Microsoft's ModernBiz global marketing campaign aimed at small and mid-sized businesses (SMBs) is gaining traction -- and just getting started.
If your business serves SMBs, this is a tremendous opportunity to roll out marketing activities of your own that build on Microsoft's momentum. By aligning with the ModernBiz messaging, you reinforce your partner status with prospects and, as an added benefit, you can use content that you don't have to create from scratch.
"We've tried to make it easier for partners to have a single campaign to execute while we are driving demand generation around the world with ModernBiz," explained Cheryl Kelly, general manager of SMB marketing at Microsoft. "It's a great opportunity for partners to piggyback on what we are doing."
Microsoft's multimillion-dollar demand-generation investment for ModernBiz will focus on the digital world with banner ads, videos and viral promotions all focused around the "For Your Business" campaign hub.
"We're already starting to see good results," Kelly added. "We've had over a million responses during the first four weeks of the campaign."
Build Your Distinct Messaging
To build your campaigns, there are Microsoft Ready-to-Go (RtG) resources that you can tap and tons of additional content on the For Your Business site. It is worth paying particular attention to the content on the For Your Business site. Microsoft has done an excellent job of writing content that is business problem-focused instead of product-focused.
The ModernBiz messaging supports four primary business needs of SMBs:
- Business anywhere
- Growing efficiently
- Safeguarding your business
- Connecting with customers
As you build your own messaging and campaigns, add your own experience to the topics you cover. The message will be more effective if you address a specific challenge of your target audience. If you focus on a vertical, combine the RtG content with your own industry message.
Instead of trying to touch on all four topics in any of your own marketing, focus on one benefit at a time. Send four e-mails, each covering one topic, instead of one e-mail with all four. In the campaign materials on Ready-to-Go, there are copy blocks that expand on each point.
Choose Your Tactics
There is no right or wrong here -- just be consistent and follow through. Seminars, webinars, e-mails, inbound marketing and social networking are all viable alternatives. A few ideas:
- Hold a series of seminars, focusing on one of the four benefits at each session. The full ModernBiz Thru Partner deck of 59 slides is too much to show at a single sitting and was certainly meant to be split up. Add some real-life experience by asking a customer to speak about how you helped them solve a problem.
- Write a series of posts for your company blog and promote them through your monthly newsletter and on social sites like LinkedIn. Use the whitepaper, infographic and video as additional calls to action in your newsletter.
- Create an e-book by combining text from the RtG copy blocks with a high-level description of projects that you have completed for your clients. No need to include names -- just explain the service you delivered and the benefits the customer received. Providing a real-world example helps prospects see themselves and imagine what the solution would mean to them.
Update Your Pinpoint Profile
Front and center on many of the pages within the For Your Business hub is a "Talk to a Microsoft Certified Partner" button that prompts for a location-based search of the Microsoft Pinpoint directory -- a great reason to update your Pinpoint profile. If you need some guidance on how to update your profile, check out this advice from other partners.
One of the biggest benefits of being a Microsoft partner is the validation that comes with your association with the software leader. With ModernBiz, Microsoft is giving you the tools and the opportunity to clearly show prospects and customers your alignment. There has rarely, if ever, been a better time to build on a global Microsoft marketing initiative. Let your SMB prospects and customers know what a ModernBiz looks like.
How are you going to build on ModernBiz? Add a comment below or send me an e-mail and let's share the knowledge.
Posted by Barb Levisay on October 22, 2014 at 3:40 PM0 comments
At a recent networking event in Charlottesville, Va., a panel of business owners talked about their challenges with technology. During the presentation, one of the panelists said, "Every business today is a technology business." That simple statement should be at the core of your marketing, sales and service.
Until recently, businesses used technology primarily to record transactions and report the past. Not anymore. To stay relevant, every business needs to figure out how technology moves them forward and helps them engage at a deeper level with their customers -- which is exactly where technology providers can build their value.
The challenge for many organizations, especially small businesses, is that they hear about the latest technology but can't translate how it could affect their operations. Then, when they are looking for solutions to specific challenges, they don't know the name of the technology that will help them. That means Web site text focused on the features of SharePoint or the cost savings from managed services aren't connecting with them at either level.
