One provider of a key component of remote work is offering temporary free licenses for new customers as employers throughout the United States encourage their employees to stay home in an effort to slow the spread of the coronavirus.
Axcient, a provider of availability and security solutions sold through managed service providers, is making Anchor licenses free for new customers through June, meaning the offer could last for up to three months.
Anchor is Axcient's business-oriented cloud file storage solution. Data in the Anchor system is accessible without a VPN connection and includes continuous backup and support for point-in-time restore.
"Due to the coronavirus pandemic, businesses around the country are implementing a remote workforce, and MSPs are helping enable that transition," Axcient CEO David Bennett said in a statement Monday. "At Axcient, we want to do everything we can to support our partner community, especially during this time of crisis."
Posted by Scott Bekker on March 16, 2020 at 10:02 AM0 comments
To address public safety concerns over the coronavirus, Microsoft is turning its biggest developer conference of the year into an online event.
The company this week announced it is cancelling the in-person portion of Microsoft Build, which had been scheduled for May 19-21 in Seattle. There were about 6,000 attendees at the show in 2019, and Microsoft regularly uses the event to launch major products, services, features and initiatives.
By holding the event online, Microsoft is likely to still treat the event as a major venue for news.
"The safety of our community is a top priority. In light of the health safety recommendations for Washington State, we will deliver our annual Microsoft Build event for developers as a digital event, in lieu of an in-person event," a Microsoft spokesperson said in an e-mailed statement.
"We look forward to bringing together our community of developers in this new virtual format to learn, connect and code together. Stay tuned for more details to come."
The conference is one of dozens of technology events and countless other public events from parades to meetings to sports tournaments and professional sports seasons to be cancelled as cases of COVID-19 mount worldwide.
Keep up to date on all the Microsoft-related technology conferences with RCP's conference calendar.
Posted by Scott Bekker on March 13, 2020 at 2:43 PM0 comments
Microsoft has added a new office to the C-suite.
Eric Horvitz has been named Chief Scientific Officer, a new job title at Microsoft. The company has recently been expanding beyond its software legacy -- where artificial intelligence is a natural fit -- to more physical areas of science, such as quantum computing, health care and the new corporate initiative to become carbon negative.
"The focus of the chief scientist position is to provide cross-company leadership on advances and trends related to scientific matters and on important issues and opportunities rising at the intersection of science, technology and society," Horvitz said in a post on LinkedIn this week. "I'm looking forward to the chance to more deeply shape our company's activities, focus of attention, investments, and understandings of how today's efforts and near-term plans relate to trends -- and potential surprises -- on the horizon."
Horvitz said his office will focus on AI principles, applications and directions, as well as biology, medical informatics, physics, sustainability, economics, social sciences and behavioral sciences. Horvitz, who joined Microsoft in a research role in 1993, was most recently in charge of Microsoft Research Labs.
Peter Lee will take over the lab role in addition to his work as corporate vice president for Microsoft Healthcare, which may hint at more collaboration between Microsoft Research and the company's health care initiatives.
Posted by Scott Bekker on March 11, 2020 at 12:24 PM0 comments
Microsoft and an international consortium of partners this week launched a counterstrike against Necurs, a massive botnet that Microsoft had been observing and analyzing for nearly eight years.
Botnets are packs of hundreds, thousands or millions of PCs, sometimes called zombies, that have been infected with malware and are under the command and control of malicious actors. Think of your parents' under-patched and out-of-support Windows 7 computer infected with a Trojan that enlists that computer in various nefarious schemes. The zombie PC's owner may notice nothing at all, or sometimes suspect a decline in performance. According to Microsoft, Necurs has had a role in a lot of those nefarious schemes.
Believed to be controlled by criminals in Russia, the botnet is also thought to have been used directly by its owners, as well as rented out as a botnet-as-a-service for various online skullduggery. One of its highest-profile roles was aiding in distribution of the GameOver Zeus banking trojan.
In the years since it first came to the attention of security researchers in 2012, the network has infected as many as 9 million computers globally. It has left its nasty digital fingerprints on pump-and-dump stock scams, fake pharmaceutical spam, Russian dating scams, Internet-based computer attacks, credential theft schemes, data theft attempts, cryptomining and, of course, ransomware. While botnets can be a key component of distributed denial-of-service (DDoS) attacks and Necurs has DDoS capabilities, Microsoft says that particular use for the botnet has not been documented.
