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The emergence of cloud-based infrastructure in recent years has dramatically reshaped the IT landscape for service providers and their customers. Infrastructure is now dynamic, elastic, and instantly available to any individual or organization. In this new landscape, gaining insight into the status and performance of IT infrastructure is more challenging than ever. Conventional management and monitoring strategies simply do not translate to dynamic cloud-based environments and short-lived infrastructure components. Managed service providers must adopt new approaches and new tools to remain competitive in this ever-changing environment.