Align Your Message to Business Issues that Technology Solves
Helping your prospects and customers understand that you can help them translate technology into opportunity requires a different type of messaging. Instead of talking about the device, software or service that you support, take your customer's perspective:
- The HVAC company doesn't know they need to support tablets, but they want to make their employees more efficient and create a better customer experience in the field.
- The retailer doesn't know they need e-commerce integration, but they want to reach more customers through multiple channels.
- The distributor doesn't know they need a backup system, but they want to make sure that they can keep the business going if the building is flooded.
As a resource to help you transform your marketing messages, the ModernBiz campaign on Microsoft's Ready-to-Go marketing site is a start. Microsoft still seems to be struggling to fully let go of the product message, but there is some good material. You'll be more effective by adding your knowledge of the challenges of your target industry.
The Resurgence of the Free Consultation
There was a time when free consultations were the marketing staple: "Give us an hour and we'll provide a free network analysis to show you how to save money." Perhaps it's time to bring the consultation back: "Give us a morning and we'll show you how to engage with your customers at a deeper level."
The Microsoft Experience Center (MEC) program is a great foundation to bring technology alive for your clients. As we've covered before, these hands-on sessions are a powerful way to give customers a glimpse into what their businesses could look like.
Partners have never had a better opportunity to become more than a technology provider for customers. Every business owner knows that they must use technology to better engage with their customers, employees and vendors. Many of them simply don't know where to start. Change your messaging to show them that you can lead the way.
How are you helping your customers evolve through technology? Add a comment below or send me an e-mail and let's share the knowledge.
Posted by Barb Levisay on October 09, 2014 at 8:48 AM0 comments
Every startup faces the challenges of having too much to do and too little time to do it. Balancing customer-service delivery with business development in the early stages is especially tough.
But Nikkia Carter, CEO and owner of Carter-McGowan Services LLC, makes the time to not only build the business but to advocate for others, as well.
Partnering Connections Through IAMCP
Carter serves on the board of directors for the Washington, D.C., chapter of the International Association of Microsoft Channel Partners (IAMCP) as the advocacy chair. She recently launched the D.C. Women in Technology (WIT) community, a subgroup of the IAMCP.
"One of the best ways to grow your business is through networking. The IAMCP meetings expose you to a lot of people in your partner community," Carter said. "As those people get to know you, they are more likely to remember you when they need help. When those partners get flooded with work, they will call you to help out."
Through her connections at the IAMCP, Carter has built several working relationships with partners in the Mid-Atlantic region. With each of those partners, Carter has found a complementary service relationship. She provides SharePoint, InfoPath and Office 365 development and training expertise to augment their services and then enlists their help when her clients need their specialties.
"I fill in gaps for them and vice versa. We complement each other's businesses," Carter explained.
Becoming involved locally leads to larger circles of relationships, according to Carter. While attending her first Microsoft Worldwide Partner Conference (WPC) in 2013, IAMCP associates helped Carter expand her connections both inside and outside of Microsoft. This year at WPC, Carter was able to pay it forward by introducing new members to her connections.
Multiple Channels To Stay Informed and Build Community Ties
In addition to the IAMCP, Carter is active on social media, following the #msuspartner, #mspartner and #WPC14 Twitter tags, among others, to stay current and support the greater partner community. Participating in U.S. Partner Yammer Community and virtual communities helps catch opportunities in the information overload of Microsoft.
"Microsoft is so vast that it's easy to miss important announcements," Carter said. "The Yammer groups share information that, when you catch it early, can be gold."
A recent example was finding out about a special "Office Hours" event focused on Microsoft's FastTrack. The session included a presentation, followed by a Q&A segment that gave partners a unique opportunity to get specific questions answered.
Carter actively participates in the real-world SharePoint community, her technical specialty. Through SharePoint Saturday speaking engagements and sponsoring SharePoint Users Groups, Carter keeps those connections fresh and growing. She's currently working with Microsoft employees to create a Mobile First, Cloud First user group in D.C.
Carter also extends her community involvement into her passion for teaching technology to children, especially girls and the disadvantaged. She works with Microsoft and other partners to participate in community tech advocacy whenever time will allow.