Detailing what a big deal Necurs represents is a blog post from BitSight, a cyber risk management platform provider that worked closely with Microsoft on the Necurs problem. "From 2016 to 2019, it was the most prominent method to deliver spam and malware by criminals and was responsible for 90% of the malware spread by email worldwide," BitSight alleged.
In a sign of the complexity and length of the effort against Necurs, BitSight and Microsoft have been collaborating since 2017 to understand technical aspects of the botnet. That effort included techniques such as reverse engineering, malware analysis, module updates, infection telemetry, command and control updates, and forensic analysis, BitSight said.
In parallel with the technical work, Microsoft coordinated an international campaign involving the courts, other tech companies, ISPs, domain registries, government computer emergency response teams and law enforcement.
To prepare for the operational phase, Microsoft on March 5 got an order from the U.S. District Court for the Eastern District of New York. That order allowed Microsoft to take over the systems inside the United States that are used by Necurs for malware distribution and computer infections.
Microsoft and its partners crafted a sophisticated response built on the technical specifics of the Necurs botnet. Having studied the algorithm that Necurs uses to generate new domains, Microsoft used its considerable technical resources to jump ahead of the botnet. "We were then able to accurately predict over six million unique domains that would be created in the next 25 months," wrote Tom Burt, Microsoft corporate vice president for customer security and trust, in a blog post.
The response then leveraged Microsoft's web of global relationships with partner companies worldwide. "Microsoft reported these domains to their respective registries in countries around the world so the websites can be blocked and thus prevented from becoming part of the Necurs infrastructure," Burt said.
The main counterstrike was launched Tuesday from what a detailed New York Times account described as an "eerily empty Microsoft campus" due to most workers having been ordered home to prevent the spread of the coronavirus.
"By taking control of existing websites and inhibiting the ability to register new ones, we have significantly disrupted the botnet," Burt said. "Microsoft is also taking the additional step of partnering with Internet Service Providers (ISPs) and others around the world to rid their customers' computers of malware associated with the Necurs botnet."
As a concrete step, Microsoft is pointing users to the Microsoft Safety Scanner to help wipe their computers of malware, including Necurs.
While the Necurs botnet was massive, and Microsoft's effort to attack it required substantial resources, Microsoft executives were resigned that any drops in spam, malware and cyberattacks would be temporary at best. In the NYT article, executives described the effort -- sadly and accurately -- as a game of whack-a-mole.
Posted by Scott Bekker on March 11, 2020 at 2:56 PM0 comments
Fears over the coronavirus and its effect on global supply chains will result in a leaner-than-expected year for the PC and smartphone markets, according to IDC.
The Framingham, Mass.-based research firm slashed forecasts last week for both PC shipments and smartphones. It now projects a 9 percent decline for the PC market in 2020, with total shipments reaching 374.2 million for the full year.
The big drops in shipments are expected in the first half of the year, with a decline of a little over 8 percent in Q1 and nearly 13 percent in Q2.
"We have already forgone nearly a month of production given the two-week extension to the Lunar New Year break and we expect the road to recovery for China's supply chain to be long with a slow trickle of labor back to factories in impacted provinces until May when the weather improves," said Linn Huang, an IDC research vice president, in a statement. "Many critical components such as panels, touch sensors, and printed circuit boards come out of these impacted regions, which will cause a supply crunch heading into Q2."
IDC's definition for PCs includes desktops, notebooks, workstations and tablets. Before the coronavirus appeared, IDC was already expecting a difficult year for PCs due to difficult comparisons against last year, when the Windows 7 replacement cycle boosted PC sales.
Also last week, IDC released revised forecasts for smartphone shipments in 2020. The firm had previously expected a better year for smartphones. Now, however, the supply chain issues along with potential drops in demand in the world's largest smartphone market of China due to prevalence of the coronavirus there are causing IDC to anticipate a decline of more than 2 percent in 2020. Shipment volumes are expected to reach around 1.3 billion units for the full year.
While IDC expects the PC market to work its way slowly out this slump, the firm is more bullish on the smartphone market, which should benefit from a 5G tailwind in 2021.
