Barney's Blog

Blog archive

But Microsoft Says Commercial Software Cheaper

Last week, we discussed whether open source can support one of the tenets of capitalism: profit. One guru, Stuart Cohen, argued that the only way to make money on open source is to sell support -- but the software is so darn good, it doesn't need much support.

Meanwhile, IBM is arguing that its new open source desktop is just the ticket for this bad economy. Imagine my surprise when Microsoft publicized that one of its customers claims open source is the one that chews up precious support dollars. That's why Speedy Hire (the U.K. equivalent of Rent-a-Center), dumped open source and paid for Office, SQL Server and Dynamics AX instead. The company claims the move will save about a million-and-half dollars over the next half-decade.

The rationale is pretty compelling. Open source may be cheap, but the little things -- different UI elements and incompatibilities -- are what rack up so many help desk dollars. Make sense? If so (or if not), please reply to [email protected].

Posted by Doug Barney on December 08, 2008 at 11:53 AM


Featured

  • Everything Microsoft Announced at Its Surface Event

    Microsoft showed off its updated and expanded line of Surface devices this week, positioning the new Surface Laptop Studio as its flagship Windows 11 laptop.

  • M&A in Microsoft Channel: Progress Acquires Kemp

    Longtime Microsoft partner Progress Software is acquiring another Microsoft partner in Kemp Technologies.

  • The 2021 Microsoft Product Roadmap

    From Windows 10X to the next generation of Microsoft's application server products, here are the product milestones coming down the pipeline in 2021.

  • Microsoft Says System Center 2022 Will Arrive Early Next Year

    Microsoft is planning to release its new System Center product in the first quarter of 2022, with a private preview arriving within months.