Through all of this involvement, Carter admits that the balance is challenging. Downtime is important to family and for personal well-being. But the time investment has paid off, as Carter is looking to hire a first employee to help her handle the rising volume of work. While there is no doubt that getting started as a Microsoft partner is overwhelming, Carter is proof that immersing yourself in the community can build the foundation for growth.
How are you taking on the challenge of building your business? Add a comment below or send me a note and let's share the knowledge.
Posted by Barb Levisay on September 24, 2014 at 10:53 AM0 comments
Microsoft has long beaten the drum for partner specialization, and the cloud is amplifying the call further. Partners that pursue a vertical market strategy consistently report higher sales win ratios of opportunities within their specialty.
With all the pressure and evidence, it's surprising that most partners still don't have a strong industry focus. One hesitation is the concern that there will be missed horizontal opportunities if you focus on one industry. But industry focus doesn't mean that you have to stop horizontal marketing. They are two separate approaches. You can continue your horizontal marketing -- just carve out a segment of your prospect base that fits your industry criteria.
A Systematic Approach to Industry Specialization
While there is no magic formula, by taking a systematic approach, you can build your reputation to become an industry specialist. It takes commitment across the company because it will affect every aspect of the business. Identify a committee to work through these steps and hold them accountable for reporting on progress.
- Choose the industry, and be as specific as possible. While that may sound obvious, it seems to be the biggest stumbling block for partners. There are countless technology providers who claim to be "Distribution" or "Retail" industry leaders. Find a smaller pond to fish in with a more specific definition. For example, "Food and Beverage Distributors" or "Sporting Goods Retailers."
- Tap into your internal resources. You will be much more successful in the long run if you have employees who are genuinely interested in the industry you target. Do you have employees who already participate in industry professional groups? What kind of projects really get the team fired up?
- Do your research. You likely already have some insight into the industry you choose to pursue, but you need to do your research. At a minimum, buy the First Research report or other current market research that is available. Find and follow all of the professional Web sites that serve the industry. Identify someone to monitor these regularly to get to know the hot topics, as well as industry leaders and social influencers.
- Define your value proposition and solution set. To be successful in sales and marketing, you need to have a very specific value proposition. What problem does the client have and how are you going to solve it? Identify the components of the solution set and define the entire set in terms of the benefits to clients. Validate with current customers in the industry. Ask them if they think your value proposition is compelling.
- Build specific content. Create a Web site that is specific to the industry. It doesn't have to be a complex site, keep it simple and direct. If you have the resources, start a blog and update it often. Make sure all content, including Web text, collateral, e-mails, e-books -- whatever you create -- directly supports your value proposition.
- Participate in the community. Immerse yourself in the industry's professional community, both virtually and in person. Join the professional association Web sites and LinkedIn groups that serve the industry. Follow the common industry hashtags on Twitter. Listen and learn before you start to participate. Attend industry events to meet people face to face. Seek meetings with the industry influencers that you have identified to see if there is a way you can work together.
There are good reasons that many partners can attest to for taking a vertical approach to sales and marketing. Win ratios, project size, referrals are all likely to increase when you build your reputation in an industry. Be systematic, genuine and looking for ways to give back the community so that everyone is more successful.
How are you approaching vertical markets? Add a comment below or send me a note and let's share the knowledge.
Posted by Barb Levisay on September 18, 2014 at 9:13 AM0 comments
Business models are changing and most partners are expanding the number of services that they offer to customers. Unfortunately, your customers don't clairvoyantly know when you add a new service line, like backup and disaster recovery or business intelligence. You need to tell them -- which requires marketing.
Fortunately, it's the easy kind of marketing. Your customers know you and will be open to hearing from you. Their contact information is already in your CRM system. There's nothing to hold you back. Here are some ideas to kick off your existing-customer marketing program.
1. Monthly Newsletter
Sending a monthly educational update to your customers is undoubtedly the single most effective marketing tactic you can use to build deeper relationships with them. Through a monthly newsletter, you can provide valuable updates that demonstrate your knowledge and tell them about the benefits of the new services that you offer.
Find relevant, interesting material to share in every issue so that your customers look forward to opening and reading the email. There is plenty of great content that you can tap into, including:
- Microsoft's Ready-to-Go marketing site, which has tons of content -- some obvious, some not.
- Vendor and ISV blogs that you can link to.
- Contributions from customers or complementary businesses that are creating content. They will appreciate the additional exposure.