Posted by Scott Bekker on March 02, 2020 at 2:26 PM0 comments
Microsoft's third-quarter results will likely take a hit from the global coronavirus emergency and its impact on the supply chain, Microsoft warned investors this week.
The warning comes less than one month after Microsoft's Q2 earnings results, in which surprisingly strong demand for Windows, partly driven by end-of-support deadlines, helped the company exceed Wall Street expectations.
Even in its Q2 earnings call, however, Microsoft was already priming investors for a potential effect from the coronavirus, also known as COVID-19, which arose in Wuhan and has led to mass quarantines and industrial shutdowns in China. At the time, Microsoft provided what it called a wider-than-usual range of quarterly revenue guidance of $10.75 billion to $11.15 billion for the More Personal Computing segment, which includes Windows and Surface.
"Although we see strong Windows demand in line with our expectations, the supply chain is returning to normal operations at a slower pace than anticipated at the time of our Q2 earnings call," Microsoft said in its statement Wednesday. "As a result, for the third quarter of fiscal year 2020, we do not expect to meet our More Personal Computing segment guidance as Windows OEM and Surface are more negatively impacted than previously anticipated."
Microsoft did not provide a new range for the current quarter, which runs through the end of March. Revenues for other business units are not expected to be affected.
In the large stock market losses earlier in the week, Microsoft shares declined, but at a slightly lower rate. In extended trading after the announcement, Microsoft shares dropped a further 2%. Also following Microsoft's announcement, chipmaker Intel's shares declined about 1% and PC maker Dell's shares fell by about the same amount.
Posted by Scott Bekker on February 27, 2020 at 1:31 PM0 comments
The industrywide push in recent years toward encrypting Web traffic isn't just for good guys.
Encryption has always been neutral, as useful to bad actors for hiding nefarious activity as it is for legitimate users trying to protect their data from those trying to steal it.
New research from SophosLabs documents how widespread the use of HTTPS connections is becoming in malware circles, especially for communicating back to command-and-control servers (C2).
SophosLabs on Tuesday reported on a representative sampling of malware analyses the research team has conducted over the past six months.
"Out of all the malware that made some kind of network connection during their infection process, about 23% communicated over HTTPS, either to send or receive data from the C2, or during installation when they may use HTTPS to conceal the fact that they are retrieving malicious payloads or components," SophosLabs threat researcher Luca Nagy wrote in the blog post describing the research.
Not all types of malware communicate equally over TLS. Information-stealing trojans made up only 16 percent of the samples SophosLabs tested during the six-month period, but of those, 44 percent used TLS over standard HTTPS ports. Ransomware, which does its damage in other ways, was less likely to use encryption when calling home.
Sophos released the research Tuesday in conjunction with the launch of a new firewall, which features more advanced SSL inspection, including support for TLS 1.3 without requiring downgrading, new policy tools and performance improvements. More detail on XG Firewall v18 is available here.
Posted by Scott Bekker on February 18, 2020 at 2:29 PM0 comments
As Microsoft herds its collaboration users toward the Teams platform, Teams voice services have grown rapidly, as well. Even with the rapid gains, usage of voice services in Teams represents a tiny fraction of overall Teams adoption. That lag reflects the challenges unique to voice, from network optimization to working with carriers to requirements for provisioning users.
One early technology partner of Microsoft's on Teams voice is trying to spur voice adoption with a new partner program. NuWave Communications on Thursday launched a white-label program to help partners and resellers get customers into voice plans without the need to build up expertise on daunting voice technologies.
Las Vegas-based NuWave now offers the white-labeling of iPilot, which is the company's relatively new provisioning portal for Teams Direct Routing customers. The iPilot portal works with NuWave's Direct Routing calling plans.
Mark Bunnell, chief operating officer for NuWave, contends that the time is right for voice services through Microsoft. "When Office 365 is the center of your universe as a business, it's really easy to think about getting Teams voice and bringing it all together," Bunnell told me in an interview Thursday.
"Teams right now is equated to the gold rush. Like the gold rush, nobody brought clothes or food so they froze to death on the way up there."
Mark Bunnell, COO, NuWave
As they have with Lync, Skype and other Microsoft services, however, partners struggle with the leap from IT infrastructure to voice services.
