source is to sell support -- but the software is so darn good, it doesn't need much support.

Meanwhile, IBM is arguing that its new open source desktop is just the ticket for this bad economy. Imagine my surprise when Microsoft publicized that one of its customers claims open source is the one that chews up precious support dollars. That's why Speedy Hire (the U.K. equivalent of Rent-a-Center), dumped open source and paid for Office, SQL Server and Dynamics AX instead. The company claims the move will save about a million-and-half dollars over the next half-decade.

The rationale is pretty compelling. Open source may be cheap, but the little things -- different UI elements and incompatibilities -- are what rack up so many help desk dollars. Make sense? If so (or if not), please reply to [email protected].

Posted by Doug Barney on December 08, 2008 at 11:53 AM


Featured

  • Azure Sphere OS Version 22.01 No Longer Happening

    Microsoft will no longer be releasing its previously announced Azure Sphere version 22.01 operating system, the company announced on Wednesday.

  • The 2022 Microsoft Product Roadmap

    Microsoft has a lot in the docket for 2022, including new products like SQL Server 2022, Exchange Subscription Edition and Visual Studio 2022 for Mac.

  • Is Microsoft's Free Windows 11 Upgrade Offer Coming to an End?

    Microsoft may be alluding to the end of the free Windows 11 upgrade for Windows 10 users.

  • Microsoft Crests $51 Billion Amid 'Generational Shift' in Tech

    Microsoft handily beat analyst forecasts in Q2 of fiscal 2022, which CEO Satya Nadella attributed to strong growth in the cloud and the shifting technology landscape.