2. Educational Events
Nothing replaces talking to your customers face to face. Topics should be business problem-focused, not product-focused, to appeal to a broad audience. There is no reason that you can't hold a combined event for new and existing customers. A few ideas to help you build an appealing event:
- Organize a panel of local business leaders to discuss how they are handling a common challenge.
- Invite a topical expert or university professor to address the future of business.
- Partner with complementary service providers or businesses to help build out content.
3. Business-Planning Sessions
If you would like to make the transition from vendor to business partner, you need to understand where your customers are headed and help them get there. Make a list of the customers that you think have the greatest growth potential and request a meeting to discuss their growth and technology plans. You can add value by advising them on the best technology to support their growth.
The business review should be all about your customer's business, not a sales pitch. Ask questions about their plans and challenges. Listen and prepare recommendations based on their needs.
4. Networking Events
Many of your customers face shared challenges. You can position yourself as an advocate by sponsoring regular networking events that bring your customers, and potential customers, together. Networking events can be as simple as get-togethers at the local sports bar every month. Tip: Make it the same day each month, like the second Tuesday, so that it's easy for people to remember.
A side benefit of networking events is that you get regular updates on the challenges that your customers are facing. By finding solutions, you can expand service offerings to meet their needs.
5. Customer Portal
You may already have a support portal for your customers. Take it a step further and make your Web site a central hub of information. You'll need active engagement from your employees to monitor and interact with customers to keep them coming back. Some of the ways you can build engagement include:
- A forum where customers can share problems and ideas.
- Frequently asked questions maintained with current answers.
- A local resource page with trusted business partners you can recommend to customers.
A key ingredient to your success in expanding service offerings is to educate your current customers. Regular marketing programs that connect you to customers will build deeper, more profitable relationships. Most of your customers will be happy to hear from you. Just try it!
How are you building relationships and sales to existing customers? Add a comment below or send me a note and let's share the knowledge.
Posted by Barb Levisay on September 02, 2014 at 11:29 AM0 comments
A new section on the Microsoft Ready-to-Go (RtG) marketing site rounds out an impressive set of resources for Microsoft partners. The Marketing Best Practices portal takes away the last excuse that partners had left for not making a full commitment to marketing. Campaigns, sales tools, Web content and event management resources now combined with guidance on how to use them -- that should do it.
"We heard from the partners that while they appreciate the RtG resources, they wanted to know how they could market better. They were looking for some education to help them use those RtG resources more effectively," explained Karey Bakker, content manager of U.S. SMB Marketing for Microsoft. "We had been doing marketing training webinars, but wanted to make it really visually appealing and available on demand."
Sound, Practical Marketing Advice
The Marketing Best Practices section of RtG includes training videos and supporting resources, plus links to outside sources of marketing information. Your first stop on the page should be the videos. Short and to the point, the videos deliver sound, realistic marketing guidance on the foundational elements of an effective marketing program, including:
- marketing planning and ROI
- digital marketing
- SEO and SEM
- event marketing
- social marketing and blogging
- nurture marketing
Supporting each of the video topics are "Getting Started" guides that provide examples and step-by-step recommendations. For example, the Event Getting Started guide includes a timeline of all the tasks that will make your event more successful. That's a very practical tool for a partner holding its first event.
Further down the best practices page, there's a list of marketing-related articles and blogs. The RtG team promises to regularly update that list with new material relevant to partner interests.
Something for Every Level of Marketer
The best practices hub is a particularly great resource for marketers who are new to the channel or just getting started. Between the campaigns, Web content and best practices, RtG provides a strong foundation for an effective marketing program. But even the most seasoned marketer can benefit from watching the videos and checking out the guides and resources. They're bound to remind you of something you were meaning to tackle or spark a new idea.
"We understand that there are a lot of different types of marketers in the channel. The owner that works on it after hours, the dedicated marketing person, as well as sales reps working on their own," Bakker said. "We wanted to make it easy and valuable for each of them."
Bakker promises that this is just the beginning and that content will be expanded with regular updates.
Microsoft has made huge strides in the past couple of years with the RtG marketing resources for partners. There's simply no excuse left. The content, tools and guidance to establish a consistent, professional marketing program are all there. Making it happen is up to you.