"Teams right now is equated to the gold rush. Everyone is trying to get a piece, everyone is trying to turn on a Teams practice. Like the gold rush, nobody brought clothes or food so they froze to death on the way up there," Bunnell said of the rough experiences some customers and partners have had with voice services.
NuWave's approach stems from the company's 20-plus year history in SIP Trunking, hosted PBX, unified communication as a service (UCaaS) and related fields. "We've taken the extremely complex and we've made a turnkey solution that doesn't make [the partners] be technical," Bunnell said.
First, iPilot leverages NuWave's experience from several years of Teams voice deployments, covering migrations from Microsoft's older voice platforms or other sources and handling the PowerShell elements of provisioning users within a customer's Microsoft tenant. As the provider of the lines, the company also saves time in setting up proofs-of-concept from a process that can take several weeks in many cases to under an hour, Bunnell said.
After the set up, NuWave provides end-user training materials, such as user guides and videos, to get customers up to speed quickly. With the white-label program, partners have the ability to customize the pricing customers see and the phones they want to offer, he said.
"It really enables you to turn up a customer, get them fully trained and move on to the next one," Bunnell said.
Voice services aren't for every Office 365 partner. But for those looking for a way to spin up a quick, low-investment Teams voice practice, NuWave is saying the right things.
Posted by Scott Bekker on February 13, 2020 at 10:16 AM0 comments
One of the most engaging voices in the IT channel security community, Ian Thornton-Trump, is on the move. RCP caught up with Thornton-Trump last month just as he was getting started in a new role at Cyjax, an 8-year-old U.K.-based cyber threat intelligence provider.
Thornton-Trump joins Cyjax as chief information security officer. The dual role includes internal cybersecurity responsibilities along with helping the company prepare for an expansion into the U.S. channel. At the same time, Thornton-Trump is piloting a cyber threat intelligence workshop for CompTIA.
We talked to Thornton-Trump about why he thinks the moment is right for managed service providers (MSPs) to get involved in security threat intelligence. Edited excerpts of the conversation are below.
Two major security issues a few years ago got Thornton-Trump thinking seriously about security intelligence and the channel.
"I go back to really WannaCry and EternalBlue. The US-CERT and Microsoft made noises prior to that malware being weaponized. At that time it was about 58 days before the first impactful attacks happened from when Microsoft announced that there is a vulnerability in [its Server Message Block protocol], and they were pushing patches even for out-of-date operating systems. Now, the threat intelligence analysis of that is kind of, 'Holy crap, if Microsoft is going to support unsupported operating systems and issue and out-of-band patch for it, it must be super bad.'
"For whatever reason, I don't think people were paying attention. When you look at some of the big dogs out there, Maersk and Merck, the pharmaceutical company, that then got hit by NotPetya, which leveraged the same attack, essentially, as WannaCry, you kind of wonder if anybody was listening out there.
"So I felt like for the small/medium business practitioners and those MSPs that service them, no one was really providing good, credible intel to small and medium-sized business [SMB] customers about this stuff."
"Historically, cybersecurity practitioners and IT practitioners may be somewhat challenged in terms of business communication."
Ian Thornton-Trump, CISO, Cyjax
In the nearly three years since those attacks, Thornton-Trump believes government agencies in the United States and the United Kingdom have greatly improved their alerting and threat communications. Yet he also contends that MSPs and SMB IT pros need much more help.
"The importance of a government tool to tell you that you're vulnerable means rather than it being the security guy who's all concerned going to the business, it's literally the government telling you that you need to patch."
Thornton-Trump said he sees an opportunity for Cyjax, which offers threat intelligence and associated dashboards, to provide some of the data that will help MSPs make the business case for action.
"Historically, cybersecurity practitioners and IT practitioners may be somewhat challenged in terms of business communication. Having data from a third-party trusted source that says, 'Listen, we have X number of assets that are vulnerable to BlueKeep. We need to disrupt the business operations for a couple of hours to patch and update our infrastructure so that we're not victimized by a cybercrime attack, which in 90 percent of the cases for business today would be a very disruptive ransomware attack requiring weeks and unanticipated financial expenses.'
