News

Microsoft Rolls Exchange Labs Into Live@edu

Microsoft's suite of online tools focused on education has been expanded to include a "hosted" Exchange service with prototype features not yet available to the public.

• By David Nagel
• May 27, 2008

Anna Kinney, group product manager for Microsoft Live@edu, told us, "Students are coming to universities with more technology background and experience than ever before. And what I'm hearing from [campus] IT administrators I've talked to is that they are continuing to look for more and more ways they can meet students where they are with their level of sophistication -- online services, virtual collaboration spaces, online storage -- and Microsoft Live@edu brings that capability to campuses in a very quick and seamless way."

Live@edu is Microsoft's portal, communications, and collaboration suite for education that launched back in March 2005. It incorporates Office Live Workspace, a Web-based feature of Microsoft Office that allows for collaboration and sharing of documents. It also provides hosted personal storage and e-mail services. With the addition of Exchange Labs, Live@edu now offers two e-mail options: the 5 GB Hotmail-based accounts that were previously available plus the new Exchange Labs inbox, with 10 GB of e-mail storage, which is available for students, alumni, and others.

Microsoft told us that it's been quietly making the Exchange Labs service available to Live@edu users since December as a sort of semi-private, limited pilot but is only now committing to keeping Exchange Labs as an ongoing piece of technology available to Live@edu members. (Several thousand campuses around the world have signed up for Live@edu, but only a small percentage tested the Exchange Labs features through Live@edu during the quiet period between December and now.)

We spoke with Bruce Gabrielle, senior product manager for Microsoft Live@edu, who explained Exchange Labs and the reasons for rolling it into Live@edu.

"Exchange Labs is not hosted Exchange, but it's kind of like that. It's an R&D environment where we are testing new e-mail features for future versions of Exchange. And so basically we have our hosted Exchange 2007 environment, but we have additional features that are not available in Exchange 2007," he said. "We wanted to have customers to help us test these new features, and we found that universities were very willing and very excited to help us test these features and give them to their students. So Exchange Labs became a kind of quiet part of Live@edu. We didn't...broadcast it widely because we didn't know if it was going to remain a part of Live@edu or if it was more like kind of a temporary addition to Live@edu. But we've had such fantastic feedback to offering free hosted Exchange -- essentially hosted Exchange Labs -- to students and alumni that we've now made a decision here at Microsoft to add it permanently to the Live@edu suite."

(Although Live@edu's focus is on higher education, it's also available to K-12 schools.)

So how is Exchange Labs different from the Hotmail service also provided through Live@edu? In addition to the expanded e-mail storage (10 GB), it also provides:

• Support for attachments up to 20 MB;
• Access to e-mail, contacts, and calendar from Outlook and Outlook Web Access;
• Support for Web-enabled mobile phones;
• Message tracking (i.e., to determine whether a given message was delivered);
• Content filtering (in addition to spam filtering);
• Custom branding for the inbox with a school's logo and theme;
• School e-mail addresses for graduates;
• Global address lists;
• Shared calendars; and
• Support for the creation of distribution lists, with the ability to limit who can post to that list.

Exchange Labs is not a replacement for the Windows Live Hotmail service; that continues to be a part of Live@edu.

For channel and technology partners, Gabrielle explained, the new service affords a few different opportunities. These include providing help with e-mail migration and deployment of the service (although it can be deployed by institutions without any additional help).

"It's easy to deploy without any kind of partner help at all. But for larger institutions who want to do...deeper integration," he said, "partners [will be able to help with that]. There's also partner opportunities [in the area of] integrating with the Live@edu APIs."

These include things such as calendaring and distribution lists, integrating the service with student information systems and tying features in with other Web applications.

"So we definitely have partners who are looking at us and saying, 'We're developing he next version of our product; tell us about your API. Tell us how we can integrate and make our product work well with Live@edu,'" Gabrielle said.

In related news, Microsoft said it will be hosting Live@edu World, a conference for Live@edu members, at its Redmond campus June 23 through 24. Further information about that event can be found here.