Have you executed a great campaign using RtG materials? Add a comment below or send me a note and let's share the knowledge.
Posted by Barb Levisay on August 13, 2014 at 4:35 PM0 comments
Some partners just get it. They understand that combining forces with complementary partners will make them more successful.
One such partner is Bishop Technologies. Tapping the strengths of four other companies, Bishop recently organized and executed a marketing campaign that added at least 30 highly qualified leads to the Office 365 migration pipeline.
A Well-Defined, Targeted Campaign
Spearheaded by Tina Sieben, Bishop's VP of marketing, the marketing campaign offered a complete solution to companies facing end-of-life support for a discontinued e-mail archive solution. Leveraging existing partner relationships and recommendations from Microsoft, Sieben assembled the group of partners that could provide customers with an easy migration path from their legacy archive to Office 365.
The marketing campaign partnership included:
- Bishop, which provided the value-added reseller and migration services.
- Archive360, the ISV and developer of the Archive 2-Anywhere migration tool that Bishop used for the migration process. Archive360 also provided the list of customers using the legacy archive software.
- Project Leadership Associates (PLA), an Office 365 deployment partner that could provide implementation services beyond the archive migration.
- Microsoft, which provided marketing and messaging recommendations and support.
- FishNet Marketing, a telemarketing firm engaged to call and qualify prospects.
In preparation for the telemarketing campaign, Sieben coordinated with partners through weekly calls to define the messaging and call management. FishNet was chosen as the telemarketing vendor based on its experience with Microsoft solutions.
FishNet telemarketers called the legacy archive customers to determine if they were still using the solution and what their plans were to migrate before support ended in 2015. The goal of the telemarketers was to set up an appointment for a Bishop consultant to speak with a migration decision maker.
"We launched the campaign in May and it ran through early June," Sieben said. "We generated 30 appointment leads and have seven solid opportunities. This was a 'pilot' test limited to Microsoft's Central Region states, with very good potential to expand the program to the remaining regions."
This campaign could be a poster child for one of Microsoft's prime directives for partners, driving consumption of Office 365.
"The archive is a roadblock to adoption of Office 365. By moving data into Exchange Online, users have to go to Office 365 to access their archived e-mails," explained Dan Langille, VP of business development at Bishop. "We built an ecosystem of partners where we each do what we do best. We are focused on the archive migration. The ISV, Archive360, with the migration software. And FishNet Marketing is the expert on knocking on the doors of those companies we know have end-of-life archives."
A Proactive Approach to Results
Defining how leads and opportunities are going to be handled is a key to success in any shared marketing program. Since Partner of Record assignments can get complicated, Sieben plotted out the scenarios and ownership.
Just like in client projects, setting expectations upfront lays the foundation for an amicable long-term relationship. By proactively defining roles and outcomes, you can avoid any misunderstandings about account management after the leads start coming in.
Sieben also provided a performance results recap to all of the players. With measurable results and a solid pipeline, the partnership can take on the next marketing campaign with confidence.
P2P relationships take time and effort, but the rewards can be well worth the investment. Offering complete solutions to customers through complementary partnerships opens opportunities in markets you may not be able to capture alone.
How have you made joint marketing programs work? Add a comment below or send me an e-mail and let's share the knowledge.
Posted by Barb Levisay on July 31, 2014 at 9:23 AM0 comments
What if you had an easy way to explain what your company does and how awesome it is to work for you? Not with dry, technical job descriptions, but with real people explaining what it is like to work for a Microsoft partner.
A new e-book, specifically written to help Microsoft partners' recruiting efforts, profiles young women, each working in a different role for a Microsoft partner. Titled "12 Amazing Tech Jobs and the Women Who Rock Them: Imagine What You Can Do," this e-book aims to educate and inspire the young people you want to recruit. The e-book and supporting promotional materials are located here on Microsoft's Ready-to-Go marketing site.
Written To Help Partners Fill the Talent Gap
Across the board, partners cite recruitment of qualified candidates as a top challenge to business growth. The e-book was written to help you educate and excite young people about the broad range of opportunities available with technology services providers. Though aimed at young women, the 36-page e-book is as relevant for boys as it is for girls -- and even for adults who have always been curious about technology companies. Glossaries throughout the text explain common business terms and acronyms.
