Meanwhile, IBM is arguing that its new open source desktop is just the ticket
for this bad economy. Imagine my surprise when Microsoft publicized that one
of its customers claims open source is the one that chews up precious support
dollars. That's why Speedy Hire (the U.K. equivalent of Rent-a-Center), dumped
open source and paid for Office, SQL Server and Dynamics AX instead. The
company claims the move will save about a million-and-half dollars over the
The rationale is pretty compelling. Open source may be cheap, but the little
things -- different UI elements and incompatibilities -- are what rack up so
many help desk dollars. Make sense? If so (or if not), please reply to [email protected].
Posted by Doug Barney on December 08, 2008 at 11:53 AM
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