"We can we can go into boardrooms with our hair on fire. But if when we're challenged by the business to provide a true statement or understanding of the risk, a lot of it falls down because what the practitioners are not doing is coming armed to the fight with the return on investment or the stark warnings from government bodies, law enforcement bodies. I want to close that gap in the channel."
As Cyjax works on a channel program to adapt its cyber threat intelligence offerings to MSP technical and business requirements, Thornton-Trump says the sector has the potential to be a high-value, low-cost revenue opportunity for MSPs and IT service pros.
"I'm excited about the opportunity to take my original message of layered security and now turn it into a true proactive threat model -- modeling and risk management by using intelligence."
At the same time, Thornton-Trump is demonstrating a workshop/course on "Cyber Threat Intelligence" at the CompTIA conference in Manchester, England next month.
"The course is designed to help an MSP or an SMB build its own threat intelligence program using publicly available tools. My idea here is to equip businesses to get in front of cyber attacks, get meaningful data and make appropriate business decisions based on their threat model and their risk profile. I'm really passionate about that. I want to create more capacity."
Both efforts, building a channel program for Cyjax and developing the independent training, are coming at a key time for MSPs, in Thornton-Trump's estimation.
"This is coming at a moment where MSPs are waking up and finding many of their customers victimized by ransomware, which is potentially putting their livelihood at risk. I'm talking about the Cloud Hopper series of attacks, which has now been adapted by cybercriminals who are specifically targeting MSPs and IT service pros. So I think the time is right to get the upper hand and to get the opportunity to get in front of these attacks, and protect customers and ultimately protect the livelihood of businesses."
Posted by Scott Bekker on February 11, 2020 at 12:04 PM0 comments
Want to get your Microsoft partner company noticed in 2020? Submit your entry to be included in Redmond Channel Partner's RCP 350 list.
As in previous years, it's a qualitative list of the Microsoft solution provider companies that demonstrate a laser focus on Microsoft technology and a strong commitment to providing great value for their customers.
There are a few requirements -- companies that get listed must belong to the Microsoft Partner Network (MPN), must have major end-user service operations in the United States and should have at least one Microsoft gold competency.
Beyond that, the list is subjective. We're not just looking for the biggest companies or the broadest coverage of Microsoft technologies. Some winners are niche providers, focused on a sliver of the Microsoft stack. Others have a great local reputation. Still others are regular Microsoft regional award winners.
There are a few exciting differences in the list this year. For one, we're expanding from the previous 200 entries to 350. It will still be an elite few of the tens of thousands of Microsoft partners in the United States, but the list will be more comprehensive.
What is more important is where the list will appear. In its final form, the RCP 350 will be posted as a PDF on RCP's sister site, Redmond. Redmond is the premier site where C-level executives, IT decision makers and IT professionals go for their Microsoft infrastructure news and commentary. By appearing in the list on Redmond, your company will be in front of more potential customers interested in the types of expertise you have.
Selection for the list is a judgment made by our editors as a service to readers of RCP and Redmond. There is no cost for submissions or inclusion in the list. Results will be released in July 2020.
The survey is short. There are only 11 questions, including company basics and contact information. Revenues and employee headcount questions are optional. We recommend that you put your main effort into this question: "Briefly explain why the company belongs in the RCP 350." There is effectively no character limit for your answer, although we respectfully request that you keep it to fewer than 500 words for purposes of our sanity here at RCP.
Does your company have what it takes? Fill out the application here by April 3 to make sure you're considered.
Posted by Scott Bekker on February 04, 2020 at 1:58 PM0 comments
Surprisingly strong demand for Windows, partly driven by important end-of-support deadlines, was among the major factors helping Microsoft exceed Wall Street expectations for its most recent quarter.
Microsoft on Wednesday evening reported revenues of $36.9 billion and diluted earnings per share of $1.51, both well ahead of consensus analyst expectations. The earnings period covered Microsoft's second financial quarter, which spans the last three months of 2019. The usual growth sources, like Azure, Office 365, Dynamics and LinkedIn, all delivered in the quarter. But Windows, which has been more of a drag of late, was a standout in Q2.
It was the last full quarter before end-of-support deadlines hit on Jan. 14 for Windows 7, Windows Server 2008/R2 and Hyper-V Server 2008/R2.