Resources To Help You Promote the E-Book
An infographic, Web banners and sample content are available to promote the e-book on your Web site and in your community. Recommendations and the content to support promotion of the e-book include:
- Post the e-book and infographic to your Web site using the provided Web banners.
- Post the blog about the e-book on your Web site.
- Send the press release to local papers and your Chamber of Commerce.
- Send the e-mail to local educational leaders, including high schools, colleges and private institutions.
- Use social media to further promote the e-book in your community.
An excellent resource for students, teachers, guidance counselors and parents, "12 Amazing Tech Jobs and the Women Who Rock Them" also provides a concise, easy-to-understand overview of the technology services sector. Explanations of the channel, different types of partners and how the cloud has changed the industry help young people understand our industry.
The Women Who Rock
While the women featured in the e-book are most definitely amazing, they are not unusual. They were chosen to represent the diversity and character of all the women in the partner channel.
To help young readers imagine what it is like to work in the channel, each woman describes what she does, how she came to be in her role and her job's impact on her life. Roles include Project Coordinator, Product Evangelist, Customer Sales Manager, Channel Manager, Solution Architect, Remote Support Manager, SharePoint Consultant, Business Analyst, Recruiting Specialist, Sales/Marketing Manager, Developer and CEO. An introduction from Jenni Flinders, Microsoft's vice president of partner strategy and programs, and a close from Jacky Wright, Microsoft's vice president of strategic enterprise IT services, provide additional advice and insight.
An interesting aspect of the profiles is that nine of the 12 women had no intention of going into a technical field. One way or another, they discovered an opportunity to challenge themselves and work in a field that was a bit intimidating. Quotes from each reflect the insecurities that most young women face when considering a male-dominated industry.
Help Your Community, Help Your Business
The e-book is a great opportunity for you to share a resource that will help your community, as well as your business. You can demonstrate thought leadership on the timely topic of women in technology by promoting this educational resource in your community. Download the e-book today and share.
How will you use the e-book? Add a comment below or send me a note and let's share the knowledge.
Posted by Barb Levisay on July 16, 2014 at 8:06 AM0 comments
Whether you are considering sponsoring a local charity fundraiser or a trade show premium, you can get more value from the money spent with a bit of planning. Before you write the check, consider how you can turn the investment into a win-win for your organization, as well as for the event attendees.
Charity Events for Team-Building
Supporting community events not only gives back to the community but can also provide a great way to do team building with a purpose. Take your charity sponsorship to the next level by promoting active volunteer participation with your employees. Your employees lead busy lives and while they may want to support charity events, they may find it hard to make the time. A few considerations:
- Choose an event that happens during your slow season.
- Let your employees participate in choosing the event to support.
- Be ready to lead by example and commit your own time.
Thought Leadership for the Community
When it comes your turn to sponsor the local Chamber of Commerce meeting, take the opportunity to do more than stand up and take a bow. Work with the organizers to demonstrate your commitment to technology thought leadership. A few ideas include:
- Present a scholarship to a student or fund a classroom technology upgrade.
- Invite a Microsoft speaker to talk about the future of technology in business.
- If you have the opportunity to make a presentation, profile a local business or charity technology project you have completed.
Promote Reseller Events
ISVs are often asked to sponsor customer events held by resellers. These meetings can be a valuable chance to connect directly with shared customers, or they can be a monumental waste of time as you address an empty conference room. To make sure it is worth your time, help the reseller attract more customers with:
- A newsletter article or blog post giving real examples of how customers benefit by coming to an event like this.
- A raffle that the reseller can promote to attract more attendees. Coordinate with other ISVs to make it an even more valuable prize.
- An offer to help with promotion, like blog posts on your Web site or sending out invitations to prospects in the area.
Trade Show Premiums that Work
In addition to the booth, there are often opportunities to sponsor additional events at your industry trade shows. Before you agree to participate in any tradeshow premiums, find out exactly what you get for the money. Will you get access to attendee e-mails? Will they include your name on promotional e-mails?
Instead of hoping that attendees will remember your name from the lanyard, find an active way to connect with your audience. A few ideas include:
- Sponsor a before- or after-hour event that gives you a chance to interact with attendees. Take as many of your employees as allowed to maximize your connections.
