News

Microsoft Partner Liquidware Offers an Alternative to Azure Monitor for WVD

• By Kurt Mackie
• April 23, 2021

Microsoft only recently released its Azure Monitor product to help organizations assess their Windows Virtual Desktop (WVD) environments, but partner Liquidware is touting a solution of its own as a cheaper and better alternative.

Using Azure Monitor, which Microsoft released last month, requires organizations to dive into some potentially thorny details, such as setting up log data storage and understanding Azure Monitor's component-use structure and pricing model. The Azure-based management portal for WVD is also late on the scene, given that the WVD service, which runs from Microsoft's datacenters, was commercially released in September 2019.

Meanwhile, Chicago-based Liquidware has long offered its Stratusphere UX user experience monitoring and diagnostics solution. Stratusphere UX provides support for WVD assessment, design, monitoring and diagnostics.

Liquidware also participates as an Azure Migrate Program partner to help jumpstart organizations getting started with WVD. "Our Azure Migrate Program arrangement with Microsoft enables customers with licenses of Stratusphere UX and our entire Adaptive Workspace Management suite. The purpose of the program is to equip enterprises considering Microsoft WVD with licenses to get them started on their path to adoption of WVD," said Jason E. Smith, vice president of products at Liquidware.

I recently spoke with Smith about the state of WVD monitoring. Liquidware is a pioneer in virtual desktop infrastructure (VDI) solutions, and also counts Citrix and VMware as partners. Smith offered some perspective for organizations working with WVD or considering it. Organizations may do native WVD provisioning, or work with Citrix or VMware, but Liquidware has been around since 2009 offering VDI solutions for all sort sorts of Windows workloads, and even Linux workloads.

WVD and the Cloud Mystery
In essence, things that run on Azure are running on someone else's computer. Microsoft's WVD service runs on Azure virtual machines that are hosted by Microsoft in its datacenters. One of the basic issues for organizations wanting to use the WVD service is simply how to monitor it.

"When you enter into this new brave new world of hosting desktops in the cloud on Azure, there's a question about what is here in my environment and what's in-between, with all of the connections," Smith said. "You will want to drill down and do inventory. There are questions about what's in your datacenter and how well it's performing. Accountability is a consideration, such as service-level agreement (SLA) assurances, especially if you're doing this as a partner. And that's where the need for monitoring really is mandated. Any enterprise is going to want to know what that is."

Azure Monitor gives organizations insights into the use of Azure resources, but its use also delivers surprises.

"I can tell you what our customers are telling us," Smith explained. "They're telling us that they tried Azure Monitor, and that the storage format may not be as efficient as Stratusphere UX yet. This may cause monitoring costs to rack up really, really quickly."

Monitoring WVD Clients
Smith noted there are differences between using Azure Monitor to track Azure services and using it to track WVD clients.

"Azure Monitor was first developed to help you monitor resources in Azure cloud, especially servers," he noted. "Desktops are very different, and Microsoft is only starting to monitor them with Azure Monitor."

In contrast to using Liquidware's Stratusphere UX, Azure Monitor users will need to figure out what to monitor for their WVD instances, Smith contended.

"The other thing that's unique with Azure Monitor is that you'll need to know what you're looking for, even in the desktop," he said. "That's a big difference in comparison with Stratusphere UX, which has been doing this sort of thing since 2009. We have a turnkey virtual appliance that's based on Linux, and it can be hosted on Azure. The setup of Stratusphere UX literally takes as little as 15 minutes -- and then you roll out a few agents on to the endpoint that you want to monitor, and they start reporting back right away. Our efficient database stores historical and near-real-time data cost effectively. The storage may not be even one-tenth of the cost of Azure Monitor storage."

Stratusphere UX users get "turnkey desktop-centric reports," Smith explained.

"You simply click on them and then you can drill down deeper, and they will tell you things like the overall user experience," he said. "They will tell you about the connectivity of the desktop. They'll tell you about your Wi-Fi access points, if people are working from home, and how strong their connection is, and how far they are from the endpoint. They'll tell you about the input and output associated with a desktop, or even an individual application, that may be causing a detrimental user experience. Our solution is very efficient in the way that it stores data on Azure, and it's very cost effective."