Microsoft's overall business unit that includes Windows clients is More Personal Computing, and the sector outpaced the company's previous guidance. "Revenue was $13.2 billion, increasing 2% and 3% in constant currency, ahead of expectations as better-than-expected performance across our Windows businesses more than offset lower than expected search and Surface revenue," Microsoft CFO Amy Hood said during the earnings call with investors Wednesday.
The end-of-support effects were strong in the OEM Pro sector, which Hood said makes up roughly 40% of total Windows revenue. Those revenues, she said, "grew 26%, driven by continued momentum in advance of Windows 7 end of support and strong Windows 10 demand."
Windows Server 2008 end-of-support also contributed to overperformance in a different business unit, Intelligent Cloud. "Our on-premises server business grew 10% and 12% in constant currency with roughly four points of benefit from the end of support for Windows Server 2008," Hood said.
End of support was only one among several factors affecting the gains for Windows. On the PC side, market growth was stronger than Microsoft anticipated. It also benefited from comparisons to last year, when a chip shortage was inhibiting OEM partners' ability to ship PCs. Microsoft's More Personal Computing unit also benefitted from revenue growth in commercial products and cloud services, which includes Microsoft 365.
On the server side, Hood also credited some of the growth to Azure Hybrid Benefits, which allow Software Assurance customers to put Windows Server licenses into virtual machines on Azure at a reduced cost.
For the current financial quarter, Microsoft expects the support deadlines that just passed to provide a continuing boost to revenues.
"In Windows, overall, OEM revenue growth should be in the low to mid-single digits and continue to reflect healthy Windows 10 demand, end of support for Windows 7 and the supply chain's ability to meet demand," Hood said. "Growth in our on-premises server business should be high single digits, again driven by strong hybrid demand, as well as some continued benefit related to the end of support for Windows Server 2008."
One variable for Windows revenues in Q3 is a question mark for everyone -- the coronavirus outbreak, which has led to the quarantining of 16 cities in China and prompted Russia to begin closing its border with China.
Hood cited the "uncertainty related to the public health situation in China" as the reason Microsoft's guidance for next quarter in More Personal Computing covers a wider range of revenues than usual.
Posted by Scott Bekker on January 30, 2020 at 10:50 AM0 comments
Microsoft CEO Satya Nadella reaffirmed the company's central focus on developers in no uncertain terms this week.
Speaking to financial analysts on Wednesday during a wide-ranging investor call about Microsoft's second quarter earnings, Nadella said, "We want to build the best tool chain."
Then, he got into why:
The statement came in response to a question from Morgan Stanley equity analyst Keith Weiss about Nadella's views on Microsoft's progress with developers since the major GitHub acquisition in 2018.
"We're very excited about what's happening with the developer offering," Nadella said. "I think of what we are doing between Visual Studio and Azure DevOps and GitHub as effectively coming together as a compelling developer's SaaS solution in the same class as any other SaaS solution from Microsoft around productivity and communication."
Most of the talk out of Microsoft lately emphasizes Azure, cloud more generally or artificial intelligence. Nadella's comment to analysts, however, shows that he hasn't forgotten who must make the software giant's offerings work at an individual company level.
In fact, Nadella likes to point out that there are more software engineers/developers in the non-tech sector now than there are in the tech sector itself.
And while Weiss couched his question in the context of whether the developer tools give Azure a competitive advantage over Amazon Web Services and Google Cloud Platform, Nadella steered it back to Microsoft being focused on the needs of developers rather than a need to advance Microsoft platforms.
"We're not focused only on Azure. For developers who use our tool chain, they can target any cloud, any edge device. And so this is not a sort of means to some end; we've always been clear about it, it's an end to itself," Nadella said. "We want to stay true to that ethos of open source, GitHub, and do the best tools."
Now, before things sound too pie-in-the-sky, Nadella reassured the audience of investors that those developer tools as a SaaS business are high-margin for Microsoft and suggested that the tools are optimized for developers coding for the Microsoft ecosystem.
Nadella's profession of love for building tools for developers doesn't have the wild, enthusiastic energy of former CEO Steve Ballmer sweatily pointing and yelling "Developers! Developers! Developers! Developers!"
Yet Microsoft's third CEO's quiet, confident and understated delivery communicates an equally forceful commitment.
Posted by Scott Bekker on January 30, 2020 at 11:29 AM0 comments