- Offer to provide a free training class in a new technology.
- Use social media to promote premium activities you sponsor.
Sponsorships are a great way to increase your exposure in the community and in your profession. Don't just write the check and forget it. Actively participate to connect with more people and make for a more memorable event.
How have you gotten more mileage from a sponsorship? Add a comment below or send me an e-mail and let's share the knowledge.
Posted by Barb Levisay on June 25, 2014 at 9:25 AM0 comments
Have you updated your Pinpoint profile lately? The Microsoft online partner directory and associated product, MarketPlaces, provide exposure to the millions of visitors doing product research on the Microsoft business sites. To make the most of that opportunity, find some time soon to update your profile applying best practices from experts.
Advice from the Trenches
Anya Ciecierski, co-founder of the ERP SoftwareBlog and other Microsoft partner group blogs, recently shared some of her top suggestions for Pinpoint profiles.
"The biggest problem that I see with partners is that they filled out their profile years ago and they've become very out of date," Ciecierski said. "It's very important that you update profiles to reflect services associated with the most recent version of the software. Apparently, searches only deliver results based on the latest version of software."
"Customer reviews are also very important. Microsoft makes it very clear that reviews play a vital role in Pinpoint search rankings," added Ciecierski, who is also the Director of Marketing for CAL Business Systems, a Dynamics gold competency partner. "Very few partners have any reviews."
To improve your search results, Ciecierski recommends focusing on keywords. "Optimize for keywords. Think about how a prospect is going to find you," she said. "What phrases are they typing in and how will you stand out in comparison to the other partners listed?" Keep in mind that prospects can search by multiple attributes including location, competency, industry focus or business need.
A few additional pieces of Ciecierski's advice to improve your profile include:
- Pay attention to the rules for what not to include in company, app and service descriptions. Back and forth with the Pinpoint review process can be time-consuming.
- Take full advantage of linking to your Web site, both to guide prospects to your site and because the backlinks from a Microsoft site are valuable for SEO.
- Personally ask your clients for reviews and make it as easy as possible for them to complete them.
Processes Keep Profiles Up to Date
As with most things, putting processes in place that will keep your profile up to date is the best way to ensure the tasks get done. With 88 customer references associated with its Microsoft Dynamics MarketPlace profile, AbleBridge starts the request process early.
"We incorporate asking for a review during the sales process," said Ryan Plourde, principal and founder of AbleBridge. "During our regular 30-day follow-up to ask how things are going, we'll specifically ask for the review."
Plourde reiterates advice on keeping product versions up to date. As an ISV as well as reseller, AbleBridge updates product listings with every solution update.
"The product description doesn't necessarily change but when we update a product, there is a whole chain of events that we go through," Plourde said. "One of those is to update versions supported in Pinpoint."
Still a Few Challenges
A common complaint from partners is that getting support when you have questions or are having trouble with Pinpoint is not a simple process. Frustration with the Pinpoint processes and lack of support has been an ongoing theme in conversations with partners in past Pinpoint stories. Currently, the "contact the Pinpoint Support Team" links are routed to the Partner Network general support site.
According to Ciecierski, there are some confusing aspects to the Pinpoint profile process, with some fields linking back to MPN partner account data. Without knowing the "tricks," fine-tuning your profile can be frustrating. To help navigate those challenges, she has created "Pinpoint Profile Optimization Training," a training program for Microsoft partners. There is a fee for the training.
If you are headed to the Worldwide Partner Conference (WPC), there are several Pinpoint sessions listed in the session catalog that should provide additional insight into optimizing your listing. "An insider's view - Pinpoint evolution" promises to share new features planned for the fall. The "Pinpoint lead generation training" offers help in distinguishing your profile from competitors, and is offered in three time slots to work into your schedule.
While Pinpoint may have its challenges, the site still offers partners exposure to the millions of visitors to Microsoft's business-facing Web sites. Building on the advice from partners who increase traffic to their own Web sites through Pinpoint, spend the time to optimize your listing. And then put the processes in place to keep your listing current instead of a task at the bottom of the list.
How have you found success with Pinpoint listings? Add a comment below or send me a note and let's share the knowledge.
Posted by Barb Levisay on June 12, 2014 at 7:32 AM0 comments